It was my second time staying at the Marriott in Calgary.
Great service right from the start, our bags were taken inside from our taxi and we were greeted at the front desk by name. The front desk staff was very helpful throughout our stay, providing us with restaurant options that provided booster seats for our small child. FYI, child friendly restaurants (those that provided booster seats or high chairs) are scarce in downtown Calgary. Every staff member we saw was friendly, and this really enhanced our stay.
Our room could have used a little updating, but overall no real issues. The décor, along with the bathroom (towels, bathtub, toilet) were a little old looking. Bedding and pillows also looked old. Size of the room was great, we had a king bed with plenty of room. Our room had a fridge in it, along with a coffee maker. Crib was provided upon request, which was great.
Pool area was nice, nothing spectacular, but served its purpose. Temperature in the pool area was a little cool, but the water was warm.
The hotel has a Starbucks in the lobby, along with a Milestone’s and Traders Lounge. We ate at Milestone’s twice and got coffee each morning from Starbucks. Very convenient having them attached to the hotel. As noted, we were traveling with a child and it was nice to not have to grab jackets and go out.
Check out was very smooth, someone was sent to our room to assist with our bags and they were taken directly downstairs to a taxi.
Other aspects we enjoyed:
-Business centre had computers to use, which saved us from paying for internet access.
-Fruit was provided in the gym area, along with at the front desk. This was a nice touch.
-Location to my work commitments was excellent, short walk each morning.
-Shoe shine service (pick up from your room at night and drop off in the morning) was a great feature.
-Lots of elevators, we didn’t wait more than a few seconds each time we needed one.
In closing, the staff really makes this hotel. Although there are some great features, our room was below average for the quality and price of the hotel. Despite this, we had a great stay and would certainly consider the Marriott again if we return to Calgary.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
November 12, 2012
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Thank you for the feedback regarding your stay at the Calgary Marriott Downtown Hotel. I will certainly share the wonderful comments to the team. Thank you for recognizing our staff, your comments will certainly motivate them to continue delivering exceptional customer service.
I will work with the team to address areas of concerns as we strive to improve our product and service. Thank you again for taking the time to inform us about your experience.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.