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“Palliser provides great service for business travellers!” 5 of 5 stars
Review of The Fairmont Palliser

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The Fairmont Palliser
4.0 of 5 Hotel   |   133 9th Avenue Southwest, Calgary, Alberta T2P 2M3, Canada   |  
Hotel amenities
Ranked #19 of 100 Hotels in Calgary
Certificate of Excellence 2014
Ottawa, Canada
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
“Palliser provides great service for business travellers!”
5 of 5 stars Reviewed November 20, 2012

Staff are great. Rooms very comfortable. Main resteraunt has exceptional food but pricey. Would like to see the gym area expanded. Can get quite busy. Very central to Calgary business, shopping and eating. Make sure to reserve well in advance because this place is busy.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheFairmontPalliser, Director of Operations at The Fairmont Palliser, responded to this review, November 22, 2012
We are so pleased that you enjoyed your recent stay at The Fairmont Palliser. We sincerely appreciate your wonderful, detailed feedback. We look forward to welcoming you back on your next visit to Calgary and thank you again for taking the time to post a review on TripAdvisor.

Best Regards,

Jon Mathews
Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,120 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (237)
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English first
Worcester, MA
Senior Contributor
25 reviews 25 reviews
22 hotel reviews
Reviews in 19 cities Reviews in 19 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed November 19, 2012

I love Fairmont Hotels across Canada. They were all built in the early 1900's and have a lot of charm. The lobbies are spacious, beautiful, classy. The service is always elegant, the rooms are absolutely charming.
I stayed at the Palliser for five nights. The hotel is well located, right by shops and great restaurants. My room was nice, painted in grey with a very tall window. My bed was very comfy, and the room was very clean. I had free internet being a club member, and the room came with a coffee maker, a kettle and a mini bar.
The bathroom, however, was in need of renovation. It looked old. Some tiles were cracked, the paint was peeling off a bit, I was surprised by the lack of care.
The service was wonderful, and the spa divine. It is a wonderful place to stay, even if it is starting to show age spots.

Room Tip: The 4th floor has been recently renovated.
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  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheFairmontPalliser, Director of Operations at The Fairmont Palliser, responded to this review, November 21, 2012
Thank you for taking the time to post a review on TripAdvisor. We are so pleased to hear that you enjoyed our historic property. We have completed an extensive renovation project that included five floors of guest rooms and a new Fairmont Gold Lounge on our Penthouse Level. We look forward to the opportunity of having a fully-renovated guest room product soon. We appreciate your wonderful feedback on our employee’s guest service and of RnR Wellness Spa. Thank you again for your comments. We look forward to your return.

Best Regards,

Jon Mathews
Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Crowsnest Pass, Canada
Senior Contributor
33 reviews 33 reviews
31 hotel reviews
Reviews in 28 cities Reviews in 28 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed November 17, 2012

Charming & historical, The Palliser is a Calgary landmark and the stately hotel is enduring. Typically rooms are beautiful, staff exceptional and the state of rooms are beyond excellent. Our patronage of this hotel goes back decades and generally the grand hotel has been a fond and favorite place to stay for social or business travel. Yet, things change - our latest visit was somewhat disappointing, We stayed in a junior sutie that is need of renovation - a quick walk-through suggested all was well but on closer inspecition we noticed rust marks in the tub and sink, the tub drain metal-ring slides off during use and may pose a risk, the sink becomes clogged, bathroom plaster is discoloured. However, we and our guests enjoyed a lovely breakfast and dinner at The Rimrock and our waiter was wonderful. However, one hostess seemed impatient when our young grandchild tried to open locked doors just minutes before the opening time. Also out-of-sorts was the state of the restaurant restroom. Not what we have come to expect of a Fairmont. Also when making reservations under the senior`s rate, it is best to mention whether or not a room designed for handicap use is indicated.

Room Tip: Request a renovated room
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  • Stayed November 2012, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheFairmontPalliser, General Manager at The Fairmont Palliser, responded to this review, November 23, 2012
Thank you kindly for your feedback. We regret to learn that your experience did not far exceed your expectations and we apologize for any inconvenience that these issues may have caused you. We take your comments very seriously and appreciate you taking the time to publish a review. We are pleased that you enjoyed your recent experience at The Rimrock Restaurant and we thank you for your thoughtful recommendations. We look forward to the opportunity of welcoming you back, in hopes of restoring your confidence in our hotel.

Sincerely,

Dan McGowan
General Manager
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Canada
Senior Contributor
31 reviews 31 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed November 15, 2012

Such a beautiful hotel right next to the Calgary Tower. The lobby was decked out in Christmas trees and decorations and the room was great (including a huge cushy bed). When we ordered room service it arrived promptly and the other hotel staff were very friendly. It's also close to Stephen Avenue and Fashion Central which are both trendy parts of town. It really is a great experience except for one thing. The hotel does back onto the rail road tracks (not public transit which is close but the other kind) and this does cause a little bit of noise however I didn't find it too bad.

Room Tip: Ask if you can have one that doesn't back onto the rail road tracks.
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheFairmontPalliser, Director of Operations at The Fairmont Palliser, responded to this review, November 23, 2012
We sincerely appreciate you taking the time to post a review of your recent visit to The Fairmont Palliser. We are delighted to hear that you had the opportunity to enjoy our 24-Hour In-Room Dining service and that you found our staff to be very friendly. We are also happy to hear you were able to take advantage of our property’s central, downtown location. We thank you for your feedback and look forward to welcoming you back to our hotel in the future.

Best Regards,

Jon Mathews
Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alberta
Top Contributor
139 reviews 139 reviews
17 hotel reviews
Reviews in 29 cities Reviews in 29 cities
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed November 6, 2012

I was in Calgary for an annual conference and the Fairmont was the ‘preferred’ hotel for the event. This was my second time staying at this hotel, the first was last year. Over all, the hotel is beautiful, elegant, and is a historical gem.

The room rates are outrageous and I’d say the quality of the rooms and service is comparable to many other hotels.

I was extremely dissatisfied with the room we received this time. The first thing we noticed was the supposedly a ‘non-smoking’ room smelt like an ashtray – it was disgusting. Not long after getting in the room we take our shoes off and realize the carpet was covered in wet spots… We hoped that they must have just cleaned the carpets as our first thought was someone brought a pet...

  • Stayed October 2012, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheFairmontPalliser, General Manager at The Fairmont Palliser, responded to this review, November 22, 2012
Thank you for taking the time to provide us with your feedback. We regret to learn of your unsatisfactory stay and are very sorry that your visit did not exceed your expectations. We are disappointed to learn of your unacceptable experiences and can assure you that this is not our standard. We sincerely apologize for any inconvenience that these concerns may have caused, and look forward to the opportunity of welcoming you back in hopes of restoring your confidence in us.

Thank you,

Dan McGowan
General Manager
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Toronto, Canada
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 5, 2012

The Palliser anticipates business traveller's needs. I recommend upgrading to stay on the President's Gold floor. Typically higher priced hotel room than regular floors however the cost balances out with complimentary breakfast and cocktail hour and the fantastic atmosphere of the floor. The Palliser is a gem in the city and a pleasure to stay in.

Room Tip: Pay the extra to stay on the President's Gold floor it is well worth it.
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  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheFairmontPalliser, General Manager at The Fairmont Palliser, responded to this review, November 6, 2012
We sincerely appreciate your wonderful feedback and thank you for taking the time to post a review on TripAdvisor. We are delighted to learn that you so thoroughly enjoyed our Fairmont Gold Floor and Lounge. We are also pleased that you had the opportunity to experience our enhanced Fairmont Gold amenities and services as well. We look forward to welcoming you back again on your next business trip to Calgary.

Best Regards,

Dan McGowan
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney
Top Contributor
78 reviews 78 reviews
42 hotel reviews
Reviews in 46 cities Reviews in 46 cities
81 helpful votes 81 helpful votes
3 of 5 stars Reviewed November 4, 2012

Fairmont Palliser lives up to the usual high Fairmont standard, beautiful lobby, beautiful rooms, and fantastic customer service. If you like the 'ye old english' look then this is right hotel for you, i'm personally not a fan but i can't deny it the rooms are nicely decorated and furnished. However...the bathroom is very small (no room for toiletries), the beds are so soft it's uncomfortable and the rooms are heated way too much for a good night's sleep. Not sure if i didn't know how to work it but the air conditioning didn't work in the room and i spent all night sweating.
Location is great, right next to the Calgary Tower and close to Stephens walk.
Overall, if you have money to splurge then Fairmont Palliser is great but there's better value hotels in Calgary.

Room Tip: a lot of the rooms look directly onto the train tracks...
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  • Stayed October 2012, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheFairmontPalliser, Director of Operations at The Fairmont Palliser, responded to this review, November 5, 2012
We sincerely appreciate your kind and considerate review. We are so pleased to hear that you had such a delightful visit to The Fairmont Palliser and that you enjoyed our colleagues and the property’s city-centre location. We also thank you for your gift of feedback and have communicated your comments with the appropriate departments. Thank you for taking the time to post your feedback on TripAdvisor. We look forward to welcoming you back again in the near future.

Kind Regards,

Jon Mathews
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Fairmont Palliser

Address: 133 9th Avenue Southwest, Calgary, Alberta T2P 2M3, Canada
Location: Canada > Alberta > Calgary
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Calgary
#6 Luxury Hotel in Calgary
#9 Romantic Hotel in Calgary
#10 Business Hotel in Calgary
#18 Family Hotel in Calgary
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Fairmont Palliser 4*
Number of rooms: 407
Official Description (provided by the hotel):
Since 1914, The Fairmont Palliser has been the city's premier address, the cornerstone of Calgary's hospitality industry and a landmark building that is rich in history and architecture. Set in the heart of the city, The Fairmont Palliser is a historical landmark offering distinctive accommodation in elegant surroundings. Recent renovations include five floors of guest rooms and the expansion of Fairmont Gold. A brand new Fairmont Gold Lounge, Concierge and Check-in area can be found on the Penthouse Level. ... more   less 
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Also Known As:
The Fairmont Palliser Hotel Calgary
Fairmont Hotel Calgary
Fairmont Hotel Palliser
Fairmont Calgary
Calgary Fairmont

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