We stayed as a family during Christmas on 25th floor. The view from the floor was good.The room was Ok, We used the pool and jaccuzi at the roof top which was nice and clean and returned to our room. However there was a continuous droning sound and we could n't sleep properly. When commented about on check out, no courtesy or any response from the staff. We ordered Sutton breakfast and kids meal.during the night, The room service attendant calls up early morning to inform that there is no chocolate milk which was listed in the menu card. Later brought the items ordered with stale butter. When complained of it no apologies. I think the management is not serious about the employee training as evident from the handling of customer dissatisfaction. The only exception was for the valet parking who was courteous.
Would we stay again : An emphatic no with the kind of noisy rooms, unhealthy food, and the un courteous service levels.
- Also Known As:
- Sutton Place Edmonton
- Edmonton Sutton Place Hotel
- Sutton Place Hotel Edmonton Alberta
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