Having been a customer of the Ban Thai for many years, I kept hoping that they would get their act together and provide at least reasonable service to their dine in customers. Not any more, my last visit was a disaster. We arrived as soon as the restaurant opened, being the first customers in and telling the owner that we had a limited amount of time, we ordered straight away. After waiting over an hour without any sign of the 2 dishes we ordered, we were told they hadn't been started and would take another 15 minutes because they had a lot of take out orders to fill. YEAH that makes no sense. We got up to leave and noticed that they had three sytrofoam containers of take out waiting on an end table in the doorway and no one waiting to pick anything up. I guess they value their take out diners more than the people to take the time to dine in. The owner appears to be afraid of confrontation as he never bothers to offer any answers, just lets the wait staff take the brunt of it.
That's the last time I will bother with Ban Thai, there are too many other good Thai restaurants in Edmonton, ones that actually care about the service they provide.
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