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“great experience” 5 of 5 stars
Review of Edmonton Marriott at River Cree Resort

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Edmonton Marriott at River Cree Resort
4.0 of 5 Hotel   |   300 E Lapotac Blvd | Enoch, Edmonton, Alberta T7X 3Y3, Canada   |  
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Ranked #25 of 89 Hotels in Edmonton
Certificate of Excellence 2014
Wainwright, Canada
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“great experience”
5 of 5 stars Reviewed July 16, 2013

Just spent last weekend here, everything was great. Their customer service and rooms are above average for sure. We attended a concert on Saturday nite,spent some time in the casino and had some really good food in the sports lounge. Overall a really good weekend

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager-Marriott, Manager at Edmonton Marriott at River Cree Resort, responded to this review, July 17, 2013
Dear Guest, Thank you for taking the time to give us feed back regarding your stay. We appreciate this. Glad that you enjoyed the concert ! Hopefully we get to host your stay some time in near future! Regards,
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286 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (69)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Any
English first
Edmonton, Alberta
Senior Contributor
43 reviews 43 reviews
17 hotel reviews
Reviews in 16 cities Reviews in 16 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed July 9, 2013

Room was very clean, modern and bright. Front desk staff friendly upon arrival and checkout, The fire alarm went off late evening but all was taken care of within a half hour and staff were prompt to explain what to do, in this case it was to stay in rooms. Overall great stay!

Room Tip: higher level rooms have better viiews
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  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager-Marriott, Manager at Edmonton Marriott at River Cree Resort, responded to this review, July 10, 2013
Dear Guest, Thank you for taking the time to give us feed back regarding your stay. We are glad that you enjoyed your stay. Looking forward for your next trip.

Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Canada
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 26, 2013

If you are going to be travelling to Edmonton like I usually do, this hotel is the best place to stay. As you walk into this hotel you can see how they invest into care and quality. Being from the hotel industry in my past I tend to always check for things like how the washrooms look and how clean the lobby is as that's usually my first impression at a hotel. Marriott River Cree just blew me out of the water in my last couple visits. Not sure what cleaning chemicals they are using but for a hotel that allows smoking its very hard to find any debris or dust throughout the property. The Casino is also one of the main attractions but since I am not a gambler I cannot comment much. The hotel also has a open kitchen restaurant of Friday nights and serve an awesome seafood buffet that myself and my family really enjoyed. Not very often do you see a open kitchen as most restaurants don't want to show a how messy a kitchen turns out to be but this one looked great in appearance that even my little 7 year old said why is the silver part so shiny. So If you are in Edmonton and want a hotel that's good in every aspect check out Marriott River Cree Resort.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager-Marriott, Manager at Edmonton Marriott at River Cree Resort, responded to this review, June 29, 2013
Dear Mark, Thank you for taking the time to give us feed back on your stay. We are glad that you & family enjoyed your stay with us. Hotel itself is non smoking. There is a smoking section inside the casino. Will definitely share your feed back with the team. We do appreciate your business & looking forward for your next visit.
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Calgary, Canada
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed June 19, 2013

Been here a few times when I take my wife shopping in Edmonton or on business, have always found the front desk staff first class and very helpful, one complaint is the pool is ice cold, but so is the beer in the casino so it works out, really have become a huge fan if the Buffett and consider it better then most Vegas Buffett. The food at tap 25 is also good. The beds are very comfortable. Makes for a unique get away in Edmonton in which you can leave your car keys in the room and relax for a day or two.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager-Marriott, Manager at Edmonton Marriott at River Cree Resort, responded to this review, June 27, 2013
Dear Guest, Thank you for taking the time to respond in Trip advisor regarding your stay. We will definitely check out the temperature of the water in swimming pool. Please note that we are renovating our pool,exercise room & lobby this summer. Looking forward for your next visit.

Regards,
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Lloydminster, Canada
Top Contributor
81 reviews 81 reviews
51 hotel reviews
Reviews in 26 cities Reviews in 26 cities
85 helpful votes 85 helpful votes
2 of 5 stars Reviewed June 16, 2013

I am really sad to have to write this review of the River Cree as it has always been one of my favorite places to stay in the Edmonton area

First thing the reader should know, for the best deal book online with Marriott. They will not honor the website deals if you ask about them at on the spot check in.

Here is what I encountered. First off, I was disappointed that they would not honor the deals I saw on the website. They just told me I should have booked ahead or I could go over to the phone in the lobby and book that way to get those deals. It was way too much hassle.

I got to my room and had one bath towel? This is a $200 a night hotel! The maid was nice enough to give me more.

The bed in my room was as hard as rock. I have seen more comfortable beds in Mexico.

When you leave the casino, you can not take alcohol to your room, Fair enough, no issues there. However when I walked by the waiting area by the elevators, about 10 people were sitting around drinking! I asked the front desk about this on check out and she said maybe they brought the drinks from their rooms!

I had two meals in the Tap house restaurant. The prime rib was cold but I was starving and did not send it back. The Rib eye was so tough and full of muscle that I could hardly cut it with a steak knife. When I mentioned this to the front desk she said the restaurant is separate from the hotel.

On Sat night on the floor I stayed on there was constant banging on doors all night. How did these people get to the 4th floor without cards? You need cards to operate the elevator up or down. When I mentioned this to the front desk she said they have security patrolling the halls.

After all of this, they gave me $50 back on my two night stay.

I like the hotel because it is close to the mall, the parking is free, and they have a nice pool and whirlpool and of course the casino.

I don't think I will stay at the River Cree again because of these issues. :(

  • Stayed June 2013, traveled solo
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager-Marriott, Manager at Edmonton Marriott at River Cree Resort, responded to this review, June 20, 2013
Dear Guest, Thank you for taking the time to give us the feed back on Tripadvisor. I apologize for any inconvenience . Please contact me directly at 780-930-2603 at your convenience.
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Canada
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed June 16, 2013

I stayed at this hotel for a conference. I expected more considering tue Mariott brand is supposed to be a bit above average than other hotel chains.

The hotel air is smelled like fabreeze losing its battle with cigarette smoke. It was headache-inducing at first until my body got used to it.

The rooms were spacious and clean, however dated. The supplied toiletries were basic and an empty fridge oddly sat on the floor without much purpose.

My room has a very nice view of he city skyline. It also highlighted how far the resort was from the city centre. While there was a free shuttle to West Edmonton Mall, It was a 30 dollar cab ride to Whyte avenue, a trendy shoppng area in the city.

When a hotel is called a resort, I assume there would be a spa. There was not. The gym and pool were well equipt.

The casino itself was similar to many others I visited. I am not used to much cigarette smoke so I heeded the urge to stay away from he casino to avoid smellng like an ashtray.

My experience was neither negative nor memorable.

  • Stayed June 2013
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager-Marriott, Manager at Edmonton Marriott at River Cree Resort, responded to this review, June 26, 2013
Dear guest,Thank you for sharing your feed back with us . We appreciate this. Will definitely share the feed back with our team. We are doing renovations in our lobby,swimming pool & exercise room this summer .Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Regina, Saskatchewan, Canada
Contributor
15 reviews 15 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed June 13, 2013

My partner attended a CACEE (Canadian Association of Career Educators and Employers), convention at this hotel. The room was great , the complex has three restaurants and a large casino. The staff were all terrific and seemed genuinely happy to work at that location and all provided great service. There is a rink and the casino is attached to the complex. Somewhat away from the city of Edmonton but there is a regular free shuttle service to and from the incredible shopping at the West Edmonton Mall. There is a charge for internet access in the rooms but free in the lobby and restaurants. I always talk to the staff to see what the work experience is like for them and I was impressed by what I heard.

Room Tip: We were a little surprised to see that smoking was still allowed in part of the casino? Hard to con...
See more room tips
  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager-Marriott, Manager at Edmonton Marriott at River Cree Resort, responded to this review, June 15, 2013
Dear Wayne, Thank you for taking your time to share your feed back about us on Tripadvisor. We are glad that you both enjoyed your stay with us. Hoping that you will return to Edmonton sometime in future. Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Edmonton Marriott at River Cree Resort

Address: 300 E Lapotac Blvd | Enoch, Edmonton, Alberta T7X 3Y3, Canada
Location: Canada > Alberta > Edmonton
Amenities:
Bar / Lounge Casino and Gambling Suites Wheelchair access Airport Transportation
Hotel Style:
#1 Casino Hotel in Edmonton
#3 Luxury Hotel in Edmonton
#26 Business Hotel in Edmonton
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Edmonton Marriott at River Cree Resort 4*
Number of rooms: 249
Official Description (provided by the hotel):
The Edmonton Marriott at River Cree Resort is close to the airport and downtown Edmonton. This Edmonton hotel features complimentary shuttle to West Edmonton Mall, 3 restaurants, a casino, 2 NHL-sized hockey rinks, indoor pool, and fitness centre. ... more   less 
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Also Known As:
Edmonton Marriott At River Cree Hotel Edmonton
Marriott Edmonton
Edmonton Marriott At River Cree Resort Alberta

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