I'll make this as short as possible.
-Reservations made for 8:30pm. Arrived 10 minutes early (great!), after driving all the way from north Edmonton.
-Hostess and her co-hostess debated for a few minutes between themselves where to seat us while my husband I stared at each other in amazement. i told her exactly what i desired when i made the reservation an hour and a half earlier (the restaurant was not full and I simply asked for a quiet corner - which we eventually got)
-The tables were too high for dining comfortably - We felt like 3-year olds at the grown up table.
-Service was fine, our waiter was very friendly (but he had no idea about the menu and his suggestion was completely made out of ignorance or by what he was trained to say)
-we both got the ribs (completely bad idea). aren't ribs supposed to be bones with meat on them? we got a slab of stringy fatty pork slathered on top with bbq sauce. 2 stringy pieces of broccoli, 2 small pieces of red pepper and a little slice of corn on the cob which i never put in my mouth (kept wondering if it was GMO). And after reading another review about the baked potato, i'm so angry about that. i was under the impression that it was freshly baked and so forth. frozen and reheated? that's not what our waiter told us. he said it was baked, the potatoes scooped out, mashed, sprinkled with bacon and cheese and put back in the potato skin to be baked again. that's not what i got apparently.
It was all so disgusting and i asked my husband if that was the reason they had such dim lighting (don't want the customer's to see the reality of what's on their plate?)
oh, don't let me get started on the lighting. we had to whip out our iphones in order to read the menu. real classy.
we ordered drinks and that's the only thing we volunteered to pay for. our waiter said he'd get the manager but the manager never came. he sent the waiter back to do his dirty work to tell us the rest of the bill was written off. oh yeah, and they threw in complimentary desserts which they expected us to eat before we left. i reminded the waiter that we were still hungry and we don't eat dessert before dinner, which by the look on his face, he didn't seem to understad. we took it to go. at this writing, i still haven't tried my cheesecake but my hubby ate his supposed ginger caramel cake which ended up being chocolate cake (at least that's what he said it tasted like).
so in the end, at 9:30pm, we were still hungry and had to go back to downtown Edmonton to a place where we knew we wouldn't be disappointed. 'Destination? Joey Jasper for our fave chicken wings and yam fries. We got home close to midnight. Had we foregone Ric's Grill, we would have been happily full and home hours earlier. Don't take the chance. I'm not convinced that anyone working at that restaurant has any hospitality training. That whole place needs Chef Ramsey and a Restaurant Makeover.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.