We stayed at the Hyatt in downtown Calgary for two nights in Dec. for business. The location is great – a short walk to the Calgary Tower, Glenbow Museum, Chinatown and the wonderfully historic shopping, dining and pub district of Stephen Avenue.
The hotel has been renovated and the lobby decor is warm and welcoming and rooms are nice. A few places look a bit worn such as the large tapestry rug near the restaurants, and some of the seating in Thomsons (one of the restaurants), but overall it is visually pleasing, especially the wide variety of artwork throughout. The decor seems to nicely echo the Calgary landscape.
Our king room was clean and spacious, although the bathroom, while also spacious, had not been entirely renovated (the tub & its plumbing fixtures in particular). The bathroom towels, while adequate, were not the soft, fluffy kind that even some lower end hotels provide. The bed was a bit firmer than we are used to, but its duvet-covered-by-sheets is always nicer than a bedspread and the room was nice and quiet so we slept well. The room has a safe, a coffee maker (with tea also), a hair dryer and a mini bar (a stocked mini bar fridge, not a fridge that you can use for your own use). We were busy enough that we didn’t use the pool so I cannot comment on it.
Everything was clean and the staff was very friendly and attentive, starting with the valet parking attendant and front desk people we interacted with, as well as the concierge and the housekeeping person and supervisor.
We had two issues with the room. I had to go the front desk to request a replacement key and when asked by the nearby concierge how the room was, I mentioned these issues. The front desk person immediately apologized and she said she would call the housekeeping supervisor to notify of the issues. A few hours later, when I returned to our room, the issues had been remedied and there was a card with a written apology and coupons to use for food and beverages at the hotel. I was extremely impressed with how professionally and quickly the situation was taken care of.
The breakfast buffet was very good with creamy scrambled eggs, real sliced potato hash browns, several other hot options, as well as oatmeal with several toppings and an omelette station; there was also smoked salmon and capers, several cold cereals, a decent selection of fresh fruit that was actually ripe, a selection of pastries, etc.
We had drinks in the hotel’s Sandstone Lounge then dinner twice at their seafood restaurant, Catch. Service at both was friendly and attentive and the seafood was very good and creatively presented – a bit pricey but probably on par with other hotels.
The service, combined with the hotel’s amenities and location, made it a very enjoyable stay.