We booked for a hockey tourney as a group to receive the group rate. However, apparently when you receive a group rate, group rules apply like a 72 HOUR cancellation policy!! We were unaware of this rule and tried to cancel 1 night. After putting up quite a stink, our family was able to cancel the room. The manager was rude and swore over the phone.
One of the parents of the team was hospitalized for food poisoning after eating breakfast at the hotel (free breakfast = free trip to the hospital I guess). Several children were not feeling well from our team and other teams that were also staying at this hotel.
Rooms were clean and comfortable. Will never stay or recommend this hotel to anyone.
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- Also Known As:
- Casino Calgary
- Deerfoot Hotel Calgary