This place is a joke! There is no "luxury" here. My daughter-in-law and myself where given certificates for spa packages, that cost just over $400.00 each. They were purchased several months apart and when my daughter-in-law called to book the appointments she was told that it was under new management but they would honour both certificates, no problem. One was purchased under the previous owner, who still works there. She booked us in for a Friday afternoon, we were both booked for the same time and arrived on time. When we arrived, it was in the basement of the building, old dated furniture, not that clean and NO other customers, that tells a lot on its own as most 'spas' are booked weeks in advance, especially for packages for two.
The fellow on reception was totally unprofessional, no appointment was booked, no one was working, he offered to call in an employee who didn't live too far. We told him it was unacceptable and unprofessional. We purchased and booked in good faith, my son took the day off to babysit their 3 children, I took the day off and now we would have sit and wait for one employee to arrive and one of us would be sitting around waiting for the other person, this is not what was booked.
We requested an refund, again a joke, after an hour and a half of discussion we were told to wait while he called the owner, again we went through the same conversation with the owner, to little avail after this upsetting and emotional discussion and threats to call the BBB and other authorities the owner had her receptionist write a cheque for almost the cost of one certificate. The cheque has not cleared the bank as of yet and we are still out the cost of one spa package.
So, buyer beware, this is not a "spa" at best it is just a massage place with dated furniture and I would ask to see the massage therapist license before booking we didn't.
I have forwarded my complaint to the Better Business Bureau and plan on writing reviews on a few sites in hopes to save others from a similar experience.
Not sure where they got the picture that is posted, its not from there.
Bottom line, no luxury, unprofessional, no customer service
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