First and foremost, I can not say enough about the service at this hotel. The hotel just openned and is still working through some minor kinks (door locks, malfunctions in climate control systems, hot and cold water labels reversed, guest laundry not working, etc.) but the staff will bend over backwards to make it correct.
Due to the issues I've listed above, I requested to switch my room. The hotel staffed immidiately jumped into action. They upgraded me, appologized repeatedly, helped me move my bags, provided me with a gift card for dinner, and offered to comp my stay for that night. I honestly didn't ask for any of that and was totally blown away when they offered it!
Rooms: The rooms are well furnished. The beds are extremely comfortable. All the rooms were perfectly clean and huge! I did have to make some adjustments to the curtains in my room due to the long daylight hours in the summer here to block the sunlight late at night. Something to consider if you choose a room facing south.
Location: The hotel is located on Ellerslie street, which provides ample access to restaurants and basic shopping. In general this hotel is not located near any tourist spots, but that was not my purpose in staying here anyway. It is located only 15 minutes north of the airport, and provides easy access to the Nisku industrial park (where I happen to work). It is a little difficult to find on my GPS. I just punch in the Hampton Inn, which this hotel shares a parking lot with.
Food: The hotel's room service is provided by a restaurant called the White Spot. I found their prices extremely reasonable, and their food to be of a reasonable quality. Their service is extremely fast! I'd say the longest I had to wait for food was only 20 minutes!
All in all, I will definitely stay in this hotel again!
- Official Description (provided by the hotel):
- Everything You Need. Our 154 deluxe guest rooms offer the generous comforts of a master bedroom and oversized bath to help you feel at home. A spacious work area with commanding views helps maximize your productivity and comfort. Plus you’ll get plenty of free extras, like bottled water daily and High Speed Internet Access. ... more less
- Reservation Options:
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- Also Known As:
- Four Points By Sheraton Edmonton Gateway Alberta