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“Another pleasant stay at the Marriott” 4 of 5 stars
Review of Calgary Marriott Downtown Hotel

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Calgary Marriott Downtown Hotel
3.5 of 5 Hotel   |   110 9th Ave SE, Calgary, Alberta T2G 5A6, Canada   |  
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Pet Stay Free
Ranked #45 of 100 Hotels in Calgary
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“Another pleasant stay at the Marriott”
4 of 5 stars Reviewed November 27, 2013

Thoroughly enjoyed my two night stay on a business trip this week. Check in was fast and easy. They had me down for a room with 2 beds and switched me to a room with one King bed no problem when I asked.
Room was spacious and well laid out. Wireless was nice and strong every where including my room. Hotel was conveniently located and just down the way from a great Winner's store that I managed to spot from my room.staff was happy and very courteous. Will definitely stay here again.

Stayed November 2013, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jjclo365, General Manager at Calgary Marriott Downtown Hotel, responded to this review, December 13, 2013
Dear Sandy S,

Thank you for taking the time to review our hotel.

Happy to know that your overall experience with us was satisfying. Thanks for choosing the Calgary Marriott Downtown Hotel as your choice hotel while in Calgary. We look forward to your return.

We hope to host you brilliantly again.

Warm regards,

Joseph Clohessy
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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566 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (91)
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English first
Edmonton, Canada
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 25, 2013

I stayed for 2 days for business trip, I arrived at 8am and ask the reception if they could keep my luggage until check in time, but to my surprise they gave me my room right away, they are very accommodating, nice staff, clean.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jjclo365, General Manager at Calgary Marriott Downtown Hotel, responded to this review, December 13, 2013
Dear RoseFernandes12,

Thank you for staying at our hotel.

It is good to hear that our hotel was able to accommodate your needs. We strive to not only meet but exceed the expectations of our guests.

We look forward to hosting you again.

Warm regards,

Joseph Clohessy
General Manager
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Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 23, 2013 via mobile

It was my birthday and I came in to Hotel with no RSVP not only did they give me a great rate but treated my like a VIP ,made my long flight bumps ,way better by there services.Great happy staff and manger was nice and easy to reach for anything .

Stayed July 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jjclo365, General Manager at Calgary Marriott Downtown Hotel, responded to this review, December 13, 2013
Dear Paul B,

Happy Belated Birthday.

I am delighted to know that you enjoyed your stay with us during this special occasion.

We strive to treat all our guests like VIPs.

Thank you for taking the time to review our hotel.

We hope to host you brilliantly again.

Warm regards,

Joseph Clohessy
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alberta
Senior Contributor
27 reviews 27 reviews
19 hotel reviews
Reviews in 13 cities Reviews in 13 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed November 21, 2013

We stayed in room 714 for one night and couldn't have been happier with the quality of the customer service and the hotel itself. Adriana and Joyce made sure we had a fantastic stay at the hotel. They gave us a complimentary upgrade to a junior suite, followed through with special requests, and sent complimentary wine and strawberries to our room.
The room was comparable to the rooms we have stayed in at the Fairmont Palliser Hotel and the Eau Claire Sheraton. It was just as clean, updated, spacious, and comfortable. It also had all of the same amenities that the other, higher priced hotels offered. In some ways it was even better than the other hotels we have stayed at in downtown Calgary. The pool was bigger, had a great view of the Calgary tower, and wasn't as packed with people. The room was pretty soundproof as well; we didn't hear anyone at all while in our room even though we had young neighbors. We also appreciated the extra security feature that the hotel uses; you must use your room card to access the elevators, the hotel breakfast restaurant, the business centre, and the fitness centre.
It is also located conveniently attached to the main convention center downtown and the Glenbow museum. Numerous restaurants and shops are within walking distance as well.

Room Tip: Room 714 was very comfortable and had a great view.
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  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jjclo365, General Manager at Calgary Marriott Downtown Hotel, responded to this review, December 13, 2013
Dear kmomma,

Thank you for taking the time to review our hotel.

I am glad to hear that you had a superb stay with us and the amenities were satisfactory as compared to other hotels in the area.

I am pleased to know that our hosts, Adriana and Joyce provided excellent customer service to enhance your stay with us. Their efforts will be recognized and I will be sure to inform the Front Office Manager.

Thank you for choosing the Calgary Marriott Downtown Hotel.

We hope to host you again.

Warm regards,

Joseph Clohessy
General Manager
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Calgary, Canada
Senior Contributor
29 reviews 29 reviews
10 hotel reviews
Reviews in 15 cities Reviews in 15 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed November 15, 2013

Stayed at the Marriott because the cab fare would have been the same as a nights stay. Room was clean, everything worked, staff was friendly, it's a little outdated but what do you expect with an older hotel. I read one review complaining that bottled water was over priced and no free breakfast, I'm of the opinion that if you can afford to stay at a nice hotel in the downtown location of a fair sized city you should not really be hard pressed to buy yourself breakfast. Also, this is Canada, not some third world country, if you want water turn on the tap, I consider a bottle of water to be over priced in Canada if its 1¢, however in Mexico I'd pay just about anything to make sure I did not get sick. It's a fine hotel if you are staying downtown it also has a lot of nice shopping and dining close by.

Stayed November 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jjclo365, General Manager at Calgary Marriott Downtown Hotel, responded to this review, December 13, 2013
Dear iseeabeachinmyfuture,

Thanks for staying at the Calgary Marriott Downtown Hotel.

I am glad to hear that you had a good night with us and that your stay was pleasant.

We thank you for your constructive feedback. We will be undergoing an extensive renovation next year and the issues you raised will be addressed.

We hope to host you again.

Warm regards,

Joseph Clohessy
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
British Columbia, Canada
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed November 7, 2013

Calgary Marriott Downtown Hotel is like every other Marriott. Tacky carpets, mismatched tiles, old faucets, fake wood, windows that don't open -- BUT it's not as expensive as the other hotels in the area. Which is good. When I called the front desk (twice) and said the view from the 7th floor was awful and could you please find us a better room -- they did. We were on the 19th floor and the view was pretty good. The location was very convenient.

Room Tip: Go high up.
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  • Stayed November 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jjclo365, General Manager at Calgary Marriott Downtown Hotel, responded to this review, December 13, 2013
Dear FLJ_designer,

Thank you for taking the time to review our hotel.

I am sorry that you had to contact the front desk multiple times to have your issue resolved; however, I am happy that they were able to accommodate your request for a room with a better view.

Warm regards,

Joseph Clohessy
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Windsor, Ontario
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed November 2, 2013 via mobile

Pretty much an average Mariott.

Starting to show a fair bit of wear and tear, and will need a refurb soon.

Extremely unreliable wireless Internet.

Reservation prices fluctuated A LOT; watch the website for a while before booking if spending your own money.

Stayed October 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jjclo365, General Manager at Calgary Marriott Downtown Hotel, responded to this review, December 13, 2013
Dear Mike_R_8,

Thank you for your feedback and staying at the Calgary Marriott Downtown Hotel.

I apologize that you find our hotel to be typical of that of others as we strive to meet and exceed the expectations of our guests.

We are currently looking into enhancing our WiFi service to better serve our guests. Also we’re planning an extensive refurbishment next year. We anticipate this change will enhance future guest stays.

We value your feedback and will take this as an opportunity to grow.

Joseph Clohessy
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Calgary Marriott Downtown Hotel

Address: 110 9th Ave SE, Calgary, Alberta T2G 5A6, Canada
Location: Canada > Alberta > Calgary
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #45 of 100 Hotels in Calgary
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Calgary Marriott Downtown Hotel 3.5*
Number of rooms: 388
Official Description (provided by the hotel):
The Calgary Marriott Downtown Hotel features the city's largest guestrooms and offers an indoor pool, whirlpool, and outdoor patio areas in downtown Calgary. Our restaurant ONE18 EMPIRE is a whiskey inspired bar and restaurant with a strong focus on shareable, locally inspired cuisine, masterfully paired with select onsite reserve. ONE18 EMPIRE fosters a communal atmosphere for its guests through an array of chef-created dishes designed for sampling and sharing in a unique and spirited local setting. Starbucks Coffee is also available at the Calgary Marriott. ... more   less 
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Also Known As:
Marriott Calgary
Calgary Marriott

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