I have stayed at other Comfort Inn and Suites, and found them to be a great, basic hotel, so I assumed (mistakenly) that this hotel would be likewise. The lobby and hallways immediately impressed me with how old and dirty this place was, but I was hoping the rooms were better. Indeed, on first glance, it seemed to be adequate. Until I went to turn on a lamp and noticed the embedded grime where the switch was. Then my daughter noted that there were hairs on the pillow, and that there was a cigarette burn on the bedding. The floors had not been vacuumed (perhaps in the center of the room?), and there was foam sticking out of the hide-a-bed. Everywhere we looked, there was hidden, long-term filth, and we both utilized hand sanitizer when we left the room. The front desk attendant refused to refund the $175 I had paid, and when I offered to pay a half day rate, he also refused. Upon complaint to the manager, I was offered a complimentary upgrade to the Jacuzzi suite. Given the lack of cleanliness in the other areas of the hotel, I can only imagine what I would pick up in a Jacuzzi. DON'T STAY HERE!
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- Also Known As:
- Comfort Inn & Suites University Hotel Calgary
- Comfort Inn And Suites University
- Comfort Inn Calgary
- Calgary Comfort Inn