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“stayed before and would definitely stay again” 4 of 5 stars
Review of Hilton Garden Inn West Edmonton

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Hilton Garden Inn West Edmonton
3.0 of 5 Hotel   |   17610 Stony Plain Rd, Edmonton, Alberta T5S 1A2, Canada   |  
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Ranked #9 of 89 Hotels in Edmonton
Certificate of Excellence 2014
Georgetown, Canada
Top Contributor
93 reviews 93 reviews
59 hotel reviews
Reviews in 38 cities Reviews in 38 cities
65 helpful votes 65 helpful votes
“stayed before and would definitely stay again”
4 of 5 stars Reviewed July 25, 2012

Exactly what I expected from a Hilton.

Staff was professional and helpful
even though I'm not a sweets guy, the cookies at the front desk is a nice touch
every time I called, the front desk answered promptly
internet speeds are acceptable
room is very clean and quiet
pretty good location and if you like walking, you can eat at many restaurants nearby
I even walked to the West Edmonton Mall from here.

My only criticism is the typical Hitlon expensive breakfasts. It was very good, but...
If I had some extra time, I would walk over to Denny's to get more value.

Went to the Whirlpool and pool and was pleased to see how clean and quiet it was.

Room Tip: eat out for breakfast, if you can avoid the side of the hotel that faces the dealership since the l...
See more room tips
  • Stayed July 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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480 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
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English first
Camrose, Canada
Top Contributor
52 reviews 52 reviews
22 hotel reviews
Reviews in 17 cities Reviews in 17 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed July 15, 2012

This is however our 3rd choice of places to stay on the west end. The service and front desk here is absolutely terrible. Everytime we book here it is a fight with the front desk not to be put on hold and then forgot about. This is just trying to get a room. Pretty hard to fill a hotel when its a fight to even get through to book a room! By far the worst front desk of any place we have stayed at in a developed country. We have actually stayed downtown on multiple occasions and took cabs just to avoid the staff here. It's really to bad because if they fixed this issue the hotel would be very good cause everything else is ok. I really hope someone reads this because we stay in LOTS of hotels and this place is bleeding! Fix it!

  • Stayed July 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Red Deer
Senior Contributor
46 reviews 46 reviews
25 hotel reviews
Reviews in 25 cities Reviews in 25 cities
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed July 15, 2012

Ideal for business or if your main trip is to go to the mall as it is only 5 minutes drive away. Lots of other hotels and restaurants in area. I would go somewhere else for breakfast, service slow, choices on the Buffett were good but for the price I would have preferred to go across the road to Denny's.

The room was basic, comfortable, what you would expect from a business hotel. Coffee was terrible and there was no tea in the room. Had a safe, microwave and fridge.

If you are in Edmonton for business in the NW area it's great. If you are on holiday choose somewhere else.

  • Stayed July 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sunshine Coast, Australia
Senior Contributor
25 reviews 25 reviews
16 hotel reviews
Reviews in 17 cities Reviews in 17 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed July 9, 2012

Hilton Garden Inn West Edmonton is located conveniently close to the West Edmonton Mall and the heart of town.

Staff were very professional, friendly and efficient. Rooms were clean with all the amenities you would expect. The gymnasium was fantastic! Most hotels that boast a gym have token equipment and weights. Not so here it was a very well thought out gym that caters to those who might simply want to go for a walk on a treadmill to someone who wants to do a fairly serious weight workout.

Breakfast was tasty with a large variety of foods to choose from and a cook on hand if you wanted eggs done a certain way. I would stay here again.

  • Stayed June 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIGuestRelations, General Manager at Hilton Garden Inn West Edmonton, responded to this review, August 6, 2012
Dear Guest,

Thank you for staying with us and posting your comments. I appreciate your comments specific to our gym. We hope that our guests are able to keep their workout routines going and to that end have recently opened this area up with 24 hour access.
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winnipeg
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed June 18, 2012

We stayed over the June 8th weekend, 4 nights total. Room and all areas were well kept. Staff was friendly, helpfull and professional. Great location, close to the mall and Anthony Hendy, the ring road, so all sections of Edmonton are easy to get to. We were dissaponted the lounge/bar was not open, as this had been a factor in choosing the hotel. This feature should be removed from the hotel ammenities. Over-all a good hotel and we would recommend staying there.

  • Stayed June 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIGuestRelations, General Manager at Hilton Garden Inn West Edmonton, responded to this review, June 19, 2012
Dear Guest,

I want to thank you for staying with us and for your kind review of us. I appreciate your comments regarding the lounge/bar, while we do have a bar area in our North American Grill it is not the lounge you make reference to. I will have my team review information sites again to confirm content. Hope we can host you again in the future and thank you for choosing to stay with us.
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Calgary, Alberta, Canada
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed June 18, 2012

We recently stayed at this hotel for two nights. We have a young toddler and they immediately made her feel welcome and comfortable. Our room was a good size and very clean. It is a short drive to west Edmonton mall. Would definitely come back and recommend this hotel to others. The only downside is that the mattress dipped on the side of the bed my husband was on (he's 6'5 and 250 pounds, and even when he wasn't in the bed, there was still a slope.

  • Stayed June 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIGuestRelations, General Manager at Hilton Garden Inn West Edmonton, responded to this review, June 19, 2012
Dear Toni A,

Thank you for posting a review of us, I am glad your family had a great visit to West Edmonton mall. Your comments regarding our "Garden Sleep System" bed remind me that our beds have fully adjustable controls on both sides so that each person can set to their own comfort. I think on this occasion your husbands side was not re-set thus the uneven mattress. I will share your comments with my housekeeping team to avoid this in the future. Once again thank you for staying with us and for visiting Edmonton.
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Calgary
Top Contributor
91 reviews 91 reviews
68 hotel reviews
Reviews in 57 cities Reviews in 57 cities
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed June 7, 2012

Good place to stay. Clean and nice location in the west part of the city. Breakfast time is very busy and they run out food very often, refilling only when it's brought to their attention.

  • Stayed April 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIGuestRelations, General Manager at Hilton Garden Inn West Edmonton, responded to this review, June 8, 2012
Dear Guest,

Thank you for taking the time to review us, we appreciate all comments and strive to exceed our guests expectations. We pride ourselves on our customer service and cleanliness. It sounds like on this occasion our North American Grill Restaurant was very busy. I have shared your concerns and once again appreciate your honest review.

Michael Sieger
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn West Edmonton

Address: 17610 Stony Plain Rd, Edmonton, Alberta T5S 1A2, Canada
Phone Number:
Location: Canada > Alberta > Edmonton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Edmonton
#7 Business Hotel in Edmonton
#7 Romantic Hotel in Edmonton
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn West Edmonton 3*
Number of rooms: 160
Official Description (provided by the hotel):
The newly renovated Hilton Garden Inn West Edmonton is 20 minutes away from Downtown Edmonton and only 5 minutes away from the West Edmonton Mall. It is located on 178th Street and Stony Plain Road. This vibrant hotel offers 160 beautifully appointed guest rooms, popular recreational facilities such as heated swimming pool and hot tub, reasonably priced casual dining service in the Garden Grille & Bar and newly openend Backyard Lounge & Patio, free Wi-Fi and local phone calls, only to list a few. The Hilton Garden Inn West Edmonton is sure to cater to your needs whether it for business or a nice getaway, "We Speak Success!" ... more   less 
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Also Known As:
Hilton Garden Inn West Edmonton Hotel Edmonton
Hilton Garden Inn Edmonton
Edmonton Hilton Garden Inn
Hilton Edmonton
Hilton Garden Inn West Edmonton Alberta

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