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“Another Great Stay at the Hilton Garden Inn” 5 of 5 stars
Review of Hilton Garden Inn West Edmonton

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Hilton Garden Inn West Edmonton
3.0 of 5 Hotel   |   17610 Stony Plain Rd, Edmonton, Alberta T5S 1A2, Canada   |  
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Ranked #8 of 90 Hotels in Edmonton
Alberta
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
14 helpful votes 14 helpful votes
“Another Great Stay at the Hilton Garden Inn”
5 of 5 stars Reviewed February 11, 2013

We always stay at the Hilton Garden Inn when we travel to Edmonton. The rooms are modern, very clean, and spacious. Staff is always very helpful and friendly, and checking in or out is always fast (and there are usually cookies at the front desk!). We used the pool area this time, and the whirpool was great.
The brunch at the Hilton is awesome.
The location of the hotel is perfect for us, it is very close to West Edmonton Mall for me, and close to Cabella's for my Husband.

Room Tip: Ask for the adjustable beds (this might only be an option for king size, I'm not sure), they are...
See more room tips
  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIGuestRelations, General Manager at Hilton Garden Inn West Edmonton, responded to this review, February 12, 2013
Dear Guest,

Want to thank you for staying with us and providing such a nice review, we appreciate your support. Our Garden Sleep System or adjustable bed is available in Queen/Queen and King rooms on floors 4. 5 & 6. They offer you the ability to set your own comfort level, provided that you know what that is, I must admit I am still finding my setting.....Thanks again for staying with us.

Cheers!

Michael Sieger
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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422 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Any
English first
Manning, Canada
Top Contributor
79 reviews 79 reviews
23 hotel reviews
Reviews in 30 cities Reviews in 30 cities
52 helpful votes 52 helpful votes
3 of 5 stars Reviewed February 10, 2013

Stayed for 2 nights. Good location if you're wanting to go to west edmonton mall. We didn't have very good sleeps since the beds were so hard. It is just an average hotel and it could be much better if they put a quality mattress in their rooms.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIGuestRelations, General Manager at Hilton Garden Inn West Edmonton, responded to this review, February 11, 2013
Dear Guest,

I thank you for your response and wish to apologize that my team did perhaps not explain our Garden System Bed to you. Our mattress is fully adjustable to your requirements, it can be set to various preference settings. I trust that had we informed you better you would have had a very comfortable sleep.

Cheers!

Michael Sieger
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lundbreck, Alberta
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed February 8, 2013

All of the staff are friendly and do a great job. Breakfast is very good and service is awesome. The rooms are very clean and comfortable. Housekeeping is very helpful and quiet in the hallways. I have stayed here three times and will stay again for sure. Easy to get to and great location.

  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIGuestRelations, General Manager at Hilton Garden Inn West Edmonton, responded to this review, February 11, 2013
Dear Guest,

Thank you for your kind review of us, we appreciate that you have chosen to stay with us when visiting Edmonton. I will share your comments with my team.

Cheers!

Michael Sieger
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Madrid
Top Contributor
231 reviews 231 reviews
66 hotel reviews
Reviews in 99 cities Reviews in 99 cities
95 helpful votes 95 helpful votes
3 of 5 stars Reviewed February 7, 2013

I stayed in this hotel for 2 nights. Staff was friendly and room quite big, although maybe they need already some renovation . Breakfast under par, but OK. A little expensive in my opinion. I would stay again if in the neighbourhood.

  • Stayed February 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIGuestRelations, General Manager at Hilton Garden Inn West Edmonton, responded to this review, February 8, 2013
Dear Guest,

Thank you for providing a review on us, our property is excited to be currently involved in the planning stages of a renovation and looking forward to launching our new look later this year. Once again thank you for staying with us and we hope to see you again soon.

Michael Sieger
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edmonton, Canada
1 review
5 of 5 stars Reviewed January 31, 2013

Found the rooms very pleasant and clean. Staff very helpful and informative about promotions. Breakfast buffet was very good with a variety of different foods. There were children on our floor but did not hear them in the room. We had the King Suite which was very spacious. When walked into room was greated by a pleasant citrus scent.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIGuestRelations, General Manager at Hilton Garden Inn West Edmonton, responded to this review, February 4, 2013
Dear Guest,

Thank you for your response and positive review of us. I will pass your comments on to our team.

Cheers!

Michael Sieger
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cochrane, Canada
1 review
1 of 5 stars Reviewed January 24, 2013

Wow. Five phone calls to make a reservation, only to find out the reservation for our group block is full. Extremely frustrating experience. I expressed my frustration to a central reservation agent and was completely ignored. A busy family does not have time to try daily to make a reservation that should be simple.

  • Stayed January 2013, traveled with family
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIGuestRelations, General Manager at Hilton Garden Inn West Edmonton, responded to this review, February 4, 2013
Dear Guest,

I am sorry to hear that your reservation process was so difficult with us. I have forwarded your concerns on to our central reservations office. While I am confident that this was an isolated case, I do understand how frustrating it can be.

Michael Sieger
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 25, 2012 via mobile

We were staying at the hotel under sad circumstances and the staff at the front desk were very helpful and sympathetic. Breakfas was very good, and staff were extremely attentive. The 2nd day of our stay, the food service manager remembered us from the day before and asked about how our day had been. Room service food was good (recommend the burger!) And staff, again were attentive and discreet. Rooms were clean and quiet and well appointed. Would definitely stay there again.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIGuestRelations, General Manager at Hilton Garden Inn West Edmonton, responded to this review, November 27, 2012
Dear Guest,

Sorry to hear that your stay with us was not under the best of circumstances. I hope your stay with us made things alittle easier for you. All the best!

Michael Sieger
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn West Edmonton

Address: 17610 Stony Plain Rd, Edmonton, Alberta T5S 1A2, Canada
Phone Number:
Location: Canada > Alberta > Edmonton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Edmonton
#5 Business Hotel in Edmonton
#9 Romantic Hotel in Edmonton
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn West Edmonton 3*
Number of rooms: 160
Official Description (provided by the hotel):
The newly renovated Hilton Garden Inn West Edmonton is 20 minutes away from Downtown Edmonton and only 5 minutes away from the West Edmonton Mall. It is located on 178th Street and Stony Plain Road. This vibrant hotel offers 160 beautifully appointed guest rooms, popular recreational facilities such as heated swimming pool and hot tub, reasonably priced casual dining service in the Garden Grille & Bar and newly openend Backyard Lounge & Patio, free Wi-Fi and local phone calls, only to list a few. The Hilton Garden Inn West Edmonton is sure to cater to your needs whether it for business or a nice getaway, "We Speak Success!" ... more   less 
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Also Known As:
Hilton Garden Inn West Edmonton Hotel Edmonton
Hilton Garden Inn Edmonton
Edmonton Hilton Garden Inn
Hilton Edmonton
Hilton Garden Inn West Edmonton Alberta

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