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“Very good and welcoming visit” 5 of 5 stars
Review of Hilton Garden Inn West Edmonton

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Hilton Garden Inn West Edmonton
3.0 of 5 Hotel   |   17610 Stony Plain Rd, Edmonton, Alberta T5S 1A2, Canada   |  
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Ranked #6 of 90 hotels in Edmonton
Grande Prairie, Canada
Contributor
15 reviews 15 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
“Very good and welcoming visit”
5 of 5 stars Reviewed July 30, 2012

Stayed as a couple and felt very welcomed right off the start. The appearance of the lobby was inviting and the staff was very friendly. The breakfast we ate the next morning was very good and the service was excellent. The location was very convenient for the mall and the restaurant we choose for that evening. Definitely would stay again for a future trip.

  • Stayed July 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIGuestRelations, General Manager at Hilton Garden Inn West Edmonton, responded to this review, August 6, 2012
Dear Modare,

Thank you for your review of us, I hope we have the pleasure of hosting you again soon.

Michael Sieger
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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353 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
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  • French first
  • German first
  • Portuguese first
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English first
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed July 30, 2012

We stayed at the Hilton Garden Inn in Edmonton for about a week and had the most wonderful time. The staff were more than helpful,always friendly and so well trained. All our wishes were granted and we were made to feel so welcome. I had booked on line, thru a hotel.com, which was where my call went when I phoned the Hilton Garden Inn. When we arrived at the Hilton Inn, our reservation had not been made, but they accommodated us nonetheless, for which we are very grateful. We were on the 6th floor and had a panoramic view of the city. This stay was equal to our stay at the Hilton Garden Inn in Ottawa (airport). We will for sure stay with these hotels in the future - if there is one in our vicinity. Thank you Hilton Garden Inns.

Room Tip: All rooms are excellent - we prefer the top floor - no one walking overhead to disturb our rest - an...
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  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIGuestRelations, General Manager at Hilton Garden Inn West Edmonton, responded to this review, August 6, 2012
Dear Guest,

Really glad you had such a great time with us for a week. I have shared your comments with my team. We try to make each and every guest feel at home, its great when we hear directly from a guest that we have done just that. Again thanks!

Michael Sieger
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Calgary, Canada
Top Contributor
96 reviews 96 reviews
25 hotel reviews
Reviews in 43 cities Reviews in 43 cities
68 helpful votes 68 helpful votes
4 of 5 stars Reviewed July 29, 2012

Good location in northwest Edmonton. Close to all the major roads and west edmonton mall. Great customer service. Breakfast is good, but expensive compared to the Dennys across the road. Great managers night with wine/beer and snacks.

  • Stayed April 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIGuestRelations, General Manager at Hilton Garden Inn West Edmonton, responded to this review, August 6, 2012
Dear Guest,

I want to thank you for your review of us, I am glad you had the opportunity to join us at our weekly Tuesday Night Managers Reception. I appreciate your comments regarding our breakfast, all of our items are prepared fresh and with the addition of eggs benedict I believe it remains a very good value for a quality meal.
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Georgetown, Canada
Top Contributor
87 reviews 87 reviews
56 hotel reviews
Reviews in 36 cities Reviews in 36 cities
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed July 25, 2012

Exactly what I expected from a Hilton.

Staff was professional and helpful
even though I'm not a sweets guy, the cookies at the front desk is a nice touch
every time I called, the front desk answered promptly
internet speeds are acceptable
room is very clean and quiet
pretty good location and if you like walking, you can eat at many restaurants nearby
I even walked to the West Edmonton Mall from here.

My only criticism is the typical Hitlon expensive breakfasts. It was very good, but...
If I had some extra time, I would walk over to Denny's to get more value.

Went to the Whirlpool and pool and was pleased to see how clean and quiet it was.

Room Tip: eat out for breakfast, if you can avoid the side of the hotel that faces the dealership since the l...
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  • Stayed July 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Camrose, Canada
Senior Contributor
48 reviews 48 reviews
21 hotel reviews
Reviews in 16 cities Reviews in 16 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed July 15, 2012 via mobile

This is however our 3rd choice of places to stay on the west end. The service and front desk here is absolutely terrible. Everytime we book here it is a fight with the front desk not to be put on hold and then forgot about. This is just trying to get a room. Pretty hard to fill a hotel when its a fight to even get through to book a room! By far the worst front desk of any place we have stayed at in a developed country. We have actually stayed downtown on multiple occasions and took cabs just to avoid the staff here. It's really to bad because if they fixed this issue the hotel would be very good cause everything else is ok. I really hope someone reads this because we stay in LOTS of hotels and this place is bleeding! Fix it!

  • Stayed July 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Red Deer
Senior Contributor
36 reviews 36 reviews
23 hotel reviews
Reviews in 22 cities Reviews in 22 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed July 15, 2012

Ideal for business or if your main trip is to go to the mall as it is only 5 minutes drive away. Lots of other hotels and restaurants in area. I would go somewhere else for breakfast, service slow, choices on the Buffett were good but for the price I would have preferred to go across the road to Denny's.

The room was basic, comfortable, what you would expect from a business hotel. Coffee was terrible and there was no tea in the room. Had a safe, microwave and fridge.

If you are in Edmonton for business in the NW area it's great. If you are on holiday choose somewhere else.

  • Stayed July 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
17 reviews 17 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed July 9, 2012

Hilton Garden Inn West Edmonton is located conveniently close to the West Edmonton Mall and the heart of town.

Staff were very professional, friendly and efficient. Rooms were clean with all the amenities you would expect. The gymnasium was fantastic! Most hotels that boast a gym have token equipment and weights. Not so here it was a very well thought out gym that caters to those who might simply want to go for a walk on a treadmill to someone who wants to do a fairly serious weight workout.

Breakfast was tasty with a large variety of foods to choose from and a cook on hand if you wanted eggs done a certain way. I would stay here again.

  • Stayed June 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIGuestRelations, General Manager at Hilton Garden Inn West Edmonton, responded to this review, August 6, 2012
Dear Guest,

Thank you for staying with us and posting your comments. I appreciate your comments specific to our gym. We hope that our guests are able to keep their workout routines going and to that end have recently opened this area up with 24 hour access.
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Additional Information about Hilton Garden Inn West Edmonton

Address: 17610 Stony Plain Rd, Edmonton, Alberta T5S 1A2, Canada
Phone Number:
Location: Canada > Alberta > Edmonton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Edmonton
#5 Family Hotel in Edmonton
#5 Romantic Hotel in Edmonton
#6 Luxury Hotel in Edmonton
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn West Edmonton 3*
Official Description (provided by the hotel):
The newly renovated Hilton Garden Inn West Edmonton is 20 minutes away from Downtown Edmonton and only 5 minutes away from the West Edmonton Mall. It is located on 178th Street and Stony Plain Road. This vibrant hotel offers 160 beautifully appointed guest rooms, popular recreational facilities such as heated swimming pool and hot tub, reasonably priced casual dining service in the Garden Grille & Bar and newly openend Backyard Lounge & Patio, free Wi-Fi and local phone calls, only to list a few. The Hilton Garden Inn West Edmonton is sure to cater to your needs whether it for business or a nice getaway, "We Speak Success!" ... more   less 
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Also Known As:
Hilton Garden Inn West Edmonton Hotel Edmonton
Hilton Garden Inn Edmonton
Edmonton Hilton Garden Inn
Hilton Edmonton
Hilton Garden Inn West Edmonton Alberta

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