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“Great hotel for family!” 5 of 5 stars
Review of BEST WESTERN PLUS South Edmonton Inn & Suites

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BEST WESTERN PLUS South Edmonton Inn & Suites
2.5 of 5 Hotel   |   1204 101 Street SW, Edmonton, Alberta T6X 0P1, Canada   |  
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Special Offer
Stay 2X get $50 gift card
Ranked #10 of 89 Hotels in Edmonton
Certificate of Excellence 2014
GreenLeadersSilver level
Grande Prairie, Alberta, CANADA
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
36 helpful votes 36 helpful votes
“Great hotel for family!”
5 of 5 stars Reviewed February 22, 2013

Hotel is very nice, staff very friendly! The pool was really warm. We had a great time! Definitely will be coming back. We have stayed at a few in that area, and this was the best by far. There were times there were no towels in the pool, but we just mentioned it to the front desk, and the towels were there in just minutes. It was very busy for family day, but everything remained very clean. Breakfast was great, there was a pancake maker, and eggs, bacon, cereal, great variety!

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mandy C, Front Office Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review, February 25, 2013
Thank you for taking the time in posting your review about the hotel on trip advisor. We at the hotel certainly appreciate the wonderful comments about the staff and hotel and continue to strive on superior customer service and product offerings here at the hotel.

On behalf of the staff and management at the hotel, we thank you for your business and look forward to welcoming back to the hotel on your next visit to Edmonton.

Thank you
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499 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (86)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Any
English first
Medicine Hat, Canada
Top Contributor
50 reviews 50 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed February 19, 2013

Booked through Hotwire and paid roughly half what the regular rates are...stayed two nites. Very clean, quiet and modern. All services were very good and staff were friendly and helpful. Room rate included free hot buffet breakfast. Only minor issue was that both nites that we went to the hot tub and pool there were no towels on the towel stand. Both nites had to go ask...the second nite twice. Overall a minor inconvenience. Please note the hotel is located on the extreme south side of Edmonton, but has easy access to all areas of the city via Gateway Boulevard and Anthony Henday Ring Road

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mandy C, General Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review, February 20, 2013
Dear 9rocket9

I am happy to hear that you were able to get a room on Hotwire for such a discount. I am regularly full and often there is limited availability through the 3rd party sites. Please keep in mind that all Best Western Hotels now match online rates. With 3rd party sites like Expedia, Priceline, Booking.com etc where a guest can choose the hotel they want to stay at, our rates are the lowest guaranteed.

Sites that you must log in and purchase prior to knowing where you are staying are exempt from this rule, however our Advance purchase rate is deeply discounted so keep that in mind if you have trouble in the future.

As for the pool towels, it is a constant struggle for us to keep them in there and I apologize for the inconvenience. Some busy weekends, even though we have over 300 towels, its hard for us to track them down as guests take them up to their rooms. We then don't have access to laundering them until they checkout. We have signs that ask guests to leave pool towels in the pool room but I do understand that no one wants to walk the halls and freeze. I have been trying to think of a better way to handle this situation and will hopefully come up with a solution by the next time you come.

Thank you for your feedback and I am happy that you enjoyed your stay.

Mandy Clutesi
General Manager
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Calgary, Alberta
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 17, 2013

We have tried a number of hotels on the south end of Edmonton & I think we've finally found the one. This is a clean and comfortable hotel, with the bonus of a continental breakfast. If you have children the pool has one of those huge watersides. We don't have children & were a little worried we'd be disturbed by hallway noise/running but we actually didn't hear a thing. We were in a room with a king size bed, that also had a desk as well as a lounging chair. The lounging chair appeared to be missing the back cushion but was still comfortable enough. There is also a little bar station with a coffee maker & mini fridge. The bathroom was clean & well appointed, with a nice shower head. The bed was extremely comfortable!
The only slight drawback was the parking. We stayed on the Friday of the family day long weekend and the hotel was sold out, so parking was very hard to find. Other than that, I'd highly recommend it and we will definitely be back.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mandy C, General Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review, February 20, 2013
Dear oceanbaby2

What a great review! Thank you for taking the time to write it and let everyone know that even though South Edmonton has many choices for out of town travellers, you choose us. We do try our best to ensure our rooms are clean, staff are friendly and that our hotel is maintained on a regular basis. It's nice to get complimented on our work.

Just on a side note, we have been an ICARE2 certified hotel for over 6 months and have a very strict regimen to ensure cleanliness and maintenance and in our recent Best Western inspection have been awarded the prominent Directors Award for all our hard work.

We thank you for your kind words and they go a long way with our staff.

Thank you again. See you soon!

Mandy Clutesi
General Manager
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Saskatoon, SK
Contributor
15 reviews 15 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed February 17, 2013

Stayed here Jan 10-11 while in town for the Edmonton motorcycle show. Found an amazing rate that I prepaid online for a Jr. King Suite. Check in was easy and room was in good shape. No issues with stay. Breakfast was typical of chain hotels, nothing amazing but adequate. Overall, very satisfied with my stay and will be staying here again. Recommended!

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mandy C, General Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review, February 20, 2013
Dear Prairie Pat..

Thank you for your recent review! I am happy to hear that we have provided you with the amenities and service you needed to choose us for your next visit. Hopefully the Motorcycle show was all you expected and you had a great time here in our city.

Look forward to seeing you next time.

Mandy Clutesi
General Manager
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Sedgewick
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed February 14, 2013

We ended up storm stayed in Edmonton and stayed here d/t easy access fron QE2, The staff were very helpful and courteous! The pool was great and continental breakfast had something for everyone and the coffee was drinkable!!

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mandy C, General Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review, February 16, 2013
Dear Wendy..

So happy to hear that your enjoyed our hotel and the amenities it has to offer. I agree that our coffee is great! We just got a new machine that allows for many types of coffee and depending on your tastes there is quite a selection. I also appreciate the comments about our breakfast. It is a constant struggle for us as we do not have a full restaurant and I do feel that we have many options that suit all types of diets.

See you again soon and thank you again for your review.

Mandy Clutesi
General Manager
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Montreal, Canada
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 13, 2013

I travel from montreal to edmonton on a regular basis ( arround twice / month) and I simply enjoy the friendly and smilling personnel there. They always make me fell very welcome and they're always super helpfull. Rooms are very clean, confortable and quiet. Gym is small but provides all the basics. Its right next to the sandman hotel which I also tried... nothing more except for the $ and the sandman doesn't offer the complementary breakfast. As far as I'm concerned, its one of the great quality/cost ratio in Edmonton. Bonus... it's only 20min away from the Edmonton airport.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mandy C, General Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review, February 16, 2013
Dear Raymond S,

Thank you for your recent review! It's still puts a smile on my face to see reviews like this and we appreciate the time it takes to let everyone know that you truly feel welcome here every time you come.

Our staff probably enjoy seeing you as a returning guests just as much as you do them.

We hope to see you again real soon.

Happy Travels!
Mandy Clutesi
General Manager
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Regina, Saskatchewan, Canada
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 7, 2013

Everything was great. Staff was helpful and courteous. Pool and hot-tub very clean. The location was a bit of a hide and seek situation for us being not familiar with its location. The weather was not that great so that explains the snow covered parking area in the handicapped zone but it was still within reason. Staff always smiled and were helpful with questions, directions and suggestions. Never met housekeeping staff but our room was spotless and neat after leaving for the day and coming back. We felt relaxed even having guests over to visit us on evening.

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mandy C, Front Office Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review, February 9, 2013
Dear Barry

Thank you for taking the time to post a review on Trip Advisor.We are glad that you and your family enjoyed your stay at the hotel. On behalf of the staff and management at the hotel, thank you for the business.

Thank you
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS South Edmonton Inn & Suites

Address: 1204 101 Street SW, Edmonton, Alberta T6X 0P1, Canada
Phone Number:
Location: Canada > Alberta > Edmonton
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Edmonton
#2 Business Hotel in Edmonton
#4 Family Hotel in Edmonton
#14 Romantic Hotel in Edmonton
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS South Edmonton Inn & Suites 2.5*
Number of rooms: 105
Official Description (provided by the hotel):
Sleek, stylish and contemporary, this Edmonton, Alberta hotel is located close to the city center's most exciting dining and shopping district and features easy access to the Edmonton International Airport and the University of Alberta. The BEST WESTERN PLUS South Edmonton Inn & Suites is in the Top 20% for Quality Assurance Scores for Best Western hotels.This hotel in Edmonton is located just off of Highway 2 and offers spacious, well-appointed guest rooms that feature upgraded amenities - like comfortable pillow top mattresses, an in-room microwave, personal refrigerator, flat screen televisions with cable satellite and free high-speed Internet access. Start each morning at this BEST WESTERN PLUS South Edmonton Inn & Suites with a complimentary full breakfast before heading out to enjoy a swim in our indoor saltwater pool - complete with water slide and hot tub - or break a sweat in our fitness center. This hotel in Edmonton is also 100% non-smoking and Eco-Friendly. ... more   less 
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Also Known As:
Best Western South Edmonton Hotel Edmonton
Best Western South Edmonton Inn And Suites
BEST WESTERN PLUS South Edmonton Inn & Suites Alberta

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