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“Not a 3.5 star hotel any longer” 3 of 5 stars
Review of The Sutton Place Hotel Edmonton

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The Sutton Place Hotel Edmonton
3.5 of 5 Hotel   |   10235, 101 Street, Edmonton, Alberta T5J 3E9, Canada   |  
Hotel amenities
Ranked #62 of 90 Hotels in Edmonton
Contributor
16 reviews 16 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
“Not a 3.5 star hotel any longer”
3 of 5 stars Reviewed September 4, 2012

Very tired and shabby all over the hotel .... rooms in dire need of an update. Having said that, location is good and everything was clean. Certainly would not rate it at 3.5 stars in its current state.
Also, no remote control for the TV and it took 3 phone calls and 90 minutes to get one.

  • Stayed September 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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382 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (83)
Date | Rating
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English first
Calgary, Canada
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed August 28, 2012

I have stayed at this hotel 4 times in the past two years. Everytime has been a good experience with staff. The rooms are nice and accomodating. One of the better hotels in Edmonton. Concierge was helpful in finding nearby restaurants and nightlife. The area is a little sketchy but a nice hotel overall.

  • Stayed June 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cork, Ireland
Top Contributor
59 reviews 59 reviews
36 hotel reviews
Reviews in 28 cities Reviews in 28 cities
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed August 17, 2012

This hotel is located in the heart of downtown Edmonton and within walking distance to many stores and restaurants. The staff were very friendly and upon enquiring about parking we were advised that for only a few dollars more than the nightly parking fee we could be upgraded to a larger, more luxurious room that included free parking. The room was nice, clean, and spacious. Additionally, the bath products were of a high standard. When we checked out we forgot our phone. Hotel staff answered our phone when we called hours later attempting to locate it. They shipped the phone back to us with no hassle. Because of this nice gesture as well as the positive experience, we would recommend this hotel to others.

  • Stayed June 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Prince George, Canada
Senior Contributor
28 reviews 28 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed August 15, 2012

What a great hotel. It's a older classic hotel that has through major revocations, updates, and upgrades that give this hotel charm and character. The customer service is out of this world and other hotels should really take notes from this one. It is also very clean, centrally located and full of all the ememities you may need.

  • Stayed August 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Saskatoon, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed August 6, 2012

I had stayed at The Sutton Place in Toronto a number of years ago and was really happy with the experience. We decided that we would stay at the same name hotel in Edmonton a total of 3 nights. Upon driving up to the hotel, we were not greeted by anyone which was fine. We went inside to register. The gentleman who assisted us was very courteous. When we were done, we went back outside to unload our vehicle. The Concierge came running up apologizing that he was busy with somebody else. We declined his assistance as most of the luggage had been loaded onto the cart.
He aggressively insisted, and my husband had to drive our vehicle down the street to Staples because our vehicle was too tall to fit inside their 6'6 garage. I wondered what they do in the winter for customers in this predicament who require their vehicle to be plugged in?
The rest of the evening was okay, and realise that the renovations were just a normal thing of life with their attempt to upgrade this hotel. At some point, this would have to happen in any hotel.
The pool was lovely with the hot tub on the top floor. Clean towels were in abundance.
However, the maid everyday did not leave clean towels, made a terrible attempt at making the bed, and left a film of dust everywhere!
We normally would leave a tip, but felt cleaning staff was undeserving.
When we ordered room service for desert, the choice was very weak, and was out of a number of things. Coffee was inconsistant, strong, then weak, then just awful!
We could overlook the renovations as "moving forward" sometimes means "inconvience".
I think we could have had a better experience at a Super 8! At least I would be able to park on the lot!
Id like to leave this on a more positive note, and mention the beds were very comfortable.

DS Graham

  • Stayed August 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vanderhoof, Canada
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed August 2, 2012

I was disappointed with the state of the hotel. The building itself was rundown, but generally clean.
Our room again was not disastrous; however, just not what I would expect when staying at a Sutton hotel. The TV was big and old, no face clothes in the room and only 2 towels until we asked for more.
Service at the front desk was less than exceptional. The "taste of Edmonton" was taking place near to the hotel, and we were not told about it when we asked for a suggestion on where to eat that night. Unfortunately we found out after we had walked a lot further in the opposite direction, then came back full and couldn't great food there.
We asked for information from the concierge 2 times and were told they would get back to us with the info, but we never heard from them.
A package was delivered to the front desk for us, which we didn't know about. We checked out and found out from the person who sent the package that there was a package sent to the hotel for us, the night before we checked out. We called the hotel and yes, the package was there, but they didn't tell us when we checked out.

  • Stayed July 2012, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yellowknife, Canada
Senior Contributor
46 reviews 46 reviews
36 hotel reviews
Reviews in 32 cities Reviews in 32 cities
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed July 25, 2012

When I was a kid (25 years ago...) when my mom was on business travel we got to stay here when it was the Four Seasons Hotel, and it was a luxurious treat.

Unfortunately this is not the same hotel and this old girl is showing her age. The decor is dark and dated, several of the towels were noticeably frayed, and the flat sheet on the bed actually had two big holes worn in it. The room was always warm despite turning the thermostat all the way down. There was a roll-away bed up against the wall which took up a bit of space, and I'm not sure why it was there. Otherwise the room was standard in size and amenities, the bed was comfortable, the room was clean and housekeeping did a good job.

There is a small pool and hot tub on the top floor (you have to walk up a final set of stairs from the elevator to get there, not sure if it is accessible in any other way).

The location is great, right in the heart of downtown Edmonton and next to the City Centre Mall. I didn't notice any noise the two nights I was there.

We stayed here because we got a great deal, and for the same price I would stay again, but their claims of being Edmonton's "premier luxury business hotel" are overstated.

  • Stayed July 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Sutton Place Hotel Edmonton

Address: 10235, 101 Street, Edmonton, Alberta T5J 3E9, Canada
Location: Canada > Alberta > Edmonton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #62 of 90 Hotels in Edmonton
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — The Sutton Place Hotel Edmonton 3.5*
Number of rooms: 313
Official Description (provided by the hotel):
From the moment you arrive at The Sutton Place Hotel you will notice the service, comfort and convenience we provide to each and every guest. Our 313 guest rooms and suites range in size from spacious traditional accommodations to our two storey luxurious Royal Suite. Connected to five major office towers and over 400 shops and businesses in the adjoining City Centre Mall, the property is ideally situated within the Arts district and downtown Edmonton. The hotel brings a taste of tradition and elegance to the heart of Alberta's Capital City. ... more   less 
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Also Known As:
Sutton Place Edmonton
Edmonton Sutton Place Hotel
The Sutton Place Hotel Edmonton Alberta

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