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“Great hotel, with some needs improvement.” 4 of 5 stars
Review of Four Points by Sheraton Edmonton Gateway

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Four Points by Sheraton Edmonton Gateway
3.0 of 5 Hotel   |   10010 - 12th Avenue SW, Edmonton, Alberta T6X 0P9, Canada   |  
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Ranked #14 of 89 Hotels in Edmonton
Certificate of Excellence 2014
Calgary, Alberta
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
“Great hotel, with some needs improvement.”
4 of 5 stars Reviewed February 17, 2014

We are staying at the Four points by Sheraton Edmonton Gateway for 2 nights Feb 15 to Feb 17. There are some great things about this hotel, and some needs improvement. The hotel is right off the highway, and isn’t very difficult to find. They have heated underground parking, which is great not having to freeze unloading and loading your luggage. Check-in was great, the morning/afternoon front desk staff was able to meet our request of a quiet room, and were very informative about the amenities and locations of things around the hotel. Our room was on the 6th floor. You will need to scan your key card in the elevator before selecting your floor, little bit of a hassle sometimes, but I guess it’s a good security feature. They have a 24hr coffee/tea station in front of the main elevators which is nice to be able to grab a coffee before heading to your rooms.
The rooms were modern, clean and spacious; they don’t have a regular closet but rather an armoire which enclose has a small closet, a fridge, microwave and a small coffee station; thus really opens up the whole room. They have dark laminate flooring in the entrance way of the room, which I found to be also a nice added touch.

Now to the NEEDS IMPROVEMENT
The pool is cold....plain and simple. If you like cold showers than this is the place to be. The hot tub temperature yesterday was warm; not as hot as you would expect it to be, but today Feb 16, wow....it was literally as cold as the pool. FYI...I don’t think the pool is heated, as they may claim it is.
I went to the front desk, and told them that both the hot tub and the pool were cold. They told me that there were 80 people in the pool/hot tub yesterday, and they needed to clean it, and refill it. I questioned them as to why it wasn’t filled and heated last night after 11pm when the pool area closes, or during the day when no one is using the pool and heat it up then??? No response provided.
The guy from the front desk came and checked the temperature and left. Nothing was said, noted or fixed. The two individuals at the front desk told me that the hot tub would be warm within an hour....and so we hung around and still after almost 2 hours and watching people get in and quickly leave, we finally left too. We went straight to the front desk and complained again....as so did another family. The front desk just gave us the same story, apologized, and said that the manager would get in contact with us sometime tomorrow. They put up a sign at 9pm saying that the pool and hot tub is closed for maintenance but noticed there are still families swimming at 10:30pm????.....apparently they don’t enforce their policy. Closed means Closed!!!

Overall the stay was good, but night/evening front desk duo is definitely lacking general customer service skills with regard to analytical and problem solving skills.

  • Stayed February 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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225 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
Date | Rating
  • English first
  • French first
  • Any
English first
Calgary, Canada
Top Contributor
245 reviews 245 reviews
101 hotel reviews
Reviews in 62 cities Reviews in 62 cities
150 helpful votes 150 helpful votes
4 of 5 stars Reviewed February 14, 2014

I stayed at this hotel while attending a seminar in Edmonton. It is located on the edge of the city but has easy access to major routes. The hotel is fairly new and trendy looking. Check-in went well. Underground heated parking was included, as well as wireless internet (which had good strength and speed). The room was nice and spacious, with many comforts included. There is increased security in the hotel since you need to swipe your key card to access the floors and parkade. The restaurant was closed during my stay due to burst water pipes. The hotel refunded part of my room rate since it included breakfast, and did this without argument. The pool and hot tub were nice. However, on the first night there was increased steam in the area most likely due to the very cold weather outside and the second night the hot tub was only luke-warm. Overall, it was a great stay, but the few things that went wrong did affect my stay. However, I would still recommend this hotel for both families and business travelers.

  • Stayed February 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
M_Sumic, Guest Relations Manager at Four Points by Sheraton Edmonton Gateway, responded to this review, February 28, 2014
Thank you for your review and honest feedback. We always strive to provide a flawless experience and perfect stay for all of our guests, and we apologize for the few glitches during your stay. We appreciate your recommendation and look forward to welcoming you back for a five star stay soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, AB
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 12, 2014

This is a very nice hotel! There is underground parking that they do charge for, but it's worth it when its -20 Deg. C. outside. The staff were very accommodating with us, and the room was very modern. A few minor glitches included a very loose shower rod, a toilet roll hanger falling off and very slow water drainage in the sink; if that's the only thing I have to complain about, it must be a good hotel. I recommend it!
P.S. - stay away from the connecting restaurant - it's a White Spot, which is usually a very good family restaurant, but the two times we went in, I was really disappointed... actually walked out the second time.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
M_Sumic, Guest Relations Manager at Four Points by Sheraton Edmonton Gateway, responded to this review, February 28, 2014
Thank you for your review. We are very happy to hear you enjoyed your stay and appreciate your business and loyalty!
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Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 3 cities Reviews in 3 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed February 8, 2014

We stayed 20-23 Dec.13 prior to our vacation starting and ended it here at this location on 29-31 Dec.13. What a wonderful experience! From the moment we booked it on the Four Points web-site to checking out on our last day at the hotel. The staff at all levels here, know how to deal with a customers needs. They were caring and always interested in how we were doing each day. Stay and feel good about money well spent for a hotel in the Edmonton South area.

Room Tip: Check on-line at least a week in advance for the best value and call to speak to a Four Points advis...
See more room tips
  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
M_Sumic, Guest Relations Manager at Four Points by Sheraton Edmonton Gateway, responded to this review, February 10, 2014
What an honor to be your hotel of the year! Thank you for your kind words. Our staff are definitely among our best assets and we are so happy to hear you were pleased with the service you received during your stay. We look forward to welcoming you back soon!
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Calgary, Canada
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 5, 2014

This was probably one of the nicer hotels I've ever stayed at. We really only needed the room to sleep in, as we were spending most of our day out and about, but we were thoroughly please with everything about the hotel. The rooms are like new: very modern, bathrooms were exceptional, and everything was very clean. It also helped that the lobby and halls were open and welcoming - a very modern feel indeed! The pool and the hot tub, while nothing out of the ordinary, were clean and nice after a long day of travelling. And, though this is by no means an integral part of any hotel stay, my room mates could not keep their hands off of the Werthers candies in the lobby, and the coffee, tea, and lemon water downstairs were a nice, homey touch.

We were very happy with the stay and will likely come back when we visit Edmonton again.

  • Stayed January 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
M_Sumic, Guest Relations Manager at Four Points by Sheraton Edmonton Gateway, responded to this review, February 10, 2014
Thank you for your kind words. We are so happy to hear you enjoyed your stay and the comfort our hotel. We look forward to welcoming you back the next time you are in Edmonton!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Langley, BC
Senior Contributor
26 reviews 26 reviews
20 hotel reviews
Reviews in 21 cities Reviews in 21 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed January 25, 2014

I've been meaning to write this review for a while but have just gotten around to it now. We stayed at this hotel on our way through Edmonton to Wainwright over the Canadian Thanksgiving holiday. I've stayed at various Four Points in the past and they are what Sheraton bills them as; a lower priced option to full-on Sheratons.

That said, this hotel was beautiful, the staff friendly and attentive, and the facility spotlessly clean! Good price, good sleep, good deal.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
M_Sumic, Guest Relations Manager at Four Points by Sheraton Edmonton Gateway, responded to this review, February 3, 2014
We appreciate you taking the time to share your review. We are proud to be able to provide our guests with an great experience for a great value. We look forward to your next stay at Four Points Edmonton Gateway!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 22, 2014

I stayed here for two nights in January as a business traveler. There was lots of parking. I was welcomed warmly and checked in quickly with my reservations. The room was very clean, bright and modern. The desk area was well set up for the needs of the business traveler.

Stayed January 2014, traveled on business
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
M_Sumic, Guest Relations Manager at Four Points by Sheraton Edmonton Gateway, responded to this review, February 3, 2014
Thank you for your review. We are thrilled to hear you enjoyed your stay, and found the hotel to be a great fit for your needs as a business traveler! Happy travels!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Four Points by Sheraton Edmonton Gateway

Address: 10010 - 12th Avenue SW, Edmonton, Alberta T6X 0P9, Canada
Phone Number:
Location: Canada > Alberta > Edmonton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Family Hotel in Edmonton
#12 Romantic Hotel in Edmonton
#12 Business Hotel in Edmonton
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Four Points by Sheraton Edmonton Gateway 3*
Number of rooms: 154
Official Description (provided by the hotel):
Everything You Need. Our 154 deluxe guest rooms offer the generous comforts of a master bedroom and oversized bath to help you feel at home. A spacious work area with commanding views helps maximize your productivity and comfort. Plus you’ll get plenty of free extras, like bottled water daily and High Speed Internet Access. ... more   less 
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Also Known As:
Four Points By Sheraton Edmonton Gateway Alberta

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