We stayed at this hotel for a wedding. It wouldn't have been our first choice, but since the reception was being held there, wedding guests got a discounted rate. The hotel website was in the invitation, so I went online and took a look at it, noticing the regular rates were about $110-$120 so the wedding rate of $89 seemed like a pretty good deal, especially since the website advertised a free continental breakfast. I booked my room directly with the hotel's front desk, to make sure I got the correct rate, and during the conversation, I verified with the clerk that they had a continental breakfast. My mistake was in not asking her if my rate INCLUDED that continental breakfast however, beause, silly me, I thought that common courtesy would be to let a person know if they are going to have to pay for it! When we went to check in, we were informed that the "special" wedding rate did NOT include the continental breakfast that the regular rates did, that the continental breakfast was going to be $11 per person! With 3 kids? That's something that I would have liked to know!
We were also informed at check in, that our "special" wedding rate did not include parking, so that would be another $14.50 per night. Didn't find that information on the website.....and definitely wasn't told when I made the reservation.
By the time we paid for parking each night and bought breakfast for our family each morning, we would have been better off just booking our room on the website and paying the regular rate....we spoke to a couple other guests to compare rates and verified that! Very unimpressed with the lack of information.
Our other issue with the front desk staff was that we had made a request to be near a room with a specific family member. I had made the request when I first made the reservation, and then had called back a couple days before hand to make sure that request was in our reservation. I was told that they couldn't make any guarantees (which I understand), but that they would do the best they could. We checked in at standard check in time, 3:00, and when I asked about the other family member - not only did the front desk clerk have no idea what I was talking about, he said the only room he had available was 9 floors away from theirs!!!
As irritated as I was with the issues we had, I wouldn't have been as upset about them if the staff that I spoke to had cared about me at all....each front desk clerk that I talked to was borderline rude, not a single smile to be seen, and they made us feel like they couldn't care less whether we stayed there or not, let alone whether we were happy or not. I've worked in the tourism business for many years and they were a perfect example of how NOT to treat your customers.
- Also Known As:
- Coast Edmonton Plaza
- Coast Edmonton Plaza Hotel Alberta
- Official Description (provided by the hotel):
- Contemporary Downtown Hotel convenient to Convention Center. ... more less
- Reservation Options:
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