I frequently travel to Edmonton for business and I always stay at the Matrix. Not only is this a great, clean hotel and is just a couple of blocks from our Edmonton office, but they have consistently displayed excellent customer service. This is isn't my first review of this hotel but I feel that another review is in order.
The Room is very clean, with clean carpet and enough living space to not make you feel all cooped up. My only issue with the room was the A/C system. It would shut off every 5 mins (it seemed) and then kick back in 5 mins later. When you're a light sleeper (as I am) this is going to be a problem.
Their beds are still one of the best hotel beds I have slept on with the conziest linen and pillows. I have stayed in so many of the Matrix's rooms to say that their beds are consistent in all/most rooms.
The Bathrooms are also clean. However, I have noticed in my most recent stays that the towels are getting old and worn. On a few occasions I have seen floor towels that were frayed at the edges.
Staff at the Matrixare awesome! They are very friendly and they remember you if you stay there enough times, I guess. I particularly love the evening wine and cheese socials (yes, they're free!) where you can easily unwind after a long day at work.
However...in one of my previous stays I was given a room that, unfortunately, had a busted thermostat and no matter how much you adjusted the temp to it's lowest setting the room remained at a warm 25degC. On my first night I woke up in the middle of the night drenched in sweat so I called front desk and they sent up a fan. On my second day, I asked and was moved to a different room and the rest of my stay was the usual great experience that I have come to know with the Matrix. Until I checked out. When I checked out the front desk manager asked me how my stay went and I pretty much told him. He then asked me "what can I do to make it up to you?". This is where the BUT comes in. First of all, this is not the question that you should ask your customers as it makes them look like they demand/expect something in return. Then he gave me his card and told me to email him before my next stay for an upgrade. This is another customer service NO NO. Again, making it seem that the customer is expecting something and will hold you to it. In customer service, you proactively offer. A nice touch would be to put a note in the customer's profile that the next stay would have some perks.
- Official Description (provided by the hotel):
- Matrix Hotel’s luxurious surroundings highlight the urban lifestyle of downtown Edmonton. All Matrix guestroom rates are inclusive of Deluxe Continental Breakfast, Evening Wine Tasting, Parking, High Speed and Wireless Internet Access, Business and Fitness Centre Access, Local and Calling Card Telephone Access. The hotel is conveniently situated within walking distance of light rail transit, the Legislative Assembly of Alberta, major corporate office towers, boutiques, restaurants, entertainment and Edmonton’s incredible river valley park system. Naturally inspired by elemental design, Matrix combines the sleek sophistication of custom-designed furnishings with the simplistic beauty of natural materials to produce an environment that is both elegant and serene. The Lobby features rich soft grey and black leather seating and dazzling two story stone fireplace with water feature. A dramatic floating staircase leads you from the Lobby to our Hospitality Suite also featuring a second cozy fireplace and outdoor glass terrace. Interesting artifacts punctuate warm hues of silver, pewter and platinum throughout the Hotel’s public spaces. ... more less
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- Also Known As:
- Matrix Hotel Edmonton, Alberta