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“Great Hotel!” 5 of 5 stars
Review of DoubleTree by Hilton Hotel West Edmonton

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DoubleTree by Hilton Hotel West Edmonton
3.5 of 5 Hotel   |   16615 - 109th Avenue, Edmonton, Alberta T5P 4K8, Canada (Formerly Mayfield Inn and Suites Edmonton)   |  
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from $149 Breakfast,Wifi
Ranked #3 of 89 Hotels in Edmonton
Maracaibo, Venezuela
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 7 cities Reviews in 7 cities
17 helpful votes 17 helpful votes
“Great Hotel!”
5 of 5 stars Reviewed March 18, 2014

Excellent choice I made this time in our travel to Edmonton, I chose this hotel because of the rate and the location at West Edmonton and also because reading the reviews I noticed that was recently reopened after renovations. The lobby is very modern, has a bar there, the staff is very friendly they receive you with hot chocolate chip cookies that are great!, it has plenty of parking lot spaces.
The room was very nice, modern decoration, Big Flat Screen TV, safe box laptop size, mini fridge and beds, pillows and duvet were great. The bathroom was very clean and with a good size. I definitely will stay back.

Room Tip: I always choose rooms far from the elevators and high floors
See more room tips
  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rajesh C, Front Office Manager at DoubleTree by Hilton Hotel West Edmonton, responded to this review, March 20, 2014
Thank you for your feedback and for taking the time to write about your experience with the recent stay at Double Tree by Hilton West Edmonton. We are delighted to read that you enjoyed your stay with us and made our property your choice of hotel for your future stays. We appreciate your positive comments, we constantly thrive to offer best service with all amenities which would suite different kinds of traveler’s, no matter your on business or family vacation or even a simple weekend getaway we have you covered. We are happy that you enjoyed the warm welcome with a chocolate chip walnut cookies.

We look forward to your next stay with us.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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249 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Any
English first
Edmonton, Canada
1 review
4 of 5 stars Reviewed March 17, 2014

The only compliant I have about our stay is the room was very hot and was unable to adjust the temperature. The room was very clean and we were greeting very friendly when entering the dinner theatre on Saturday night. We did not use any other facilities of the hotel but had an enjoyable stay other then the room temperature. Good cookies

  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rajesh C, Front Office Manager at DoubleTree by Hilton Hotel West Edmonton, responded to this review, March 20, 2014
Thank you for your feedback and for taking the time to write about your experience with the stay at Double Tree by Hilton West Edmonton. We are delighted to read that you enjoyed your stay with us and made our property your choice of hotel for your future stays. We appreciate your positive comments, we constantly thrive to offer best service with all amenities which would suite different kinds of traveler’s, no matter your on business or family vacation or even a simple weekend getaway we have you covered. I did notice that you had concerns with the thermostat and controling room temperature to your prefernce, we sincerely apologize regarding and we will use your valuable comments to better our service.

We look forward to your next stay with us.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nanaimo, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed March 17, 2014

I stayed two nights at the double tree and did not have a very good experience. First I had prepayed and when reviewing my visa bill I noticed that they had charged me twice for the same room. They credited my visa when I pointed it out but it came with no apology. They gave us a cookie after checking in and we go to our room and settle in. The renovations where nicely done and the bed was comfortable. But the smell in the room from all the off-gassing of the new construction was quite strong and there was no exhaust fan to aid in evacuating the smell and the windows were non opening. So we went down to the restaurant on the main floor. A good atmosphere here. The servers were pleasant enough but the service was a bit slow. We ordered a pizza and my wife bit into a piece of plastic that was cooked into the toppings. The manager came over to apologize and sent out another pizza but I was surprised that he didn't take the pizza off the bill. I ran a restaurant for years and one of the cheapest ways to by good will is by just eating the food cost when a major mistake is made. Needless to say when you stay at a brand like Hilton you expect to be well taken care of and we weren't feeling it. We had a few more drinks and then off to bed. 500 am the fire alarm goes off. The entire hotel evacuates. We found out the next morning that a chef had burnt some bacon and set off the alarm. An accident easly forgivable. Not even a simple apology from the front desk when we checked out for the disturbance. When we got up we wanted to order room service but the phone in the room would connect to room service or the front desk. Later that morning our toilet stopped working. Of course we went down to the front desk and reported it and we're told that it would be fixed right away. We went out for about 6 hours. When we came back no one said anything to us and there were no messagees so we assumed the toilet was fixed. Nope. So I went down to the front desk. Told them it was still not working and they told me that they weren't able to fix it. Real nice. And you were going to tell me this when? Again not what you expect from a brand like Hilton. Again no apology but they do ask if I would like to move to another room. I reasoned that I would most likely have to avail myself of the facilities before I checked out the next morning so naturally I accepted. I get to the new room check the toilet. Hurray it works. But alas the TV does not. So I call down to the front desk, this phone works, and they send up a maintenance guy who determines the TV does not in fact work. He takes it away and returns with a replacement a short time later. Finally a fully functioning hotel room. When we check out the next morning The front desk don't ask if we enjoyed our stay or apologize for the incovinance we experienced during our stay. They did however email me my bill before I had even woke up that morning morning.

When you go to a brand like Hilton you expect a experience that leaves you saying wow And want to come back. Sadly I do not. I know all these incidents are unrelated but they were barley acknowledged. I don't blame the staff on the floor because for the most part they were polite. They didn't have any direction to achieve a great customer experience from the management and there weren't systems in place to deal with customers problems to ensure every customers experience was a great one.

Keep your cookies hilton, I would have prefered to felt appreciated as a customer instead of a dollar sign.

Room Tip: Ask for a room that faces the down town core as the other side faces messy construction sights.
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  • Stayed March 2014, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rajesh C, Front Office Manager at DoubleTree by Hilton Hotel West Edmonton, responded to this review, March 25, 2014
We greatly appreciate you for taking the time to share your feedback with your recent stay at the Double Tree by Hilton West Edmonton. We are delighted to hear the positive comments about the cleanliness of room and everything felt very new. I sincerely apologize for the inconvenience caused and experienced during your stay, we at Hilton by Doubletree strive to provide the best experience for the guest and what you have experienced was not a Hilton standard promise. We have shared the comments with the appropriate department managers and your comments are greatly valued, and your suggestions will be used to perfection our standards and offer a much better experience.

We would really want you to come back and experience the best of Hilton Standard service and for that we would do anything to win a valuable guest like you back, we encourage you to give us an opportunity so we can serve you better and meet exceed your expectations.

We look forward for your future stay with us.

Thanking you,

Rajesh Chollangi
Front Office Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
whitehorse
Senior Contributor
38 reviews 38 reviews
23 hotel reviews
Reviews in 19 cities Reviews in 19 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed March 15, 2014

Great stay. We stayed for several nights had a great stay, not a single complaint. The rooms are clean, great size, and love having a suite, as we have an infant that goes to bed before we do! We ordered room service one night, and the food was great. Again, no complaints there.
We stay in many hotels, in different cities both in Canada and the US, and this was one of the top 5. It was quiet, clean, renos look great, and the location is perfect for when we are in Edmonton.

  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rajesh C, Front Office Manager at DoubleTree by Hilton Hotel West Edmonton, responded to this review, March 25, 2014
Thank you for your feedback and for taking the time to write about your experience with the stay at Double Tree by Hilton West Edmonton. We are delighted to read that you enjoyed your stay with us and made our property your choice of hotel for your future stays. We appreciate your positive comments, we constantly thrive to offer best service with all amenities which would suite different kinds of traveler’s, no matter your on business or family vacation or even a simple weekend getaway we have you covered.

The hotel is located just minutes from Edmonton West Mall, offering more than 800 stores and entertainment opportunities including an amusement park, waterpark, a casino, bowling and much more. Take the children for an educational day out to the Telus World of science choice is your there are lots of attractions to enjoy.

We look forward for your future stay with us.

Thanking you

Rajesh Chollangi
Front Office manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
4 of 5 stars Reviewed March 10, 2014

Very pleasant updating that was done at this hotel. Rooms are very comfortable. The food was excellent. Staff are very friendly and helpful. The hotel is in a good location with close access to the Anthony Hendey.

  • Stayed March 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rajesh C, Front Office Manager at DoubleTree by Hilton Hotel West Edmonton, responded to this review, March 25, 2014
Thank you for your feedback and for taking the time to write about your experience with the stay at Double Tree by Hilton West Edmonton. We are delighted to read that you enjoyed your stay with us and made our property your choice of hotel for your future stays. We appreciate your positive comments, we constantly thrive to offer best service with all amenities which would suite different kinds of traveler’s, no matter your on business or family vacation or even a simple weekend getaway we have you covered.

We look forward for your future stay with us.

Thanking you,

Rajesh Chollangi
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
saskatchewan
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 9, 2014

very pleasant staff and accomodating, On arrival was greeted with warm chocolate chip cookie when registrating. Bed was comfy, room was clean, only thing I did not have was tub that I really wanted to soak in but the shower was roomy and huge.
Down side- they do not have a shuttle to the mall and the cost of the taxi was $11 one way.

Room Tip: if you wish for a tub request one
See more room tips
  • Stayed March 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rajesh C, Front Office Manager at DoubleTree by Hilton Hotel West Edmonton, responded to this review, March 25, 2014
Thank you for your feedback and for taking the time to write about your experience with recent stay at the Double Tree by Hilton West Edmonton. We are delighted to read that you enjoyed your stay and made us your choice of hotel. We strive to provide excellent customer service and make you feel home away from home. The warm choclate chip walnut cookie is the traditional Double tree way to welcome and greet a guest with a warm smile.

We will share your positive comments with the hotel staff and we look forward to welcome you in very near future.

Thanking you,

Rajesh Chollangi
Front Office Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Barrhed, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed March 6, 2014

This hotel is new in Edmonton and was formerly the Mayfield Inn. When we arrived we were very impressed with the renovation of the lobby,it was bright and welcoming. We were also impress that the rooms were renovated and was a great improvement over the old rooms in the Mayfield Inn. The only disappointment was the slow service in the restaurant during breakfast. It seems to be under staff and the server was slow. I would recommend this hotel to anyone planning to stay in Edmonton.

  • Stayed March 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mkindrat, Manager at DoubleTree by Hilton Hotel West Edmonton, responded to this review, March 24, 2014
Dear Jerry,
We are excited that you have returned to our property to experience the new DoubleTree by Hilton West Edmonton and value your comments regarding your stay. I would like to appologize for the slow service your received in our restaurant. We are actively working with all our departments to ensure that the level of service offered by the hotel goes above and beyond your expectations.
We look forward to welcoming you back to the Hotel on your next visit and again thank you for your feedback.

Kind regards,
Matthew Kindrat
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel West Edmonton

Address: 16615 - 109th Avenue, Edmonton, Alberta T5P 4K8, Canada (Formerly Mayfield Inn and Suites Edmonton)
Phone Number:
Location: Canada > Alberta > Edmonton
Amenities:
Bar / Lounge Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Spa Wheelchair access
Hotel Style:
#1 Romantic Hotel in Edmonton
#3 Business Hotel in Edmonton
#12 Family Hotel in Edmonton
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Hotel West Edmonton 3.5*
Number of rooms: 327
Reservation Options:
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Also Known As:
Mayfield Inn And Suites Edmonton Hotel Edmonton
Mayfield Hotel Edmonton
Edmonton Mayfield Hotel
DoubleTree By Hilton Hotel West Edmonton Alberta

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