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“New hotel - clean, modern, location good for that area” 4 of 5 stars
Review of Four Points by Sheraton Edmonton Gateway

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Four Points by Sheraton Edmonton Gateway
3.0 of 5 Hotel   |   10010 - 12th Avenue SW, Edmonton, Alberta T6X 0P9, Canada   |  
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Ranked #14 of 89 Hotels in Edmonton
Certificate of Excellence 2014
Alberta
Top Contributor
82 reviews 82 reviews
26 hotel reviews
Reviews in 47 cities Reviews in 47 cities
57 helpful votes 57 helpful votes
“New hotel - clean, modern, location good for that area”
4 of 5 stars Reviewed September 9, 2012

This Four Points hotel is new and very clean and modern. The lobby is spacious and colorful - more clean and modern than warm and cozy, but that is OK. The hallway to our room almost always had a food tray or two outside doors, left from room service. That did not complement the newness of the facility. The room was a good size - lots of storage space and a well equipped bathroom. Obvioulsy all the applicances are new and in great working order. The location is good if you are using the south end of Edmonton - the location is near freeways, so access to other parts of the city would be fine, but it is definitely at the southern edge of the city.
There is no breakfast offerred by the hotel, but a White Spot restaurant is attached to the hotel and serves a very good breakfast.
We would go back to this hotel.

  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fjanmohamed, General Manager at Four Points by Sheraton Edmonton Gateway, responded to this review, September 21, 2012
Dear Valued Guest:

Thank you for taking the time to post your review on trip advisor. I am glad to see that you have enjoyed your stay with and do appreciate the feedback regarding the room service tray in the hallways.

We have asddressed the issue with the food beverage team and have taken corrective actions to eliminate the trays sitting in the hallways.

On behalf of the team here at the hotel, we thank you for the business and look forward to welcoming you back to the hotel.


Thank you

Farid Janmohamed
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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225 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
Date | Rating
  • English first
  • French first
  • Any
English first
Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed September 8, 2012

Stayed here for 4 nights over September long weekend. Room was very spacious and clean. Great shopping close to hotel and lots of good restaurants. Whitespot restaurant located in the hotel was great. Room has awesome showers with good pressure, in room safe was nice to have as well. Easy commute to west Edmonton mall(approx 15 mins).

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fjanmohamed, General Manager at Four Points by Sheraton Edmonton Gateway, responded to this review, September 21, 2012
Dear Valued Guest:

Thank you for taking the time to post your review on trip advisor. i am glad to see that you have enjoyed your stay with us and look forward to welcoming you back to the hotel.

Thank you

Farid Janmohamed
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Alberta
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed September 4, 2012

We booked a King corner room for our recent stay. The layout is a bit odd and the 'living room' area is a bit small and dark. The living area only has laminate flooring, which can feel a bit cold. There is a carpeted bed area that is well laid out, beds & pillows are comfortable. The downside was the condition of the room (612). The floor has gouges in it, the coffee table was sticky with water rings. The bathroom had some marks on the floor & a bit of staining on top of the toilet seat cover, as well as dirty light switches. There was also evidence that the bedroom area had not been dusted, and the nightstands also had marks on them. Bearing in mind this hotel is newly opened, I was quite put off. The topper was that in the morning I went to move the shower head from shooting towards the shower door and the entire thing fell off on the shower floor. This room might be a bad example of the rest of the hotel, given the other good reviews. I would not recommend the corner suites for the odd layout, and perhaps too big of a room to clean properly. I do give marks to the front desk staff who gave us some credit towards our stay, given the broken shower. The White Spot is attached so very convenient to get a meal. We did have a comfortable, quiet sleep despite facing out towards Ellersie Road.

  • Stayed September 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fjanmohamed, General Manager at Four Points by Sheraton Edmonton Gateway, responded to this review, September 21, 2012
Dear Valued Guest:

Thank you for taking the time to post your review on trip advisor. I do appreciate the feedback regarding the condition of the room and the lack of cleanliness.

I have certainly addressed the issues with the housekeeping manager and have rectified the problem of the shower head with our maintenance department.

On behalf of the team here at the hotel, we thank you for the feedback and the business and look forward to welcoming you back to the hotel.

Thank you

Farid Janmohamed
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
vancouver
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 19, 2012

This hotel is not the one located above, it is the new one called gateway on Ellerslie. It is a very nice and clean hotel with very helpful staff. The rooms were clean and very quiet. We stayed three nights and ate in the White Spot restaurant attached to the hotel, the food and service was only OK there. We also went to the restaurant in the hotel across the street..the Rockford??? And it was very good--- excellent service and even better food. This was a good location for where we needed to be and it was close to the outlet mall which was nice.

  • Stayed August 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fjanmohamed, General Manager at Four Points by Sheraton Edmonton Gateway, responded to this review, September 21, 2012
Dear Valued Guest:

Thank you for taking the time to post your review on trip advisor. I am glad to see that you have enjoyed your stay with us and certainly do appreciate the feedback regarding the restaurant.

I will certainly share your comments and feedback with the restaurant regarding the food.

On behalf of the entire team here at the hotel, we thank you for the business and look forward to welcoming you back.

Farid Janmohamed
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Delta,British Columbia, Canada
Senior Contributor
38 reviews 38 reviews
24 hotel reviews
Reviews in 24 cities Reviews in 24 cities
101 helpful votes 101 helpful votes
4 of 5 stars Reviewed August 16, 2012

Stayed at this hotel for a couple nights on a business trip. We were upgraded to a suite upon arrival. It was brand new and very nice. Great king size bed, with white on white linens. The room decor was tasteful and clean. The bathroom had a large jacuzzi tub and separate large glass shower. The only thing missing from the bathroom was a makeup mirror as the counter makes quite a distance to the mirror. There is a gym and a pool. We ate breakfast in the adjoining white spot restaurant and the service was quick and the food and service by Anita very good.
I would recommend this hotel while staying in the Edmonton area.

  • Stayed August 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fjanmohamed, General Manager at Four Points by Sheraton Edmonton Gateway, responded to this review, September 21, 2012
Dear Valued Guest:

Thank you for taking the time to post your review on trip advisor. I am glad to see that you have enjoyed your stay with us and received great service from Anita in the restaurant.

On behalf of the entire team here at the hotel, we thank you for your business and look forward to welcoming you back.


Farid Janmohamed
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Grande Prairie, Canada
Senior Contributor
44 reviews 44 reviews
39 hotel reviews
Reviews in 29 cities Reviews in 29 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed August 11, 2012

I stayed at the property last week for a couple of days. Was very impressed by the level of service and also level of quality in the room. Room size was excellent, and I did not have a single complain. At the time, the hotel was running a promotion of visiting the on-site White Spot and getting a free appetizer. Great stay.

  • Stayed August 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fjanmohamed, General Manager at Four Points by Sheraton Edmonton Gateway, responded to this review, September 21, 2012
Dear Valued Guest:

Thank you for taking the time to post your review on trip advisor. I am glad to see that you have enjoyed your stay with us and look forward to welcoming you back.

Thank you for the business and patronage to the hotel.


Farid Janmohamed
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Camrose, Canada
Top Contributor
52 reviews 52 reviews
22 hotel reviews
Reviews in 17 cities Reviews in 17 cities
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed August 6, 2012 via mobile

Have stayed at most of the hotels in Edmonton. This one and the Best Western that is beside it are by far the best hotels on the south side of Edmonton. You won't be disappointed. There is lots of pubs, restaurants, and shopping in this area.

  • Stayed August 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fjanmohamed, General Manager at Four Points by Sheraton Edmonton Gateway, responded to this review, September 21, 2012
Dear Valued Guest:

Thank you for posting your review on trip advisor. i am glad to see that you have enjoyed your stay with us and the location of the hotel has lots of amenities and services offered.

We certainly appreciate your feedback and look forward to welcoming you back to the hotel.

Thank you

Farid Janmohamed
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Four Points by Sheraton Edmonton Gateway

Address: 10010 - 12th Avenue SW, Edmonton, Alberta T6X 0P9, Canada
Phone Number:
Location: Canada > Alberta > Edmonton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Family Hotel in Edmonton
#12 Business Hotel in Edmonton
#12 Romantic Hotel in Edmonton
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Four Points by Sheraton Edmonton Gateway 3*
Number of rooms: 154
Official Description (provided by the hotel):
Everything You Need. Our 154 deluxe guest rooms offer the generous comforts of a master bedroom and oversized bath to help you feel at home. A spacious work area with commanding views helps maximize your productivity and comfort. Plus you’ll get plenty of free extras, like bottled water daily and High Speed Internet Access. ... more   less 
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Also Known As:
Four Points By Sheraton Edmonton Gateway Alberta

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