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“Worst customer service I've ever seen!” 1 of 5 stars
Review of Comfort Inn Edmonton West

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Comfort Inn Edmonton West
3.0 of 5 Hotel   |   17610 100th Ave., Edmonton, Alberta T5S 1S9, Canada (Place LaRue)   |  
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Ranked #47 of 89 Hotels in Edmonton
1 review
“Worst customer service I've ever seen!”
1 of 5 stars Reviewed October 21, 2012

The worst customer service I've ever seen!front desk staff were horrible and made no attempt to help when tv in my room didn't work!i politely told them that I would just cancel my room and went to truck.then I walked back in and asked if they could just switch tv with one in an empty room.he then told me that he went and checked it while I was outside and that tv was working but that he had allready booked the room to somebody else!so I had to go find another hotel!and to make it worse, they did a preauthorization on my credit card for $220 that takes "a couple days" to be credited back!WILL NEVER SET FOOT IN THIS HOTEL AGAIN!!! But if like horrible customer service, check this hotel out!

  • Stayed October 2012
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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113 reviews from our community

Traveler rating
    27
    27
    20
    18
    21
See reviews for
34
25
11
18
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
Winnipeg, Canada
Contributor
18 reviews 18 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed September 25, 2012

This is a great location if visiting the West Edmonton Mall. The hotel lobby was inviting and comfortably furnished and the staff very welcoming upon arrival. The room was very clean and well maintained. All staff we encountered were very friendly and courteous. A most enjoyable stay.

Room Tip: Choose ground floor rooms with patio door access
See more room tips
  • Stayed September 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, Canada
Senior Contributor
23 reviews 23 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed December 13, 2011

$10 to make use of the computer in the lobby!!!! Why don't they just start metering the water and charge extra for how long you're in the shower....

  • Stayed December 2011
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Moose Jaw, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed November 26, 2011

Very good price for a really well kept hotel. Nice sleep and very clean. Good staff.

  • Stayed November 2011, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed October 21, 2011

I rented non smoking room and was given smelly non smoking room.
There was NO fridge or micro, TV did not work. Patio door had NO
screen. Went to f/d she was half a sleep as she did 2 shift and was
tired.She started telling me they have lot of complains and lot of staff
turn over, so haring all from her, I did not complain but left UPSET.

Room Tip: Check room before renting
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  • Stayed October 2011, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North Tetagouche
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed October 12, 2011

We stayed at the Comfort Inn West on Sept 26th 2011. This is always our first choice when staying in Edmonton for a few reasons. They are pet friendly and we always travel with our pets; the rooms are nice, clean and comfortable; the proximity to West Edmonton Mall and the rates are fair. The only thing is that they do not offer continental breakfast but they do have Albert's Family restaurant at the hotel and you can find McDonald's, Tim Horton or a number of other restaurants close by.

Room Tip: We always get a main floor room cause of our pets which are nice because you get a patio door to acc...
See more room tips
  • Stayed September 2011, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 16, 2011

Nice hotel! My family and I stayed here for 3 nights and had a great stay! We would definitely stay again if we're going to Edmonton!
The room was clean, nicely appointed and comfortable. The staff was very helpful and super friendly. I would recommend this hotel to anyone traveling to Edmonton!

  • Stayed May 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Comfort Inn Edmonton West

Address: 17610 100th Ave., Edmonton, Alberta T5S 1S9, Canada
Phone Number:
Location: Canada > Alberta > Edmonton > Place LaRue
Amenities:
Business Center with Internet Access Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #47 of 89 Hotels in Edmonton
Price Range (Based on Average Rates): $
Hotel Class:3 star — Comfort Inn Edmonton West 3*
Number of rooms: 100
Official Description (provided by the hotel):
Our 100% smoke-free Comfort Inn, situated in the West End, has newly renovated the front desk and lobby area which now includes a 24-hour business centre, fireplace and sitting area. All bedrooms have new carpet, vinyl, drapes, 32 inch flat screen tvs & new vanity and tile in the bathrooms. All rooms are equipped with free wireless high speed and the hotel offers a small meeting room. Melt into your pillow-top bed with Truly Yours bedding. Upgraded rooms are equipped with a fridge and microwave. We are a pet-friendly hotel and offer ground floor rooms with a patio. Ideally located minutes from the West Edmonton Mall, Rexall Place, Telus Space & Science Centre, great shopping and restaurants ... more   less 
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Also Known As:
Comfort Inn West Hotel Edmonton
Comfort Inn Edmonton West Alberta
Edmonton Comfort Inn

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