The room and the people at the Hyatt Regency are just lovely. We went for a weekend stay and loved the room which was spacious; the beds were comfy; the bathroom was spacious too. No faults on that front at all. We were a little disappointed at check in as we had rung ahead about getting adjoining rooms and were told that we would be able to do this at check in and it wouldn't be a problem but when we arrived; all adjoining rooms had been assigned. We were concerned that our rooms were quite close to the elevators and they couldn't move us anywhere else in the hotel where our rooms could be next door to each other but I have to say our fears over the rooms being noisy were unjustified as the room was very well sound proofed and we weren't troubled by any noise from the elevators at all. They had a promotion which allowed us to get free wifi which we accepted and as they had not be able to accommodate our room requests they gave us a late check out at no cost. All seemed great but then there were the hiccups. Number one - don't keep your room key close to your cell phone as it will de-magnetize it. I lost count the number of times that we had to go back and get our keys reactivated as they had stopped working - it was a little annoying and it would have been a good idea if they had informed us about the cell phone situation and the key at check in. On one of the visits on the Saturday when the keys were getting reactivated again, I happened to mention to them that we had a late check out. They looked at my hotel record and despite being told this had been set up at check in, there was no record of that at the front desk. They fixed it but then they needed all the keys back to activate them to work until 3:00 pm. Then we go the hotel bill which included the cost of the wifi - which should have been free - which they fixed; then when we went back to the room at 2:15 pm on our last day to change we discovered our keys did not work again (neither of which had been kept close to a phone)..... so it was back to reception to get them reactivated - my guess was something went wrong with them because of the late check out. So as I said, there were a few hiccups and every concern was dealt with efficiently but it did start to get a little bit annoying to have to keep going to the front desk to get things sorted or re-sorted. I don't think I've ever been at a front desk so often - normally it's just at check in :) That doesn't take away from the quality of the hotel room but it did make me question whether one half knew what the other half were doing.
- Official Description (provided by the hotel):
- Hyatt Regency Calgary offers world-class service, elegant surroundings and unsurpassed modern convenience. *355 modern guestrooms including 13 suites, all with high speed internet access. *Over 31,000 square feet of flexible meeting space,including a 13,500 - square foot ballroom. *Stillwater Spa. A 6,000-square-foot, European-inspired, full-service spa, offering a variety of rejuvenating treatments. ... more less
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- Also Known As:
- Hyatt Regency Calgary Hotel Calgary
- Hyatt Calgary
- Calgary Hyatt Regency