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Hilton Garden Inn Calgary Airport: Traveler Reviews

3.0 of 5
2335 Pegasus Rd NE, Calgary, Alberta T2E 8C3, Canada (Northeast Calgary)
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Hilton Garden Inn Calgary Airport
Ranked #14 of 95 hotels in Calgary
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188 reviews from our community

    Trip type
Traveler rating
    98
    70
    14
    3
    3
Date Rating
Alberta Canada
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
“Wonderful Calgary”
5 of 5 stars Reviewed October 19, 2012

Service second to none, beautiful clean rooms and free shuttle to and from the airport. This hotel also offers parking packages so you can leave your car while you fly off on holiday. The site is also located close to numerous wonderful restaurants like "the Cactus Club". A great overnight we or destination stop.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Beth D about Hilton Garden Inn Calgary Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Georgetown, Canada
Top Contributor
64 reviews 64 reviews
40 hotel reviews
Reviews in 29 cities Reviews in 29 cities
28 helpful votes 28 helpful votes
“Nice place. exactly what I expected”
3 of 5 stars Reviewed October 17, 2012

seems to have some renovations going on, but the place was very clean and very little evidence of it.

the restaurant still is a bit slow and a strange menu/buffet combo.

we had sandwiches and salad for lunch and they were very good.

the room was very clean and quiet.

will definitely stay again

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
See 6 more reviews by Churchill_Fortunato for Calgary
Ask Churchill_Fortunato about Hilton Garden Inn Calgary Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer R, Manager at Hilton Garden Inn Calgary Airport, responded to this review
October 19, 2012
Thank you for taking a moment to share your recent experience with us. I am happy to hear that you enjoyed your stay and I have shared your comments on your dining experience with our food and beverage team. We look forward to welcoming you back to our hotel the next time you are in the area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milford,Pa
Top Contributor
116 reviews 116 reviews
26 hotel reviews
Reviews in 61 cities Reviews in 61 cities
90 helpful votes 90 helpful votes
“Beginning and Ending of Trip”
5 of 5 stars Reviewed October 14, 2012

We stayed here the first night and the last night of our trip to the Canadian Rockies. The rooms were clean and comfortable and the staff were friendly and helpful. When I was checking out I wanted to pay for bottled water for our trip but they gave it to me free. The shuttle for the airport was convenient and runs every half an hour to the airport. The food was okay.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Milford_PaMooseman about Hilton Garden Inn Calgary Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer R, Manager at Hilton Garden Inn Calgary Airport, responded to this review
November 1, 2012
Thank you for taking the time and filling out a review from your recent stay with us. We are happy that you enjoyed your stay, our staff and our shuttle services. We hope that we will see you again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle Washington
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
35 helpful votes 35 helpful votes
“Nice room, okay staff, horrible food”
3 of 5 stars Reviewed October 9, 2012

Given that I waited almost three months to write this review, but still remember the horrible food in the dining room and okay staff, should speak volumes.

On a positive note, the room was very clean and kept up. The "air" bed was an interesting touch, though I did not really notice any difference between it and sleeping on a regular mattress. Also, the fitness room, though small, was clean.

On the negative side, the food in the dining room was absolutely horrible. I ordered the $25 special, which got me a main entrée, drink and dessert. The entrée, which was pork, was tougher than a baseball glove and the apple dessert seemed "old." There was only wait person, so the service was slow, despite having what appeared to be a manager just standing around watching. Another issue occurred when I asked a staff member where I could buy some ibuprofen and he directed me to drive 15 KM to drug store. I then discovered that they sold extra strength Tylenol only about five feet away from the front desk. Finally, though this might be user error on my behalf, the room just would not cool down at night. I felt like I was sleeping in a sauna...

Overall, this was among the worst Hiltons I have stayed at in years. So bad, that I elected to stay at a Comfort Inn for my next two trips to Calgary, despite being a Hilton Honor member.

As usual, I do reserve the right to say that maybe I just stayed there during a bad time, but given it was not busy, I did elect not to return.

Room Tip: The elevator is a bit slow, so find a room closer to the lower floors.
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  • Stayed July 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
Ask NWCN about Hilton Garden Inn Calgary Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer R, Manager at Hilton Garden Inn Calgary Airport, responded to this review
October 12, 2012
Thank You for the review of your recent experience at our hotel and restaurant. I understand that you were disappointed with the level of service you received and your entrée. I have shown your comments to our Kitchen team so that they are aware of the meal that you were served. I would also like to apologize that one of our team members sent you to a drug store when we had Tylenol for sale here. I have made all staff aware of what we have available for sale in our Pavilion Pantry.
I hope that the next time you are in area you will come back to see the changes we have made. Thank you once again for your comments.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stratford-upon-Avon, United Kingdom
Senior Contributor
23 reviews 23 reviews
14 hotel reviews
Reviews in 18 cities Reviews in 18 cities
17 helpful votes 17 helpful votes
“Excellent stay. The pillows were best ever!”
5 of 5 stars Reviewed October 1, 2012

Booked this hotel online for our first night in Calgary before heading for Banff. We got a good deal and was cheaper than many budget motels. Easy to find from the airport (we did it in the dark without a satnav).
The reception staff were very friendly and helpful. The room was large and well equipped with a fridge and microwave. Very quiet even though it was close to the airport. The large bed was very comfortable and the pillows were the best we ever had at a hotel (almost felt like taking them away with us!).
The breakfast was extra but was well worth it.
We would certainly stay here again if we came back to Calgary.

Room Tip: Look for ways of getting a discount (usually have to accept a no cancellation package)
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  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Les41 about Hilton Garden Inn Calgary Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Calgary Airport

Also Known As:
Hilton Garden Inn Calgary Airport Hotel
Hilton Garden Inn Calgary Airport Hotel Calgary
Hilton Garden Inn Calgary
Calgary Hilton Garden Inn
Hilton Calgary
Calgary Airport Hilton Garden Inn
Calgary Hilton
Address: 2335 Pegasus Rd NE, Calgary, Alberta T2E 8C3, Canada
Phone Number:
Region: Canada > Alberta > Calgary > Northeast Calgary
Amenities:
Business Center Fitness Center Free High-Speed Internet Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#7 Family Hotels in Calgary
Price Range: $$
Hotel Class:3 star (3*)
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