My wife and I and our young son stayed here for a few days on a trip to West Edmonton Mall last week. We picked this hotel solely due to the #1 rating here on trip advisor. The hotel was NOT as expected.
The place is gorgeous and the staff friendly, but the rooms - WHAT IS THIS, A SUPER8? The beds are low-rent ... Low coil count and VERY uncomfortable. Just a cheap, cheap mattress.
And then there was the showerheads... They are expensive Speakman heads like the Westin, but this hotel allows NO WATER PRESSURE. it's seriously horrid, my wife couldn't even rinse the shampoo from her hair the heads were so bad
And then the pillows... They are $1.99 dollar store crap - compress to nothing and offer no support. I asked the front desk for some feather pillows, or foam ones, or something firmer... They said they had nothing and recommended that I simply "double up" on the pillows... Again, what is this, a $59 Super8? I don't think so - for near $200 a night, there shoudl be decent pillows and a few options available to guests.
In summary - this is basically a Super8 with a nicer lobby and friendlier staff (who unfortunately can't actually DO anything to fix these problems)...
- Also Known As:
- Courtyard Edmonton West Hotel
- Courtyard Edmonton West Hotel Edmonton
- Courtyard Edmonton West Alberta
- Official Description (provided by the hotel):
- It's a new and refreshing stay at the Courtyard by Marriott Edmonton West. The Courtyard by Marriott Edmonton West has everything you need to make your trip an excellent and memorable one. The hotels refreshing concept surrounds travelers with the conveniences that make business and pleasure travel easy here in Edmonton.Courtyard by Marriott Edmonton West Amenities* Complimentary wired & wireless High Speed Internet Access* HD channel lineup on flat screen TV’s* Two-Line Phone w/Voice Mail and Iphone docking stating * Complimentary In-Room Coffee & in the lobby* Hairdryer & Iron and Ironing Board * Spacious Work Space w/Ergonomic Chairs* Luxury toiletries * Complimentary movie channels such as Super Channel* Business Centre, Library, Home Theater, Exterior & Interior Fire place with soft seating.* Crispy white linen ironed and placed on all bedding.* Touch screen GoBoard* in the lobby to provide you concierge service* A three meal dining Restaurant (AQUA*)with a fantastic menu selection* Room Service * We proudly brew Starbucks** The Market* open 24 hours for your convenience.* Do it your own coin laundry room or valet service available.* A state of the art fitness centre open 24 hours.* A Pool and Whirlpool.* Free car parking and electrical plugins for your convenience.* A 5000 square feet of Banquet/Event space to host up to 300 people dinner event.* State of the art Event equipment.* Passionate and committed associates with the spirit to serve. * Marriott Rewards** Five minutes away to the West Edmonton Mall and 15 minutes to Downtown Edmonton.Courtyard by Marriott Edmonton West, we know people want to pampered and cared for when they are visiting any Edmonton area hotel, and they should only expect the best.Time after time the Courtyard by Marriott Edmonton West receives only praise for our excellent service and hospitality. When people see us walking around our clean and well-designed hotel, they comment on how amazed they are to find such a wonderful attentive staff.With such attention to your needs and priorities, it's no wonder that our guests do not wish to leave. We simply expect our team to be magnificent every day to every single one of our guests and staff at our Courtyard by Marriott Edmonton West.Welcome to our Courtyard by Marriott Edmonton West and we look forward to you being our valuable guest! ... more less
- Reservation Options:
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