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“Great room, lovely people but a few hiccups on the way...” 4 of 5 stars
Review of Hyatt Regency Calgary

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Hyatt Regency Calgary
4.0 of 5 Hotel   |   700 Centre Street SE, Calgary, Alberta T2G 5P6, Canada   |  
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Bed & Breakfast for Two
Ranked #17 of 99 Hotels in Calgary
Delta, Canada
Senior Contributor
33 reviews 33 reviews
26 hotel reviews
Reviews in 24 cities Reviews in 24 cities
14 helpful votes 14 helpful votes
“Great room, lovely people but a few hiccups on the way...”
4 of 5 stars Reviewed November 12, 2012

The room and the people at the Hyatt Regency are just lovely. We went for a weekend stay and loved the room which was spacious; the beds were comfy; the bathroom was spacious too. No faults on that front at all. We were a little disappointed at check in as we had rung ahead about getting adjoining rooms and were told that we would be able to do this at check in and it wouldn't be a problem but when we arrived; all adjoining rooms had been assigned. We were concerned that our rooms were quite close to the elevators and they couldn't move us anywhere else in the hotel where our rooms could be next door to each other but I have to say our fears over the rooms being noisy were unjustified as the room was very well sound proofed and we weren't troubled by any noise from the elevators at all. They had a promotion which allowed us to get free wifi which we accepted and as they had not be able to accommodate our room requests they gave us a late check out at no cost. All seemed great but then there were the hiccups. Number one - don't keep your room key close to your cell phone as it will de-magnetize it. I lost count the number of times that we had to go back and get our keys reactivated as they had stopped working - it was a little annoying and it would have been a good idea if they had informed us about the cell phone situation and the key at check in. On one of the visits on the Saturday when the keys were getting reactivated again, I happened to mention to them that we had a late check out. They looked at my hotel record and despite being told this had been set up at check in, there was no record of that at the front desk. They fixed it but then they needed all the keys back to activate them to work until 3:00 pm. Then we go the hotel bill which included the cost of the wifi - which should have been free - which they fixed; then when we went back to the room at 2:15 pm on our last day to change we discovered our keys did not work again (neither of which had been kept close to a phone)..... so it was back to reception to get them reactivated - my guess was something went wrong with them because of the late check out. So as I said, there were a few hiccups and every concern was dealt with efficiently but it did start to get a little bit annoying to have to keep going to the front desk to get things sorted or re-sorted. I don't think I've ever been at a front desk so often - normally it's just at check in :) That doesn't take away from the quality of the hotel room but it did make me question whether one half knew what the other half were doing.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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620 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (103)
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English first
Toronto
Senior Contributor
28 reviews 28 reviews
13 hotel reviews
Reviews in 19 cities Reviews in 19 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed November 10, 2012

I just spent two nights at the Hyatt on business. This is a lovely property! My room was on the 20th floor overloooking the Saddle Dome &some of downtown. The rooms are spacious, clean, had a comfortable working space, free coffee, a large bright bathroom, and I would like to know what air freshener they use because my room smelled lovely!

The propert also offers great dining options. We loved the Sandstone Lobby Bar. Cozying up by the fire with some wine & appetizers. Thomsons offered a wonderful breakfast buffet, and although I didn't have a chance to eat there, I hear Catch is one of Calgary's best restaurants.

The hotel is located on a very quaint street with many great restaurants and a mall nearby. We ate at Centini and Saltlik and both were fantastic. The hotel is attached to the convention centre which makes it a great spot to stay if you have an event there.

My only suggestion would be to provide complimentary bottled water in every room.

I will definitely book here again if I find myself in Calgary.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
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Weyburn, SK
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed November 5, 2012 via mobile

Excellent from top to bottom. Loved the front desk girls for their hospitality. The food from room service was excellent even though it was midnight before I got settled in my room. The skyline was very impressive as well. I would stay there again. The downtown location was very handy.

  • Stayed October 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
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Toronto
Contributor
18 reviews 18 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed October 29, 2012

This hotel is very centrally located for our needs--as we were without a car for the 4 days in Calgary, and dependant on taxis or family to get around. Great suite with comfortable beds and a small sitting room. We had dinner in the lobby restaurant the first night which was very good, and found the service throughout the hotel to be great. The pool is clean and has great views of the city as you swim!

  • Stayed November 2011, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mtl, Canada
Senior Contributor
44 reviews 44 reviews
42 hotel reviews
Reviews in 29 cities Reviews in 29 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed October 25, 2012

PROS:

- Modern, spacious rooms
- Excellent service! They go above and beyond to make you feel welcome.
- Hyatt Club breakfast is good compare to other chains

CONS:

- No free wi-fi
- I had a free room but would assume prices can be high for this property

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmonton
Contributor
15 reviews 15 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed October 21, 2012

Booked the Hyatt at a great weekend special rate, stayed Friday and Saturday night. Check-in was easy, staff very welcoming; received upgrade to a room on 14th Floor with 2 Queen beds. Room was very spacious and very clean, bathroom seemed extra large. Parking is $25/day or $35/day for valet. When checking-in I was offered to join the Gold Passport which would give me complimentary internet/Wifi access, unfortunately that didn't quite work out. When I tried to sign up for Wifi it asked me to accept the charges of $13.95/day, when I checked with front desk on this, she asked me to just accept and that I would not be charged. I didn't quite trust this, so did not follow through. Also quite strange was that our beds were not made the Saturday. Housekeeping did come as we received new towels, lotion, shampoo etc and the paper was put on desk but beds were not made. I did not follow up with front desk as we came back to the room quite late. TV channel selection was very poor, I guess because they want you to order movies and pay. Location was awesome, right on Stephen Ave and alongside C-train. Tons of shopping, restaurants and bars in walking distance as well as Calgary Tower. Did not need to move the car all day Saturday which was great. Tried to eat at Oyster Bar Saturday night but it was full at 8pm and they could not let us in. I guess you need to make a reservation. Overall had a great stay and would defininitely stay again.

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESQUIMALT
Top Contributor
148 reviews 148 reviews
22 hotel reviews
Reviews in 60 cities Reviews in 60 cities
103 helpful votes 103 helpful votes
4 of 5 stars Reviewed October 16, 2012

The checkin staff and valet staff were simply exceptional. I have not been received and treated so well by hotel staff throughout my stay in a long time. They received our other visiting family members who joined us for dinner with the same great attitude and high level of customer service. Well done Hyatt staff!!!

The pet, parking, beverage fridge and internet charges are exhorbitant in this day and age. Competing major hotel chains including Westin are much less and Hyatt should get in line, or we'll go elsewhere in the future. We couldve added an extra night to our stay, but these charges are the reason we decided to stay only one night instead of two.

With not a lot of restaurants open on Sunday night, we ate at Thomsons- really enjoyed the food and again the service was exceptional.

We also got a great deal on priceline which is the only reason the hotel was affordable.

Room Tip: ask for a room higher and away from the LRT
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  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency Calgary

Address: 700 Centre Street SE, Calgary, Alberta T2G 5P6, Canada
Phone Number:
Location: Canada > Alberta > Calgary
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Calgary
#5 Luxury Hotel in Calgary
#11 Family Hotel in Calgary
#12 Romantic Hotel in Calgary
#14 Business Hotel in Calgary
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hyatt Regency Calgary 4*
Number of rooms: 355
Official Description (provided by the hotel):
Hyatt Regency Calgary offers world-class service, elegant surroundings and unsurpassed modern convenience. *355 modern guestrooms including 13 suites, all with high speed internet access. *Over 31,000 square feet of flexible meeting space,including a 13,500 - square foot ballroom. *Stillwater Spa. A 6,000-square-foot, European-inspired, full-service spa, offering a variety of rejuvenating treatments. ... more   less 
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Also Known As:
Hyatt Regency Calgary Hotel Calgary
Hyatt Calgary
Calgary Hyatt Regency

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