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“Great Guest Services” 5 of 5 stars
Review of Hyatt Regency Calgary

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Hyatt Regency Calgary
4.0 of 5 Hotel   |   700 Centre Street SE, Calgary, Alberta T2G 5P6, Canada   |  
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Bed & Breakfast for Two
Ranked #19 of 98 Hotels in Calgary
Edmonton, Canada
Top Contributor
98 reviews 98 reviews
35 hotel reviews
Reviews in 35 cities Reviews in 35 cities
68 helpful votes 68 helpful votes
“Great Guest Services”
5 of 5 stars Reviewed June 29, 2014

I was amazed by the guest services at this hotel. By far the best, staff were friendly, and extremely helpful. They always went above and beyond what I was expecting. The beds are huge and extremely comfortable. The bathrooms are big, but the bathtubs seem slightly dated. The entire room (including bathroom) is very clean. I am picky about cleanliness and found that it was beyond my standards. The pool is small but great for laps. I feel the pool could have been cleaner. The hot tub was too hot but the sauna was great. The hotel is also located in a great area, steps away from the Calgary Tower and right on Stephen Ave which offers many great restaurants. The restaurants in the hotel are also great and I suggest visiting them. I will visit again in July, and cannot wait.

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nick F, Manager at Hyatt Regency Calgary, responded to this review, June 30, 2014
Dear TaraM88,

Thank you very much for your recent feedback in regards to your stay. We are delighted that you have exceptional experiences with our Guest Services team and that we exceeded your room cleanliness standards. We are also thankful we were in a location that was very convenient for your needs. We appreciate your comments in regards to the pool and assure you this area is being addressed.

Thank you again for allowing us to serve you. We hope to have you back soon and if we can be of further assistance please do not hesitate to let me know.

Herb Rackliff
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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658 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (113)
Date | Rating
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English first
Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed June 25, 2014

I just returned from staying at the hotel. I paid over $480 for the night and I feel robbed. The hotel is dated. Rooms are average. View was terrible: overlooked the roof of another building and skid row. I needed to use business centre. The stapler never worked and I brought it to their attention and the next day the broken stapler was not replaced. I asked them where I could get a starbucks coffee. They directed me to another hotel across the street. As I am walking through the Hyatt I noticed they wee serving coffee in their own coffee shop! I pointed out to the taff working the desk that they should know what they serve in their coffee shop not more than 50 feet away.

No complimentary breakfast. I di not even rate a newspaper even though there were papers in front of a number of the rooms. I guess that is extra.

  • Stayed June 2014, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nick F, Manager at Hyatt Regency Calgary, responded to this review, June 29, 2014
Dear KoshertravelerCanada,

Thank you for taking the time to share feedback regarding your stay. I was disappointed to hear that you encountered several issues during your stay, but I can certainly understand your frustrations. I would like to offer my sincere apologies for the inconveniences you experienced. Rest assured, I have shared your comments with our management team and will ensure we follow up appropriately.

Please let me know if you would like to discuss further or if I may be of any assistance.

Herb Rackliff
General Manager
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Edmonton, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 25, 2014

This was a lovely hotel and close to some very good restaurants. Will come back very good value for the price. The front end staff were very quick to help. Great location in the downtown core.

Thank your for an enjoyable stay.

  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed June 24, 2014 via mobile

We had our second stay here recently and my original thoughts on this hotel were confirmed. Parking is great, front desk, efficient and helpful, rooms, while nothing spectacular are comfortable and well appointed, pool and fitness area are fantastic, lounge is very welcoming with exceptional staff and of course the location is the best in the city. My new go-to hotel in Calgary.

Stayed June 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nick F, Manager at Hyatt Regency Calgary, responded to this review, June 25, 2014
Greetings Brucean,

Thank you very much for your valuable feedback. We are very thankful you enjoyed your recent stay with us and now is your go to hotel. We look forward to the opportunity to serve you again soon. All the best.

Herb Rackliff
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Red Deer, Canada
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 24, 2014

Hyatt Calgary is the best location and a great stay to experience Calgary hospitality!
Great Views! Great people! Great Food! Gorgeous artwork in the common areas!!
First class!! I highly reason recommend!! Ask about promos and special rates...they always have specials going on

  • Stayed June 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nick F, Manager at Hyatt Regency Calgary, responded to this review, June 25, 2014
Greetings,

Thank you very much for your valuable feedback. We are very thankful you enjoyed your recent stay with us and enjoyed the views, people, and food at the hotel. We hope to have an opportunity to serve you again soon.

Herb Rackliff
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Weyburn, Canada
Senior Contributor
21 reviews 21 reviews
16 hotel reviews
Reviews in 8 cities Reviews in 8 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed June 2, 2014 via mobile

Weekend trip. Picked this hotel because of it's excellent location downtown, close to everything. Had an excellent suite near the top floor, big and well laid out. Suite was well maintained. Restaraunt and lounge were perfect, great food, drink, and staff.

Stayed November 2013, traveled solo
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed May 31, 2014

I stayed here with friends for a concert at the Saddledome and we LOVED our experience. The hotel was conveniently located downtown and the service was excellent. The fitness center was top notch. The safety of the hotel was also great. It was annoying that we couldn't get to our room without a key but glad that no one else could as well! I will be staying at a Hyatt again for sure if this is any indication of Hyatt's standards.

Stayed May 2014, traveled with friends
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency Calgary

Address: 700 Centre Street SE, Calgary, Alberta T2G 5P6, Canada
Phone Number:
Location: Canada > Alberta > Calgary
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Calgary
#5 Luxury Hotel in Calgary
#10 Business Hotel in Calgary
#12 Romantic Hotel in Calgary
#14 Family Hotel in Calgary
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hyatt Regency Calgary 4*
Number of rooms: 355
Official Description (provided by the hotel):
Hyatt Regency Calgary offers world-class service, elegant surroundings and unsurpassed modern convenience. *355 modern guestrooms including 13 suites, all with high speed internet access. *Over 31,000 square feet of flexible meeting space,including a 13,500 - square foot ballroom. *Stillwater Spa. A 6,000-square-foot, European-inspired, full-service spa, offering a variety of rejuvenating treatments. ... more   less 
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Also Known As:
Hyatt Regency Calgary Hotel Calgary
Hyatt Calgary
Calgary Hyatt Regency

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