My husband had surgery in Edmonton. Because of special needs after his surgery the room we had did not work for us and the front desk staff went out of their way to quickly organize accomodation that met and even exceeded our needs. This was done at a time when they were fully booked and had to be very creative in their solution. Every staff member asked us each time they saw us how we were doing and if they could do anything to help us be more comfortable. They were genuinely caring and kind. The food and room service were terrific as was their very beautiful dining room. The chef even offered to make meals and have them delivered to the hospital so that my husband wouldn't have to eat horrible hospital food! Everyone just did so much more than would have been required to meet ours needs. When we return to Edmonton there is no where else that we would stay!!