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“Wonderful Wedding” 5 of 5 stars
Review of Radisson Hotel and Convention Centre

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Radisson Hotel and Convention Centre
3.0 of 5 Hotel   |   4520 76 Avenue NW, Edmonton, Alberta T6B 0A5, Canada (Formerly Edmonton Hotel & Convention Centre)   |  
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Ranked #11 of 89 Hotels in Edmonton
Certificate of Excellence 2014
Edmonton, Alberta, Canada
1 review
“Wonderful Wedding”
5 of 5 stars Reviewed October 1, 2012

We had our wedding there in September, the staff was great. Accomodated to all of our food allergy needs. The event coordinator, Francis, for the hotel is great to work with, he was fun, funny, and all around a very nice person. We had a wonderful wedding, it couldn't have been any better :) The rooms were comfortable, and the food, breakfast and dinner, were delicious.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
22Manager, Front Office Manager at Radisson Hotel and Convention Centre, responded to this review, October 10, 2012
Dear Elizabeth R

Thank you for such a positive review about our hotel on Trip Advisor. We have shared your comment through entire team, and everyone is motive by your kind feedback, especially Francis. It’s our pleasure to host your weeding and made your DAY special.
It is always extremely encouraging for our team to know that their efforts are recognised and appreciated and we thank you for taking the time to share your positive commendations with us.

Best Regards,

Ling Jin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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589 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (115)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Red Deer, Canada
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 20, 2012 via mobile

Stayed here again last 18 September only for a night and again another great stay. Excellent room, excellent front desk staff, excellent breakfast. everyone in this hotel are ready to go beyond the call of duty just to help a guest; most especially Sherwin. thank you again and ill be all seeing you again next time I am in Edmonton.

  • Stayed September 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
22Manager, Front Office Manager at Radisson Hotel and Convention Centre, responded to this review, October 5, 2012
Dear Ambu007,
Thank you very much for staying with us again, we appreciate your comment on Trip Advisor for us. At Edmonton Hotel and Convention Centre we are trying very hard to keep our high quality service consistency. We are looking forward to seeing you again in not long distance future.

Best Regards,

Ling Jin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Canada
Senior Contributor
40 reviews 40 reviews
18 hotel reviews
Reviews in 27 cities Reviews in 27 cities
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed September 10, 2012

We stayed here with our 8 and 6 year old while visiting our son at the University of Alberta. The price is right, which is the best part of the deal. Other than that, things were not so good. Specifically, the beds and pillows are below average (hint - bring your own pillow unless you enjoy sleeping on a square, hard pillow that reminds you of something on a couch). I will say the rooms were clean though, which was nice.

The hotel left 2 bottles of water as a "complimentary gift", which was nice. After our son and I drank both, my wife went to the front desk to see if she could get another plastic water bottle before working out. The desk staff said they only gave out 2 bottles as a gift, so sorry. I know this sounds petty, but come on.

I usually don't rate things this low, but you really do get what you pay for on this deal. I wouldn't stay here again, but I also realize that other places will be more expensive. Therefore, I would rate this as average at best.

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
22Manager, Manager at Radisson Hotel and Convention Centre, responded to this review, September 11, 2012
Dear dholy

Thank you for your comment on Trip Advisor following your stat with us here at Edmonton Hotel and Convention Centre.

We are sorry you and family did not enjoy our bed especially the pillows. We do understand everyone has their own sleeping habit, so we do have different types of pillows upon request. You just need to inform our reception.

Thanks for comment on our 2 bottles of Complimentary Water which we placed in every room on daily basis. All our rates are based on Double Occupancy with complimentary hot breakfast buffet for guests (2 children under 14 years old also can enjoy the complimentary breakfast if they stayed in the same room). However you are more than welcome to purchase additional bottles of water in our Café, Lounge or Pop Machine. Thank you for honest opinion, all reviews help us grow.


Best regards,

Ling Jin
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Calgary, Alberta, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed September 7, 2012

Everything looks as it does in the pics very nice.The breakfast was so good I love this place and the pool was relaxing. Only down side was location but meh everything else was good and of course if they are renovating noise is expected cant do much about that or dust so DEAL WITH IT. but over all really good place I would stay again in a heart beat if i was heading back to Edmonton.

Room Tip: tower one has the ice machine on the 2 - 3 floor*
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  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
22Manager, Front Office Manager at Radisson Hotel and Convention Centre, responded to this review, September 10, 2012
Dear Guest,

Thank you for taking the time to share your comments on Trip Advisor.

I am thrilled that you enjoyed your stay and that especially you were able to enjoy our complimentary hot breakfast buffet. At Edmonton Hotel and Convention Centre, we are offering Best Value accommodation to our guests, most of our rates are including hot breakfast buffet. Our renovation is on the last stage now, we are expecting that it should be completed in next couple months.
We are looking forward to seeing you again in the future.
Best Regards,

Ling Jin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leduc, Canada
1 review
5 of 5 stars Reviewed September 4, 2012

We would just like to commend the staff at the Edmonton Hotel & Convention Centre.We held our daughter's wedding reception in the Grand Ball Room on August 25, 2012. We can not say enough as to how accomodating, friendly, and helpful the entire staff from the front desk, to the banquet staff, as well as the chefs, all were.. A special Thank You to Francis who helped us through the planning and made my daughter's wedding the special day she had dreamed of. We received so many compliments from our guests as to how fantastic the meal was. Our photographer, if I may quote her, in her blog stated " I have to give huge props to them... it was the best buffet of the season thus far. The food was absolutely incredible." We had many of our guests stay at the hotel and also received many compliments as to how comfortable their rooms were and how great the complimentary breakfast was. We would definitely recommend this hotel to host your upcoming wedding or just for a nights stay.
The Boser's Leduc Alberta

Room Tip: Our rooms were in the new tower. They were very spacious.
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  • Stayed August 2012, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
22Manager, Front Office Manager at Radisson Hotel and Convention Centre, responded to this review, September 10, 2012
Dear Sheryle46,

On behalf of management team, we would like to Thank You for such positive comment about our hotel. We have shared your comment through entire team, and everyone is motive by your kind feedback, especially Francis. It’s our pleasure to host your daughter’s weeding and made her DAY special.
I am really pleased that you will be back to stay with us and we look forward to having the pleasure of welcoming you back to the hotel very soon when we will have the opportunity of looking after you once again.


Best Regards,

Ling Jin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Abbotsford, Canada
1 review
4 of 5 stars Reviewed September 4, 2012

The hotel was great - everything looked new, comfortable beds, good choices for the continental breakfast, friendly service. It is located near industrial parks, but was only five minutes from where we needed to be (Capilano area) so we loved it! Great value for what we paid - we'll definitely stay here again!

  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
22Manager, Front Office Manager at Radisson Hotel and Convention Centre, responded to this review, September 10, 2012
Dear travelrs5

Thank you for taking the time to complete this review on Trip Advisor following your stay at our hotel.

I am pleased to learn that on the whole you enjoyed your stay with us and that you enjoyed our facilities, location and our breakfast.


I really hope that we have the pleasure of welcoming you back to the hotel when your travels bring you back to Edmonton.


Best Regards,

Ling Jin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fair Lawn, New Jersey
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed August 31, 2012

The price was right, but the hotel was not in the 'best' part of town. Hotel lighting on the floors was dark and dreary. Room was clean, but hotel was still under construction and you heard the noise by 8 AM. The beds were clean but lumpy. It felt like you were falling into a hole. Did not sleep well. The TV was small and had poor reception. There was only one chair to sit on and the desk was tiny. When one sits by the desk, working at a laptop, the TV visibility is blocked for the other person. Breakfast was good and the hotel staff was nice and friendly. Still, better choices exist.

Room Tip: They say their suites are very spacious and comfortable.
See more room tips
  • Stayed August 2012, traveled with family
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
22Manager, Manager at Radisson Hotel and Convention Centre, responded to this review, September 7, 2012
Dear guest,

Thank you for taking the time to share your recent experience with us at Edmonton Hotel and Convention Centre.

We are delighted that you mentioned ‘Breakfast was good and the hotel staff was nice and friendly’ at our hotel as we are extremely proud of our quality of complimentary breakfast buffet and our friendly team. At Edmonton Hotel and Convention Centre, we are offering the reasonable rate with hot breakfast buffet and that is why so many of our guests are coming back to us time and time because of the Value.

Regarding to our location, we are located on Southeast side of Edmonton, and just off the 50th street which is the main road cross the city. Yes we are located in industry area, however it is very convenience to access to major road and highway.

We are sorry to hear that you did not enjoy our bedroom and our facilities in our bedrooms are up to the industry standard. We also offer a reasonable rate for your Executive Suite which is 480 sq feet with a loveseat also separated living room and bedroom. This type of rooms is located in our Executive building which is newly built.

we are very excited about our renovation is on the final stage now, however we do apologize that the construction noise starting at 8am, and we are trying hard to keep the noise minimum. It is very common in hotel industry that we have to renovate the property every a few years to make the property to be competitive and offer better product to our guests.


Best Regards,

Ling Jin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Radisson Hotel and Convention Centre

Address: 4520 76 Avenue NW, Edmonton, Alberta T6B 0A5, Canada (Formerly Edmonton Hotel & Convention Centre)
Phone Number:
Location: Canada > Alberta > Edmonton
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Edmonton
#6 Best Value Hotel in Edmonton
#13 Romantic Hotel in Edmonton
#15 Family Hotel in Edmonton
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Radisson Hotel and Convention Centre 3*
Number of rooms: 168
Official Description (provided by the hotel):
The Radisson Hotel and Convention Centre welcomes you and your family to our lovely hotel. We offer 168 guest rooms with king and queen size accommodations. Our friendly staff will go the extra mile to help you on your next visit to Edmonton or Sherwood Park. Our hotel has easy access to all major arteries in Edmonton and Sherwood Park. ... more   less 
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Also Known As:
Edmonton Hotel And Convention Centre
Holiday Inn Edmonton
Edmonton Holiday Inn
Radisson Hotel And Convention Centre Edmonton, Alberta

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