I recently stayed at this hotel with my dog and when I checked in I was not verbally informed by the staff that my dog COULD NOT go through the front door or be in the lobby. On our last night I was told this and became very upset. If it had been earlier in the day and not the late evening I would have went to another hotel. I do not know why I paid over $20 a night for the privilege of my dog not being able to use the front door. I wonder if I was blind and had a seeing eye dog if both myself and my dog would be discriminated against and forbidden to use the front door.
I would not have even stayed at this hotel if I had been told immediately that we would not be treated like regular guests. I even suggested to the staff that I pick up my dog in the lobby but was told that was not good enough since other residents could have allergies. I understand that if this was a great concern to the hotel they would not have pets at all allowed in the hotel if they were so concerned about the risk. I think allowing pets is just a cash grab for this hotel as they are not pet friendly since they don't want the pets to be seen.
I have stayed at many hotels in Edmonton and I have never received such terrible treatment. I work for the government and I will be informing them NOT to book employees at this hotel.
- Official Description (provided by the hotel):
- This 100% non-smoking, 3.5 Star fully renovated, full service hotel is located 2 minutes from West Edmonton Mall with easy access to downtown, airport and all major highways. Coin-op laundry, fitness & business centre for guest convenience as well as free parking & local calls. This is one of the only full service hotels in the area and we offer discounted West Edmonton Mall Choice Passes to our guests. Designated Pet rooms are available for an extra cost per pet/per room. Recipient of the "Housekeeping Award of Excellence" for 2010 & 2011 make this an excellent choice when selecting hotels in west Edmonton, Alberta. ... more less
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- Also Known As:
- Quality Inn West Harvest Hotel Edmonton
- Quality Inn Edmonton
- West Harvest Quality Inn
- West Harvest Inn Edmonton
- Quality Inn West Harvest Edmonton, Alberta