As someone who dines out 2-5 times a week at various upscale restaurants in Edmonton, I was looking forward to trying Sabor Divino. The experience was a complete disaster.
We arrived for our reservation and were "greeted" by a haughty woman. She didn't smile, she didn't welcome us--she didn't even offer to take our coats. She was very rude. Our table was not ready, which was fine with us and we sat in the cafe section to enjoy a cocktail before dinner.
The ambience is absolutely lovely, with warm woods and subtle lighting. It has an elegant, unfussy air. There was a piano player, albeit playing on an electronic piano with HUGE speakers surrounding it (unnecessary and obnoxious, breaking up the room and blocking views).
Twenty minutes later, we were still waiting for our cocktail. I ordered two Caipirinhas. They arrived looking suspiciously like rum and soda water and indeed that is all they were. I doublechecked that we had been served the correct cocktails (the restaurant was busy after all) and our waiter checked. Indeed, they were and the bartender was "amazing" so they had to be right.
We ordered a pitcher of the cava sangria. Twenty five minutes later we were served a pithcher of the red wine sangria. I gently corrected our waiter--who was so nervous and flustered I wanted to give him a glass of the sangria--and ten minutes later we received the correct sangria. It was not worth the wait--it was all juice and soda. My date and I laughed it off and ordered a bottle of wine.
The mussels were fine, arriving in fifteen minutes or so. Dinner, however, was a disaster! We waited over an HOUR AND TEN MINUTES for our entree. The food arrived very cold. My lobster pasta was frigid, and the lobster and jumbo prawns hadn't been precut out of the shell. The pasta was so overcooked it was one huge lump and I've had better cream sauce in economy class. My date's tuna was okay, but the vegetables/potatoes were cold.
We were so frustrated by this point--over $50 on watered down improperly mixed drinks, waiting over an hour for our food, horrible service--that we joked about going to the Old Spaghetti Factory next door where we were pretty sure we could get food that would at least be warm and cocktails with actual alcohol in them.
The service was very poor and erratic, but our waiter was very nice and apologetic and informed the manager about all the errors and wait with our meal.
The manager insisted we order dessert, which we did reluctantly. The creme brulee arrived ice cold in the middle and very lumpy--obviously it had been in the fridge all day and they simply crisped the sugar on top.
At this point, all we could do was laugh and leave our distressed, poorly trained waiter a generous tip. And go directly to Cafe Select for a late dinner because we were starving.
This place easily impreses with its seductive ambience, but only those without fine dining experience will be impressed with anything else. I don't mind paying for a delicious meal and cocktails, but I do mind paying $38 for pasta that could've been prepared better at the family restaurant next door.
They have nothing to be haughty about. And someone please give our waiter a xanax!
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