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“Excellent Customer Service and Pet friendly hotel” 5 of 5 stars
Review of Calgary Marriott Downtown Hotel

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Calgary Marriott Downtown Hotel
3.5 of 5 Hotel   |   110 9th Ave SE, Calgary, Alberta T2G 5A6, Canada   |  
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Ranked #29 of 102 Hotels in Calgary
Chantilly, Virginia
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
“Excellent Customer Service and Pet friendly hotel”
5 of 5 stars Reviewed 3 days ago NEW

By far the best Marriott I have stayed. Pet friendly with no additional cost. Excellent location. Awesome customers service. I was chatting with the front desk lady/manager, and after she found out we are from California, she offered us the humidifier for the room. She understands we might not used to the weather. Calgary was extremely dry, and that humidifier made my sleep a lot better. The hotel is recently remodel, I love it, sliding bath room door save so much space, very modern and clean. One of our room had some sewage issue, we called the front desk and someone deliver the key to another room in 10 mins, and same level with my family. One of the staff even had all the feather free bedding ready to change the whole room for us. The valet parking is hassle free and nice, definitely worth the cost. If I will ever go back to Calgary, that's definitely a place for me to stay again.

  • Stayed May 2015, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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6 reviews from our community

Traveler rating
    4
    2
    0
    0
    0
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3
Couples
0
Solo
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3
Rating summary
  • Location
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
  • English first
  • Any
English first
Canmore, AB
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I was thoroughly impressed with the newly reno'd Marriott Calgary - downtown. We got a great deal for a Saturday night stay, and they treated us ANDour 2 dogs like guests (instead of like a pain, or like criminals, which some hotels do, even when they say they are pet-friendly). No extra charge for dogs either - perfection. The lobby, hallways and guest rooms were well appointed, modern, and it was quite quiet, even though we were right across from the elevators, which can be notoriously noisy in a hotel. The front desk and bell/valet staff were all some of the friendliest I've encountered in Calgary. And finally the restaurant in the lobby (ONE18 Empire) was unexpectedly delicious. Service was a bit spotty, but food and drinks were top-notch. Thoroughly enjoyed the experience.

Stayed May 2015, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, Alberta
Senior Contributor
31 reviews 31 reviews
19 hotel reviews
Reviews in 18 cities Reviews in 18 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed one night here for work, and the hotel Is lovely. I had a newly renovated room which was quiet and had a lovely view of downtown Calgary. The hotel itself is situated within downtown, which is perfect if you are there for business, or would like to see some of the sites of Calgary (Calgary Tower, Glenbow Museum, etc.)

The beds are comfortable, and the room was quite large.

My only complaint was that the staff seemed to be hit-or-miss. Either they were amazingly friendly and helpful, or they were confused and borderline rude. However, I would like to say that the majority of the staff were lovely.

In any case, I would definitely stay here again.

  • Stayed April 2015, traveled on business
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Top Contributor
61 reviews 61 reviews
34 hotel reviews
Reviews in 23 cities Reviews in 23 cities
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed 1 week ago

They remodeled the downtown Marriott. As always very friendly staff. Breakfast is great in the lobby bar. Solid omelette with some FANTASTIC home made siracha.

WIFI is fast which is always appreciated.

  • Stayed May 2015, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We stayed at the Marriott between 02-05 April 2015, the staff treated us very well and made us feel at home upon arrival. The hotel moved us to a bigger room that could accomodate seperate beds for the children due to ongoing renovations. The quality of service during the stay was excellent throughout. Our special thanks to Adrianna (reception), Thom and Liz (restaurant) for making this stay feel extra special during the Easter holidays. This was by far our best stay in any hotel with the family.

Room Tip: Ask for a room with a mountain view
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  • Stayed April 2015, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed in this hotel for almost 2 months.
The rooms are spacious, clean and cozy. Daily cleaning service does a great job.
Breakfast has lots of traditional canadian breakfast plus other items.
For the dinner there was no much options and the food wasn't that good - i'm not saying it was bad!
Location is fair because it's located very close to many other very good restaurants but there is no plus 15 (net of tunnels that interconects the city) available inside the hotel.
Staff was very friendly.

Room Tip: If you like city view, I recomend you choose a north sided room. If you rather stay with a view of t...
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  • Stayed October 2014, traveled on business
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Calgary Marriott Downtown Hotel

Address: 110 9th Ave SE, Calgary, Alberta T2G 5A6, Canada
Location: Canada > Alberta > Calgary
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#22 Family Hotel in Calgary
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Calgary Marriott Downtown Hotel 3.5*
Number of rooms: 388
Official Description (provided by the hotel):
The Calgary Marriott Downtown Hotel features the city's largest guestrooms and offers an indoor pool, whirlpool, and outdoor patio areas in downtown Calgary. Our restaurant ONE18 EMPIRE is a whiskey inspired bar and restaurant with a strong focus on shareable, locally inspired cuisine, masterfully paired with select onsite reserve. ONE18 EMPIRE fosters a communal atmosphere for its guests through an array of chef-created dishes designed for sampling and sharing in a unique and spirited local setting. Starbucks Coffee is also available at the Calgary Marriott. ... more   less 
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Also Known As:
Marriott Calgary
Calgary Marriott

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