We had a nice stay from the 4-6 of January. The hotel is close to West Edmonton Mall (2 km or so, $10 cab ride w/ tip), and directly across the road is several restaurants and some strip malls. West Edmonton area is a fair drive from the airport ($70 cab ride or so).
I have no complaints about the room. We arrived very early in the day, and our room was ready for us. Fresh and clean, no complaints there. The windows are old and drafty. I was happy with the climate control as well.
We checked out Monday, January 6 and my husband forgot his sunglasses in the room. We were shuttling across town to a different hotel for a conference, and were maybe 10 minutes from the hotel when we realized this. Because we were on a shuttle I did not want to ask that we turn around and go back [if they were found could courier over to other hotel], instead I called the hotel and they transferred me to house keeping. I left a voice mail there, then decided to phone back to see if someone could just quickly go up to the room to see. I spoke with Chelsea, and she said she'd get someone to do that right away and call me back. A few hours pass and I hadn't heard anything back, so I phoned again, and she had left for the day. No one there knew anything about it. I left a message and they said she'd phone the next day. No phone call the next day [Tuesday]. So Wednesday goes by, no phone call back. Thursday I decided to phone back and of course - there's no sign of the sunglasses anywhere. Obviously when I originally phoned they never went up to check. I never did get my call to housekeeping returned either. So obviously no one at this hotel cares about messages.
Don't get me wrong - I am not blaming the hotel for the lost sunglasses; however, if they had done what they said when they said they would do it, nothing would have been lost. And the inability to communicate back is astounding. The hotel was very very quiet (as in not busy) during our stay, so I don't think it would have been *that* hard to just go up to the room when I called the first time.
No pool, but two hot tubs, we did not use them.
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- Also Known As:
- Executive Royal Inn West Edmonton Hotel Edmonton
- Royal Hotel West Edmonton
- Executive Royal Hotel Edmonton Alberta