I stayed at the Crown Plaza, Chateau Lacombe, in Edmonton for meetings recently and had my small dog with me. Since the temperature was below zero, I requested a late check out time so I could leave my dog in the room. The staff checked with the manager who advised them that I could do a late checkout for a couple of hours past the usual checkout. I explained the reason for the request and the front desk personnel went again to explain the dog/cold issue to the Manager. Much to my surprise, the Manager came out and volunteered to keep my dog in a kennel in his office until my meetings were complete. Wow - talk about great customer service -- this certainly was above and beyond!
When I returned to pick up my dog, the Manager and his staff all came out to say good-bye and asked if they could keep my dog! I am so impressed that I had to share this amazing story!
Here's to the great people that don't mind doing that little bit extra - just to help someone out!
- Also Known As:
- Crowne Plaza Chateau Lacombe Hotel Edmonton
- Crowne Plaza Chateau Lacombe Hotel
- Crowne Plaza Edmonton
- Crowne Plaza Hotel Edmonton
- Chateau Lacombe Hotel Edmonton, Alberta
- Official Description (provided by the hotel):
- Choose to say in the refurbished guest rooms at the landmark Crowne Plaza Chateau Lacombe Hotel located in downtown Edmonton and overlooking the picturesque River Valley. The Hotel is within walking distance of the Shaw Conference Centre, Arts District, shopping and nightlife. The guest rooms have been refurbished and offers 32” flat screen TV and complimentary high speed wireless Internet. You may also choose an upgrade to the River Valley Room for an additional $10 and enhance your stay with the spectacular views. The Hotel is home to the city’s award winning rooftop revolving restaurant La Ronde on the 24th floor. With 307 Guest Rooms and 14,000 sq ft of meeting space, the Hotel is the preferred choice for business and leisure travellers. Call now or book online to ensure a pleasant stay in Edmonton. ... more less
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