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“Even the Pigeons enjoy this hotel” 5 of 5 stars
Review of The Fairmont Hotel Macdonald

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The Fairmont Hotel Macdonald
4.0 of 5 Hotel   |   10065 100th St, Edmonton, Alberta T5J 0N6, Canada   |  
Hotel amenities
Ranked #11 of 90 hotels in Edmonton
GreenLeadersSilver level
Sechelt
Senior Contributor
28 reviews 28 reviews
13 hotel reviews
Reviews in 16 cities Reviews in 16 cities
26 helpful votes 26 helpful votes
“Even the Pigeons enjoy this hotel”
5 of 5 stars Reviewed November 13, 2012

We are President Club members and very much enjoy staying at the Fairmont Hotels. One can always rely on the most important feature when staying anywhere and that is consistency. From the moment we walked through the front door we knew we were again in for a delightful stay. There were no line ups as we checked in at the front desk even though the hotel was super busy looking after several birthday celebrations along with a very large wedding.
After several stays in other Fairmont locations we were eligible for the suite upgrade free option that is offered for club members. Let me tell you we were not disappointed, the suite was super spacious with everything one could ever hope for in a first class hotel. We had just spent 5 hours travelling in our car and arrived at the hotel totally exhausted. When our bodies hit that soft bed with the mattress that just encloses itself around you we knew we were in for another comfortable stay. We always sleep with the windows open for fresh air and could not help but notice that the local pigeons very much enjoy sitting on the window ledge keeping warm as they peer in, creating a feeling of being home watching birds in your own back yard.
Everything in this hotel is absolutely done to perfection in every respect. The service, the fold down in the evening combined with the little pieces of chocolate is divine. Somehow it all makes the wine just taste so much better. The in house restaurant has food to die for and add that to the service one receives, one is truly spoiled in every respect.
If you ever want to go somewhere to celebrate an evening far beyond your imagination go stay at this first class five star hotel. Congratulations to all of the serving staff, room cleaners and managers, a job well done.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Connie J, Guest Relations Manager at The Fairmont Hotel Macdonald, responded to this review, November 15, 2012
Dear Valued Guest,

We have reviewed your comments regarding your recent stay with us at The Fairmont Hotel
Macdonald.

On behalf of the team, thank you for all your wonderful words regarding your arrival experience,
your room with a view, the amenities, the quality of The Harvest Room Restaurant and the attentive and very memorable service received from the team.

Thank you for visiting with us and we look forward to welcoming you back in the near future.

Sincerely,


Connie Jakob
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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377 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (87)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Norwegian first
  • Any
English first
Calgary, Canada
Senior Contributor
35 reviews 35 reviews
21 hotel reviews
Reviews in 18 cities Reviews in 18 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed November 5, 2012

In general the hotel is very traditional and a nice looking building overlooking the scenic river valley. Service was good, the usual Fairmont level but the room was, well not very nice. It was a room that I would expect at a Super 8 level and not a Fairmont. Very disappointing to see a room not renovated in years... and a bathroom with a chipped tub and decades old peeling wallpaper! YUK!
Finally, before management send out a standard comment... please take an actual shower in room 434. Shower had no pressure, extremely slow to heat up and then scalds and then you turn it down only to strart the process again. Overall the room was worth half the price paid not even including the "upgrade"!

  • Stayed November 2012, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Connie J, Guest Relations Manager at The Fairmont Hotel Macdonald, responded to this review, November 14, 2012
Dear Valued Guest,

I reviewed your comments regarding your recent stay with us at The Fairmont Hotel Macdonald. On behalf of the team, our apologies for the challenges you experienced with your room and know that they are being addressed with the Departments involved.

As a management team, we take all comments seriously and share them with our staff, so we may resolve any and all issues. I would be happy to discuss these challenges with you personally. Please feel free to contact me directly at hotelmacdonald@fairmont.com.

Thank you for your business and we look forward to welcoming you back in the near future.

Sincerely,

Connie Jakob
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Salt Spring Island
Contributor
20 reviews 20 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 30, 2012

On an eight city Art Tour we found the Fairmont a lovely class act. The exhibit room was perfect ,set up flexible and staff very efficient and helpful. My wife, Jill Louise Campbell, has lots of clients in Edmonton and I was concerned about parking for them but no complaints and lots came out. We'll use this hotel again for any future art show.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Winnipeg, Canada
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 23, 2012

Excellent location ,affordable ,services are very good, friendly staff, buffet breakfast at Harvey's restaurant standard with healthy food prepared served fast. We are total 10 people traveled to Edmonton and stayed 3 nights ,3 rooms everybody says this our home away from home! Everybody checkout happy and with extra lucky time we saw Justin Bieber in the lobby,we have so much fun.Until next reunion Vancouver .

Room Tip: Higher floor corner room with the view,love every morning watching by my window while having coffee...
See more room tips
  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Connie J, Guest Relations Manager at The Fairmont Hotel Macdonald, responded to this review, November 14, 2012
Dear Valued Guest,

Thank you for taking the time to share with us your recent stay’s experience. We were very pleased to read that you and your fellow travelers thoroughly enjoyed your recent stay and this has been shared with all of our colleagues. Our Harvest Room Restaurant is indeed a landmark from its fabulous river valley views to the tasty menu features!

We look forward to welcoming you back to the Fairmont Hotel Macdonald in the near future.

Sincerely,


Connie Jakob
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
scotland
Top Contributor
85 reviews 85 reviews
34 hotel reviews
Reviews in 31 cities Reviews in 31 cities
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed October 15, 2012

This is a very traditional hotel in downtown edmonton and within walking distance of all central Edmonton attractions. It has all that you would expect from a good hotel , and the service was excellent. Room was comfortable and had everything you need. I had the buffet breakfast which was pretty standard, although better quality bread would have been appreciated. i had room service on one occasion which was good and hot and at $40 with service and delivery was reasonable. On the down side -, good wifi in rooms but at $13 for 24 hours ,the business centre charges for both internet access and for printing, and the shower seems to be locked in the just about warm position, which isn't great when the temperatures are very low outside. Good experience overall though, and I would stay here again

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Connie J, Guest Relations Manager at The Fairmont Hotel Macdonald, responded to this review, November 14, 2012
Dear Valued Guest,

Thank you for taking the time to share with us your recent stay’s experience. We would like to extend our sincere apologies for any inconveniences faced especially with the shower temperatures and breakfast food quality. This has been shared with the departments involved and we are already looking at improvements to correct the shortfalls.

At the same time, we were pleased to see that overall you have enjoyed your stay with us which is a great testimony of our relentless efforts to deliver our renowned luxury services.

We look forward to welcoming you back to the Fairmont Hotel Macdonald in the near future.

Sincerely,



Connie Jakob
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary
Top Contributor
114 reviews 114 reviews
73 hotel reviews
Reviews in 76 cities Reviews in 76 cities
73 helpful votes 73 helpful votes
5 of 5 stars Reviewed October 11, 2012

Above all, the service was incredible. We took advantage of the "I'm on my way" check in by email. We arrived by car at the front entrance and the valet supervisor took our car keys and handed us the room keys! Done. It was impressive. The room was typical for the Mac. Very well maintained, immaculately clean and well appointed. Our one negative comment would be the meal in the Confederation Lounge. The fish and chips entree was atrocious- soggy fish and served cold.

Room Tip: Ask for a river room view.
See more room tips
  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Connie J, Guest Relations Manager at The Fairmont Hotel Macdonald, responded to this review, November 14, 2012
Dear Valued Guest,

Thank you for taking the time to share with us your recent stay’s experience. We were delighted to read your gracious comments about the overall service received during your recent stay. At the same time we have well noted your remarks regarding the quality of our fish & chips dish and this is currently being looked at for further improvements as required.

We look forward to welcoming you back to the Fairmont Hotel Macdonald in the near future.

Sincerely,


Connie Jakob
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Grande Prairie, Canada
Senior Contributor
40 reviews 40 reviews
36 hotel reviews
Reviews in 27 cities Reviews in 27 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed October 2, 2012

Recently stayed at the Fairmont Macdonald and had a fantastic experience. Valet staff was extremely helpful, and check-in staff made sure that I felt comfortable. Rooms were great, and worth the pretty penny they charge :)

If you're looking for an experience stay as opposed to a economical stay, I highly highly recommend the Fairmont brand.

  • Stayed September 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Connie J, Guest Relations Manager at The Fairmont Hotel Macdonald, responded to this review, November 14, 2012
Dear Valued Guest,

Thank you very much for taking the time to share with us your thoughts about how fantastic your recent stay with us was at The Fairmont Hotel Macdonald. Your comments are much appreciated and have been shared with the team.

We look forward to welcoming you back to the Fairmont Hotel Macdonald in the near future.


Sincerely,



Connie Jakob
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about The Fairmont Hotel Macdonald

Address: 10065 100th St, Edmonton, Alberta T5J 0N6, Canada
Location: Canada > Alberta > Edmonton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Edmonton
#2 Luxury Hotel in Edmonton
#4 Family Hotel in Edmonton
#8 Business Hotel in Edmonton
#9 Romantic Hotel in Edmonton
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Fairmont Hotel Macdonald 4*
Official Description (provided by the hotel):
Stately Downtown Hotel located 30 km from international airport. ... more   less 
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Also Known As:
Fairmont Hotel Edmonton
Fairmont Hotel Macdonald
Fairmont Edmonton
Edmonton Fairmont
The Fairmont Hotel Macdonald Edmonton, Alberta

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