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“Hotel with amazing view of the city” 5 of 5 stars
Review of Chateau Lacombe Hotel

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Chateau Lacombe Hotel
3.5 of 5 Hotel   |   10111 Bellamy Hill, Edmonton, Alberta T5J 1N7, Canada (Formerly Crowne Plaza Chateau Lacombe)   |  
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Hotel amenities
Ranked #57 of 89 Hotels in Edmonton
Dublin, Ireland
Senior Contributor
28 reviews 28 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
35 helpful votes 35 helpful votes
“Hotel with amazing view of the city”
5 of 5 stars Reviewed yesterday NEW

Stayed here for 10 days in February while visiting our son and his fiancé and to meet our first grandchild. We thought it was a lovely hotel, the staff were very friendly and very helpful towards us being as this was our first time in Edmonton. Don on the concierge desk was especially nice and friendly and directed us to different places we wanted to go. we stayed on the 18th floor and had amazing views over the river and the city. We had breakfast twice in the hotel and there was a great selection. We had a few drinks in the bar overlooking the city at night. We ate in the revolving restaurant on the top floor and it was delicious. We ordered room service and it was prompt and efficient. All in all I would recommend this hotel for a visit to Edmonton for its location, comfort and service with a smile!

Room Tip: Higher floors have amazing river views
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  • Stayed February 2015, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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170 reviews from our community

Traveler rating
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    49
    48
    28
    21
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Spruce Grove, Alberta, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

I am reading a lot of reviews about this hotel being very dated and needing a face lift, but in my opinion the hotel is full of character and history. The room was clean, the bed was comfy and the staff were efficient and friendly. All of the restaurants and the lounge have great views of Edmonton's river valley and the hotel is within walking distance to all amenities and venues on Jasper Ave. The one downside that we experienced was the hallway noise. We were in a room near the elevators and could here every conversation and every time a door shut nearby. All in all it was a great stay and I would definitely recommend this hotel to friends and family.

  • Stayed February 2015, traveled as a couple
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
R W, General Manager at Chateau Lacombe Hotel, responded to this review, 3 days ago
Thank you for your kind review. We are delighted that you enjoyed the history of our beautiful landmark hotel. Did you know that it was a CP Hotel when it opened in 1966, now known as Fairmont Hotels.

In May 2013, the hotel was purchased locally and is now operated as an independent hotel with the goal to deliver on memorable moments for our discerning guests.

While we are seeking to retain the luxury and history pieces of the hotel, you may have noticed the multi-million dollar refresh that has been occurring in the hotel. We look forward to unveiling new spaces and welcome your return trip to Edmonton!

Warm Regards,
Richard Wong
GM & VP
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edmonton, Canada
1 review
3 of 5 stars Reviewed 1 week ago

This is my first stay at Chateau Lacombe, and I decided to upgrade to the concierge floor. Hotel room is nice, but compared to other concierge lounges that I've been in, this is pretty lame. You're limited to 2 glasses of wine, and they are tiny glasses. The server isn't around often to take orders either. The canapés consist of an unidentified mixture of something, a shrimp in fruit salsa, and a cold spring roll. In contrast, the Sheraton at Au Claire Market in Calgary had amazing appetizers, no limit on glasses of wine, and an amazing breakfast. Lounges in Shanghai and Hong Kong also amazing. This lounge? Wouldn't do it a second time.

  • Stayed February 2015, traveled on business
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
R W, General Manager at Chateau Lacombe Hotel, responded to this review, 3 days ago
Thank you for your valuable feedback about our new Concierge guest rooms and Concierge lounge. Our goal as an independent and locally owned hotel is to be the best, most respected hotel in Edmonton, recognized for excellence in hospitality.

Based on your feedback, our team of Director of Food & Beverage, Executive Chef and Director of Rooms have met to ensure that we are meeting the needs of our discerning clientele.

We do hope that will join us again and look forward to providing you with a memorable experience.

Warm Regards,
Richard Wong
GM & VP
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Burlington, Canada
Top Contributor
151 reviews 151 reviews
28 hotel reviews
Reviews in 44 cities Reviews in 44 cities
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed 1 week ago

The place is a bit dated with elevators that look like they have been in use since the 1960's. Front desk was very efficient though and pleasant. They are working on the rooms (new windows). My room had a nice King bed, small TV with movies (I like to watch movies when I travel even though they have gotten really expensive). The desk has a couple of electrical plugs so that is handy. Washroom is fairly typical size and looked ok except the tub appeared to have been painted at some point and it was rubbing off.
Location is very handy to downtown so I did not need a car.

Room Tip: It is a circular building so avoid the elevator rooms as I imagine they could get noisy (lowest and...
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  • Stayed February 2015, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
R W, General Manager at Chateau Lacombe Hotel, responded to this review, 3 days ago
Thank you for your thorough feedback. Indeed, our elevators have retained the historical charm of the 1960’s when the hotel was built. On May 1, 2013, the hotel came under new ownership and the local owner has committed a multi-million dollar refurbishment program to the hotel which includes the new windows, 69 Concierge guest rooms and lounge as well as a refresh of a the 238 Standard guest rooms with bed and bath tub repairs.

We do hope that you will join us again and look forward to creating a memorable experience for you when back in Edmonton.

Yours in hospitality,

Richard Wong
GM & VP
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort McMurray, Canada
Reviewer
4 reviews 4 reviews
3 of 5 stars Reviewed 1 week ago

It was an ok stay overall. The staff were friendly and the bed was comfortable. We stayed for 3 nights, not expecting to pay over $15 a night for parking! Upon arrival we were promised a room with a newer bathroom, but we actually got a bathroom with a tub that had the paint chipped everywhere. The bathroom did not have a fan, which made the bathroom steam up for periods of time and apparently showering with the door open could cause the Fire alarm to sound. We were woken up at 8am one morning due to renovations in the room next to ours, very very loud. Over priced breakfast, over $60 for 2 breakfast's and 2 glasses or drink. Also, if you plan on relaxing during the night with snacks, you have to get them before hand at a corner store because the hotel does not supply this. We will not be staying here again.

  • Stayed February 2015, traveled on business
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
R W, General Manager at Chateau Lacombe Hotel, responded to this review, 3 days ago
Thank you for sharing your feedback regarding your recent stay at the Chateau Lacombe Hotel.

The hotel has 600 plus stalls available for parking and a nightly fee of $15.00 which is considerably lower than any downtown hotels located in central Edmonton. We are pleased to offer additional discounts if you book directly on the hotel website and you may choose the additional amenities of parking and/or breakfast at significant savings.

We apologize for the noise concerns and are disappointed that you would have experienced the noise prior to 10am. Our entire Hotel team is committed to our guests comfort and safety including their sleep. Clearly, we were unable to deliver on our brand promise with your recent stay and are truly sorry for your discomfort.

Warm Regards,

Richard Wong
GM & VP
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Grande Prairie, Canada
Top Contributor
106 reviews 106 reviews
49 hotel reviews
Reviews in 38 cities Reviews in 38 cities
75 helpful votes 75 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed late Feb, booked via Expidia...always effortless. Easy check-in, after navigating the expensive parking, vehicles in 1990 were lower to the ground, our truck was just fitted.... Our first basic room, though quite decent has some unwelcome anatomical remnants on the bathroom floor. I phoned downstairs, within minutes Joel arrived with a profound apology and keys to our new concierge, upgraded room on the 19th.
The room was much nicer, and we were very happy. Bed... comfy, nice bathroom.
The upgrade allowed for snacks and cocktails on the 20th, quite the ordeal getting up there. Not really cocktails and a few snacks....... OK.
Dinner downstairs was OK, basic food, with a basic plus price! Thanks to Brittany, a great server
Again, concierge allowed for a built in breakfast, not to bad, some meat, cold eggs, cereal, fruit..... you get the picture.... however, no real tables to eat off, eat off your lap, very strange......
Not a bad stay and the Oilers beat Boston, first time since time in decades...
All in all OK..... good come back on the upgrade, quiet, good view, sour taste on the parking charge, heck we are staying there, and they charge an extra $15..... GOUGE!
Will we return.........????? Don't thinks so..

Room Tip: Anything much over a basic half ton won't get you in the pay for parking.
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  • Stayed February 2015, traveled as a couple
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmonton
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 of 5 stars Reviewed 2 weeks ago

No parking included in the price was not a nice surprise upon check in. Then, we were disappointed at how small the room was. Very small bathroom. The view was not very nice. We enjoyed the restaurant's view way better, but we couldn't eat anything as they didn't have any allergy friendly food. Anyway, looking at the menu, everything seemed overpriced.

We were awaken many times during the night because of partier, then after multiple calls to the front desk, we were offer to change floor and go to their "quiet" floor. At 3am, we were exhausted, but we needed to get some sleep.

Not a great experience, not the worse we had neither. I think we had high expectations because of the name and the price of the room, which ultimately made us disappointed.

  • Stayed October 2014
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Chateau Lacombe Hotel

Address: 10111 Bellamy Hill, Edmonton, Alberta T5J 1N7, Canada (Formerly Crowne Plaza Chateau Lacombe)
Phone Number:
Location: Canada > Alberta > Edmonton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #57 of 89 Hotels in Edmonton
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Chateau Lacombe Hotel 3.5*
Number of rooms: 307
Official Description (provided by the hotel):
Welcome to the iconic landmark Chateau Lacombe Hotel. Locally owned and independently operated, the Chateau Lacombe Hotel offers 307 guest rooms including 69 Concierge guest rooms allocated on the upper floors requiring key access, each fully renovated Concierge guest room offers Telus Optic LED TV and 15mb dedicated internet access for each room. Enjoy access to our private Concierge Lounge overlooking the majestic Edmonton river valley. Lounge Privilege's include: Daily continental breakfast & Daily evening beverages with Canapes. The Hotel is home to the city's award winning rooftop revolving restaurant La Ronde on the 24th floor and rotates over 88 minutes capturing the cityscape and river valley views. A great location for celebrating memorable moments and milestone events. With its 307 Guest Rooms and 14,000 sq. Ft. Of meeting space, the Chateau Lacombe Hotel is the preferred location for business and leisure travellers wishing to be close to downtown with the Arts & Culture, nightlife and soon to be revealed in 2016 - the Downtown Arts and Entertainment District. ... more   less 
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Also Known As:
Crowne Plaza Chateau Lacombe Hotel Edmonton
Crowne Plaza Edmonton
Crowne Plaza Hotel Edmonton
Chateau Lacombe Hotel Edmonton, Alberta

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