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“OK Airport Location” 4 of 5 stars
Review of Holiday Inn Express & Suites Airport - Calgary

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Holiday Inn Express & Suites Airport - Calgary
2.5 of 5 Hotel   |   45 Hopewell Way NE, Calgary, Alberta T3J 4V7, Canada (Northeast Calgary)   |  
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Ranked #32 of 99 Hotels in Calgary
Urunga, Australia
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
“OK Airport Location”
4 of 5 stars Reviewed October 23, 2012

We stayed one night at the Hotel as our daughters were flying out to Toronto early the next morning. We occupied two rooms. The rooms were excellent - clean, quiet and well furnished. Breakfast was nothing special but adequate and there is plenty of seating in the breakfast room. Road changes meant that the hotel was not as handy to the Airport as we had hoped. You have to take a 20 minute drive right around the airfield to get to departures - the route is poorly lit in parts and it was a difficult drive in the early morning darkness. The shuttle only operates hourly which would have meant an even earlier start, so we chose to self drive. Being in such an isolated location is not all that convenient if you want supplies or want a choice of restaurants to walk to. However there is a Moxies in the Sandman next door and there are a number of establishments within a few blocks.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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139 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
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English first
Edmonton, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed September 26, 2012

My husband and I do a lot of road trips and has stayed for lots of hotels all over Canada and we always choose Holiday Inn. We stayed for only 2 nights and we left our leather jackets and some stuff that was purchased to be shared to our church for the homeless (about 18 pieces of sweaters),all gone! We came out of the hotel and our car was parked by the hotel and found out that our window from the back was smashed. Breakfast as fine, we felt that staff was not as cooperative as we thought they should be when we reported it, they said sorry for what happened but we didn't feel that they really care. I asked if they have a camera outside but the manager can't even explain properly. Kim(the manager) said that in her almost 4 years working there, about 3-4 break-ins happens and they can't do anything about this people. Never again will we ever go back to that branch.

  • Stayed April 2012, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Airport - Calgary, responded to this review, October 17, 2012
Dear EPas_23,

Thank you for your review regarding your recent stay at our hotel. It is regrettable you were not satisfied with the service you received. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing from you and being of further assistance.

Sincerely,

Pam G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bloomfield, Canada
Senior Contributor
34 reviews 34 reviews
11 hotel reviews
Reviews in 17 cities Reviews in 17 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed September 13, 2012

We had the 3 room suite for 2 couples since at $200 a night it was the most reasonable price for a hotel near the airport. It was clean and comfortable but the woodwork and decor is getting a bit battered. It would be nice if they would used something to freshen the air - very much an "old hotel" smell. I guess you get what you pay for and it was only for one night.

Room Tip: As far as I could see onlinethe individual room prices were comparable to other hotls in the area so...
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  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmonton, Canada
Senior Contributor
38 reviews 38 reviews
15 hotel reviews
Reviews in 20 cities Reviews in 20 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed August 24, 2012 via mobile

Very clean comfortable room near the airport. Rooms were quiet even though it looked like there were some sports teams staying there.

The breakfast room had lots of seating as well as a good selection of breakfast choices.

We would defiantly stay here again

  • Stayed July 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aliso Viejo, California
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed July 10, 2012

Hotel came with recommendation from friends but failed to live up to expectations. I accidently left my jacket (brand new & expensive) for no longer than 20 minutes in the lobby of the hotel and it disappeared mysteriously. No one at reception seemed to care or be helpful at all. The hotel has camera surveilance in the lobby and it would have been so easy to check and see what happened to it - I asked them to get back to me but no luck so far, not sure anyone there are following up or care at all.

Later the day I asked the young lady at reception for information about shuttles to airport - she told me there are not such a serveice available. I then booked a Taxi for the next day to take us to the airport, just to learn that the hotel does have airport shuttles running to airport on the airport - for free!

The hotel does not have safes for safekeeping in rooms and give many warnings of leaving valuables around. I tried to lock-up some of our valuables at the front desk's safebox but no one there had any idea how it worked and could not help. Luckily nothing else disappeared from our rooms.

We stayed for 5 nights and our bed linen was not changed out once even though they say it is changed out every three days.

When we arrived home we were over-charged on our bill by more than $ 400 (on a $1,020 invoice quote) - we had to call and fax through our bank statements to get it corrected.

Sorry but can not highly recommend this hotel.

  • Stayed July 2012, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Airport - Calgary, responded to this review, July 25, 2012
Dear TrippieA,

Thank you for your review regarding our property. It is regrettable you were not satisfied with the service you received. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing from you and being of further assistance.

Sincerely,

Pam G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edmonton, Canada
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed July 5, 2012

We accidently booked the wrong date and called to rectify the situation and Kim the Front Desk manager was so mean and not understanding at all. This hotel lacks professionalism!

  • Stayed July 2012, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Red Deer, Alberta
Top Contributor
89 reviews 89 reviews
43 hotel reviews
Reviews in 52 cities Reviews in 52 cities
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed May 30, 2012

We stayed with 2 teenagers and had a suite. Very nice large room with comfortable beds. The sofa bed was in a separate room. Also had a fridge and microwave. Breakfast was good with the standard fare - continental items plus a few hot choices. We used the pool and hot tub and the kids enjoyed the slide. One suggestion - do NOT get a room close to the elevator as I was awake a good part of the night hearing people talking in the hallway. Other than that, it was a good stay.

  • Stayed May 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express & Suites Airport - Calgary

Address: 45 Hopewell Way NE, Calgary, Alberta T3J 4V7, Canada
Phone Number:
Location: Canada > Alberta > Calgary > Northeast Calgary
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#22 Family Hotel in Calgary
#35 Business Hotel in Calgary
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express & Suites Airport - Calgary 2.5*
Number of rooms: 101
Official Description (provided by the hotel):
Experience Holiday Inn Express Airport Calgary’s outstanding guest service and expect a great rest in one of our 101 elegant and spacious guest rooms. Located south of Calgary International Airport (YYC). Hotel amenities include free airport shuttle, free wired and wireless high-speed internet access, business centre, pool and waterslide, fitness centre and guest laundry. Each guest room includes at least one 32” LCD TV, large work desk with ergonomic chair, mini-fridge, microwave, coffee maker and voice-mail. Our complimentary Express Start Hot Breakfast Bar is served every morning in our Great Room – start your morning off right with the world’s best tasting cinnamon roll.Jetting out on a vacation ? - leave your vehicle here unattended for just $7/day for a maximum 7 days. The Holiday Inn Express Airport Calgary would love to be the host of your next corporate or leisure meeting. We have a variety of meeting rooms to accommodate between 10 to 100 people. Family suites and jacuzzi suites available for the perfect weekend getaway. ... more   less 
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Also Known As:
Holiday Inn Express & Suites Airport - Calgary Hotel Calgary
Holiday Inn Express And Suites Airport - Calgary
Holiday Inn Express Calgary
Calgary Holiday Inn
Holiday Inn Calgary

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