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“Better than I expected!!” 4 of 5 stars
Review of BEST WESTERN PLUS Westwood Inn

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BEST WESTERN PLUS Westwood Inn
3.0 of 5 Hotel   |   18035 Stony Plain Road, Edmonton, Alberta T5S 1B2, Canada (Place LaRue)   |  
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Stay 2X get $50 gift card
Ranked #61 of 89 Hotels in Edmonton
Yellowknife, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
“Better than I expected!!”
4 of 5 stars Reviewed August 26, 2013

Decided to try this hotel out because it was close to the West Edmonton Mall, and the price was much cheaper than the other hotels in the same vicinity.

To my surprise, the hotel was much better than I expected! The lobby was well kept and looked up-to-date. However, the one and only elevator was a bit an annoyance because we needed the baggage cart, which meant we had to wait.

That aside, we arrived to our room and everything looked great! Clean and up-to-date decor, beds were comfy and lots of pillows! However the shower was a let down; poor water pressure meant dribbling water. Thought it was just the room, but after staying in a different room two weeks later, the shower was also dribbling. Oh well, could have been worse I guess.

Overall, very happy!! Location, price, and service were all great! Definitely would stay here again!

  • Stayed August 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMBWWI, General Manager at BEST WESTERN PLUS Westwood Inn, responded to this review, August 26, 2013
Dear Valued Guest,
I am glad to hear that you enjoyed your stay with us and enjoyed the services & facilities our hotel has to offer. I find that our location is one of our best perks, being so close to West Edmonton Mall and other great attractions. We look forward to welcoming you back on your next visit to Edmonton!
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527 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (78)
Date | Rating
  • English first
  • French first
  • Italian first
  • Spanish first
  • Any
English first
Moose Jaw, Canada
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed August 24, 2013

Having been to this hotel a few times in recent years it is nice to see that they are updating various aspects. The staff are very courteous and helpful. One minor thing from this trip was that the air conditioning did not function, but it was a cool evening so I just opened the window. Had I reported it to the staff I am not sure if it could have been fixed or not, but they will need upgrading in the near future. Beds are very comfortable, new TVs and fridges in room, with a modern decor.

I would recommend this to anyone looking for a place to stay near the WEM.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMBWWI, General Manager at BEST WESTERN PLUS Westwood Inn, responded to this review, August 26, 2013
Dear Valued Guest,
Thank you for your review. Thank you for staying with us over the past few years. I would like to let you know that we are in the process of changing AC units throughout the hotel and will have them all replaced by end of the year. We look forward to seeing you back soon.
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Banff National Park, Canada
Contributor
14 reviews 14 reviews
10 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed August 24, 2013

We took the 7 day advanced purchase price from the bestwestern.com website, this was a great deal! We ended up with a nice king size bed, plus a sofa bed, and a nice jet tub, all for under 100$ a night! The rooms were nice enough, can tell it's not new, but is well maintained! We had some yummy food from the restaurant via room service! All the staff were super friendly! I think it was maybe 10 minutes or so from the west ed mall. And there's a walmart, etc just down the road!

We will definitely be back!

Room Tip: Check their website for advance purchase prices, it was quite the savings!
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  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMBWWI, General Manager at BEST WESTERN PLUS Westwood Inn, responded to this review, August 26, 2013
Dear Valued Guest,
Thank you for the review.. I’m glad to hear that you enjoyed your stay with us as well as you were able to take advantage of our great advance purchase rates online at bestwestern.com. I hope this will encourage you to return back soon.
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Fort McMurray, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 21, 2013

In the past 2 weeks we have stayed here 2 times and both times the customer service was without a doubt absolutely amazing! Considering it is a hotel the beds are amazingly comfortable- even comfier than my own bed!! This is the one hotel that I can stay at where I don't leave with a bad back the next morning. The FOM (Front Office Manager) gives exceptional customer service and will go above and beyond to make sure that you had the best stay you could, as well as fixing any problems that you had. The people at the front desk are also very friendly and always welcome you with a smile, no matter what time of night it is. I absolutely love eating at the restaurant in the hotel - the staff there is also great! They greet you with a smile and never let you go without leaving with a laugh or two! French Toast - nom nom nom.. delicious. The beds are wonderful - pillows are comfy - rooms are clean. And if you are looking for a little something more - the jacuzzi suite is absolutely beautiful for a getaway for you n your special someone. HIGHLY RECOMMENDED!

Room Tip: The Jacuzzi Suite is beautiful and so comforting!
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  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMBWWI, General Manager at BEST WESTERN PLUS Westwood Inn, responded to this review, August 22, 2013
Dear Valued Guest,
I would like to personally thank you for your comments about your last stay with us, it’s great to hear that our staff and hotel always meets your expectations, it’s definitely something we pride ourselves on. We hope to see you back soon!
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Winnipeg, Canada
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed August 21, 2013

Just checked out today after a 5 night stay and as always staff was very helpful. The hotel continues to upgrade and seems to have done something else when I return. Would recommend this hotel as location to West Edmonton Mall and other facilities is convenient. Its always nice to know what you are getting!

  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMBWWI, General Manager at BEST WESTERN PLUS Westwood Inn, responded to this review, August 22, 2013
Dear Valued Guest,
Thank you for sharing your feedback following your visit to our hotel. I was pleased to know that you enjoyed our services and facilities. We look forward to welcoming you back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Qualicum Beach, Canada
Senior Reviewer
7 reviews 7 reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 21, 2013

We stayed at the Westwood Inn for several days in August and were very pleased with the service. The front desk staff was welcoming, never too busy to answer a question, and helpful with information. They have a business center on site for guests to use. While we were working in there, someone from the front desk noticed that there were two of us and only one chair. She came running with a second chair for us to use. Special mention goes to oure housekeeper. She was efficient, friendly, always smiling, and took care of our needs very well. The location of this hotel was perfect for us, easy to get to, and the rooms were large, clean, quiet and comfortable. One disappointment was that there was no continental breakfast, as in most other best Westerns. There is a restaurant on site, so it's understandable. However, a breakfast coupon for guests would have been appreciated.

  • Stayed August 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMBWWI, General Manager at BEST WESTERN PLUS Westwood Inn, responded to this review, August 22, 2013
Dear Valued Guest,
We appreciate your kind words regarding our hotel! Thank you for taking the time to review us on Trip Advisor and we hope to see you soon.
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Vancouver, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed August 19, 2013

We recently spent 5 nights at the Westwood Inn while attending the Edmonton Kennel Club Dog Show. I booked 4 dog friendly rooms directly with the Hotel Manager - he was incredibily helpful in making sure that our rooms were on the ground floor, close to one another and with competitive room rates. The hotel location was great - close to everything we needed. Staff were all friendly and helpful and the rooms were spacious and clean. Our air conditioning was not as cool on night 2 as on night one - probably would have been fine if it was just us - but with 2 dogs we keep our room colder at night. Mentioned it to the manager the next morning (when he asked how we were doing) and he had it fixed while we were out for the day - nice cold room again that night. The room was very quiet - never heard any of our neighbours or anything from the parking lot. We travel with a sheet to cover the hotel bedspread (in case a dog jumps on the bed) and housekeeping kindly left us a clean sheet when they noticed ours was a bit dirty after a few days. I was concerned given some of the not-so-good reviews I read before booking - but we were very happy with our stay and will gladly book again if we make it to the show next year. The property may be getting a bit older but the service was excellent.

  • Stayed August 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMBWWI, General Manager at BEST WESTERN PLUS Westwood Inn, responded to this review, August 22, 2013
Dear Valued Guest,
Thank you for sharing your feedback following your visit to our hotel we are pleased that you enjoyed the comfort and convenience of our location and found our services and facilities met your needs. We look forward to welcoming you back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Westwood Inn

Address: 18035 Stony Plain Road, Edmonton, Alberta T5S 1B2, Canada
Phone Number:
Location: Canada > Alberta > Edmonton > Place LaRue
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #61 of 89 Hotels in Edmonton
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN PLUS Westwood Inn 3*
Number of rooms: 169
Official Description (provided by the hotel):
The BEST WESTERN Westwood Inn is centrally located in the heart of Edmonton, Alberta, Canada. Comfortable accommodations paired with the excitement of the city just outside this premium Edmonton hotel create and unforgettable vacation experience. Enjoy the comfort the Best Western Hotels Canada are known for, and unwind at the BEST WESTERN Westwood Inn Edmonton in spacious accommodations and suites that offer cable satellite television with HBO® and complimentary high-speed Internet access. Take in a quick bite to eat or relax with a refreshing beverage or just enjoy the excitement of our VLTS ... more   less 
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Also Known As:
Best Western Plus Westwood Hotel Edmonton
Best Western Westwood Hotel
Best Western Edmonton
Edmonton Best Western
BEST WESTERN PLUS Westwood Inn Edmonton, Alberta

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