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“Frontdesk Employee Rude” 3 of 5 stars
Review of Super 8 Motel - Calgary / Shawnessy

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Super 8 Motel - Calgary / Shawnessy
2.0 of 5 Motel   |   60 Shawville Rd, Calgary, Alberta T2Y 3S6, Canada (Southwest Calgary)   |  
Hotel amenities
Ranked #62 of 98 Hotels in Calgary
GreenLeadersBronze level
Pasadena
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Frontdesk Employee Rude”
3 of 5 stars Reviewed June 14, 2013

We had been driving for over 15 hours exhausted and happy to see a Super 8 motel, however the front desk personnel was rude with us. He quoted us a price and when my husband showed his AAA card for a discount the employee stated, "This is the final price, take it or leave it". My experience in Canada was wonderful until we arrived at this Super 8 motel. Was his attitude really about the discount or the fact that we were foreigners, because all others as long as they were Canadian were treated with respect. The hotel elevators sounded and felt like they were in need of repair, the room smelled wet and the lights flickered all over the hotel. The room was clean and breakfast was acceptable. I will not be staying at this hotel in the future.

  • Stayed June 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Monica S, General Manager at Super 8 Motel - Calgary / Shawnessy, responded to this review, June 17, 2013
Thank you for taking time out of your busy day to express your feelings regarding your recent stay. We were unaware of any issues during your stay and I would be happy for you to call the property direclty.

I have researched some of your comments, our elevators are top of the line, well maintained and we have not had issues regarding our elevators. All our lights are working both inside and outside of the building, and have had no complaints regarding flickering.

Again, thank you for your concerns and I will be following up with all staff members to ensure that they give the best customer service avaliable.
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184 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • French first
  • Any
English first
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed May 13, 2013 via mobile

Stayed for the first week of two without incident. The staff was very pleasant and we were very pleased in particular with the room cleaning staff. Then we found out that we were erroneously charged a "no show" fee for not arriving a day earlier than planned. At first the manager refused to speak with me to discuss the issue but then she appeared and was very hostile and argumentative, would not answer general questions such as "who us the person who you say called and changed the arrival date of the booking?". All she would say was that the charge would not be reversed. My daughter was so traumatized that she was afraid to return to the hotel. I feel sorry for the staff.

  • Stayed May 2013
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Monica S, General Manager at Super 8 Motel - Calgary / Shawnessy, responded to this review, May 16, 2013
Thank you for providing us your feedback. We are truly sorry that there was a mix up and we are looking forward to resolving this as quickly as possible

We welcome the opportunity to correct any legitimate errors. Please contact and fax in a copy of your credit card information so that we can research it further. Unfortunately, at this time, we are unable to find any mistakes and we are fearful that you have the wrong property. Thank you
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Grande Prairie, Canada
Senior Contributor
28 reviews 28 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed April 27, 2013

This is a nice place for a short stay in south Calgary. The hotel is a standard Super 8 with pool and hot tub. There is a breakfast room with free hot breakfast (usual warmers with egg and meat). The place was clean, staff friendly, and reasonably priced. Calgary hotels seem to be 25% more than many similar places so these hotels offer an option.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Monica S, General Manager at Super 8 Motel - Calgary / Shawnessy, responded to this review, April 28, 2013
Thank you for taking time out to express your feelings about your recent stay. On behalf of the staff , we are SUPER excited that you had such a great stay. The team prides themselves on giving great customer service and making ever effort to ensure all guests have a memorable stay.

We are looking forward to seeing you again !!
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Medicine Hat, Canada
Senior Contributor
42 reviews 42 reviews
14 hotel reviews
Reviews in 8 cities Reviews in 8 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed March 25, 2013

Stayed at this Super 8 for one week during training in DeWinton. Located at the southern end of Macleod Trail, I was only 10 minuites from my destination. The Hotel was easy to access and find, although the entrance was kind of tricky as the hotel is set back behind a strip mall. It is located right beside a WalMart, and in the vicinity of many other stores and restaraunts. The hotel is aged slightly, with the odd deficiency in the walls, etc. The television and remote needed a rocket scientist to figure it out. The continental breakfast was quite varied, and the food was good. The bed was pretty comfortable, and was equipped with no less than 6 pillows, all different in thickness. As mentioned, a bit dated, but clean. I would stay here again, and recommend it for those who appreciate the basics, clean and accomodating.

Room Tip: second and third floor quieter than pool/lobby/breakfast room main floor. less traffic.
See more room tips
  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITSED, Manager at Super 8 Motel - Calgary / Shawnessy, responded to this review, April 4, 2013
We truly do appreciate you taking the time to share with us your experience at Super 8 Shawnessy. We acknowledge certain shortcomings as you identified and are conitnually upgrading our hotel to meet our guests' expectations. We look forward to having you stay with us during your next Calgary visit.
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Toronto, Canada
Senior Contributor
28 reviews 28 reviews
15 hotel reviews
Reviews in 20 cities Reviews in 20 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed February 5, 2013

This freshly renovated property was exceeding super 8 standards and the front desk staff was pleasantly accomodating. This one is close to all the majot amenties as well as Spruce Meadows which was conveniently closeby. Highly Recommended.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITSED, General Manager at Super 8 Motel - Calgary / Shawnessy, responded to this review, February 18, 2013
Management and staff are truly grateful for you very positive feedback. Comments such as that you provided for your stay at Super 8 Shawnessy inspire our staff to continue to provide above average service. We look forward to your next Calgary visit which will allow us the privilege of serving you again.
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Fernie, Canada
Contributor
15 reviews 15 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 29, 2013

I'm not a big fan of budget chains, but I was pleasantly surprised by the Super 8 at Shawnessey in Calgary. Stayed 3 nights on a business trip for an event at Spruce Meadows. Great location if you're there for Spruce Meadows or shopping - tons of stores nearby. C-train is just 3 blocks away with free parking and a 30 minute train every 10 minutes to downtown.

Really friendly & helpful staff (front desk, houskeepers and breakfast staff) and a very warm welcome from Eddie on arrival. Pleasant lobby area and great pool and hot tub with water slide.

Really loved my free upgrade to a suite with giant king bed and separate sitting room. Room & public areas were spotlessly clean (I've worked in many hotels so I know where to look) and well stocked. Very comfy bed, great shower, plenty of lighting. Fridge and microwave in room were very useful. Free wifi was great.

Found the TVs a bit tricky - they take ages to start up and there's no instructions so it's hard to tell if you've even turned it on for a while. Nice new decor and furnishings, the shiny rounded walls are a bit dated, although freshly painted. Possibly overpriced at the rack rates but great if you can get a deal. Very surprised to find the front desk doesn't have a corkscrew! This was one of the most common requests I used to get when I worked in a Motel.

Enjoyed the complimentary breakfast one morning- large selection including hot items, pastries, fruit, cereal, bagels, toast and a selection of drinks. The other two mornings went to Second Cup across the street because I love their coffee and don't have one at home. Had dinner at the Plow on the other side of Macleod Trail one night- also recommended for good pub food and international beers.

Room Tip: Ask for a room away from the elevators.
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  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITSED, General Manager at Super 8 Motel - Calgary / Shawnessy, responded to this review, February 7, 2013
Your comments regarding your stay at Super 8 Shawnessy are sincerely appreciated. Your review was shared with all the staff and they are grateful that the customer service they provide is appreciated by you, our guest. We look forward to having you stay with us again and allow us to provide you with a similar experience.
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Devon, Alberta
Top Contributor
50 reviews 50 reviews
28 hotel reviews
Reviews in 22 cities Reviews in 22 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed January 5, 2013

We made an overnight trip and had to bring our 3 dogs along to Calgary with it. This place was very accommodating for us and we really enjoyed it. Room was a little in "used" condition but being in a pet room, kind of expected. Still clean and quiet though. Right by EVERYTHING you need shopping and restaurant wise. Even got some good useful coupons for the stores in the area with our check in. Price was decent too. Free breakfast was just ok, but it's free and there's tons of options in the area if you want something bigger and better.

Would certainly stay again, with or without our dogs :)

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITSED, General Manager at Super 8 Motel - Calgary / Shawnessy, responded to this review, January 11, 2013
We appreciate you taking the time to provide your comments on your recent stay at Super 8 Calgary Shawnessy.
Your feedback is extremely important to management and staff and we look forward to providing you similar service on your next visit to Calgary, with or without the dogs.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Super 8 Motel - Calgary / Shawnessy

Address: 60 Shawville Rd, Calgary, Alberta T2Y 3S6, Canada
Location: Canada > Alberta > Calgary > Southwest Calgary
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Calgary
Price Range (Based on Average Rates): $
Hotel Class:2 star — Super 8 Motel - Calgary / Shawnessy 2*
Number of rooms: 85
Official Description (provided by the hotel):
The Super 8 Motel - Shawnessy has an exceptional reputation of excellent service and comfortable, and clean rooms, which has earned us the prestigious "Pride of Super8" award. Conveniently located on Macleod Trail in Alberta's largest and most active city, Calgary Shawnessy Super 8 Motel has many things to offer both families and the business traveler. We are close to MacLeod Trail South and Spruce Meadows. For shoppers and those seeking entertainment in the South West section of Calgary, we're in the midst of everything! ... more   less 
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Also Known As:
Super 8 Motel - Calgary / Shawnessy Hotel Calgary
Super 8 Calgary
Super Eight Calgary
Calgary Super 8
Calgary Super Eight

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