we booked to stay here for one night, based on the reviews it sounded like a good place to stay near the airport. Check in was good, the room ok, it was only when we asked for help on how to get transport to the downtown area that it all went wrong. The hotel is located in an area of factories - an industrial estate, unless you have a car you cannot leave, there are no footpaths and no public transport nearby. The hotel does not offer a shuttle or car service to the downtown area. We took a cab to the CTrain station to go in, and on the advice of the receptionist did the same to come back, we called the hotel as advised to ask them to get a cab to pick us up, a very unhelpful receptionist called Mandy refused to call the cab, it was 35 degrees and we are stranded at the station, I even call the hotel manager called Caitlin who says she doesn't know what to do and can't help us. When we get back to the hotel the manager stands and argues with us in reception, shouts at us and allows Mandy the other receptionist to also join the arguement. A very unpleasant experience only resolved when we call the general manager who apologises and deals with the reception staff, removing Mandy from reception. I will never stay in this hotel again, I won't stay in a Marriott Courtyard Hotel again either.
- Official Description (provided by the hotel):
- The Courtyard Calgary Airport provides greater flexibility and choices for guests. At the center of it all is The Bistro, the destination for a great breakfast, or drinks and dinner during the evening. Guests will also enjoy inviting, flexible spaces where they can work or relax and free Wi-Fi. ... more less
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