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“Hotel has potential very poor manager and customer service” 1 of 5 stars
Review of Comfort Inn & Suites University

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Comfort Inn & Suites University
2.5 of 5 Motel   |   2369 Banff Trail, N.W., Calgary, Alberta T2M 4L2, Canada (Northwest Calgary)   |  
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Ranked #77 of 100 Hotels in Calgary
1 review
3 helpful votes 3 helpful votes
“Hotel has potential very poor manager and customer service”
1 of 5 stars Reviewed November 10, 2012

Stayed at this hotel because of its location the hotel has a nice set up but is not kept we'll. it is a bit cheaper in price but then we had a couple of issues the front desk couldn't help so after long period talked with the manager he was very unprofessional and was very negative towards us for this reason I suggest paying a little extra to stay anywhere else or even the ramada limit was just as clean and they treated us with way better courtesy when staying there

  • Stayed October 2012
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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186 reviews from our community

Traveler rating
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
Date | Rating
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English first
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 9, 2012

I stayed at the Comfort Inn on Banff Trail 2 days ago. The rooms were kinda disappointing. The housekeeping did not do a very good job but this Front Desk
Agent named Caroline went above and beyond expectations to provide good service to me and my husband. She was a very nice young lady and she had a smile and was there to help as soon as we came in.

  • Stayed November 2012
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelowna, Canada
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed November 8, 2012

Stayed at this hotel check out room service was right at room pay for everything all is good two days later they charge extra $250 to my credit card phone several times finally get manager he was rude disrespectful saying how me or someone I was with smoked in the room when I'm a non smoker and the one person that came to visit is non smoker as well. They will tell you how they had to bring in these services to take out the smoke smell don't allow yourself to get scammed by them like I did after research this is not the first time this hotel has done this either. The hotel wasn't that clean and smells in the first place but is of cheaper price for that area until they put the extra charges to your credit card. Be aware people don't let them continue doing this

  • Stayed October 2012, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed November 8, 2012

Me and my girlfriend two non smokers booked a room for two nights at this hotel when we got there everything was good walked into our room some one had smoked in this room before we talked about it but decided to not complain and just wanted to get our things in and get to our events. We where there for two nights and house keeping was in the room multiple times. When we checked out if there was a issue with anything from us put the charges there. 4 days later this hotel has charged me $250 extra for smoking I called to speak to some one three times then finally get ahold of the manager he was very difficult on trying to resolve this and saying how we smoked in the room and that its our fault. So be very careful of this hotel and that they don't charge you extra and the sad thing is they can just tell you that you did it and keep your money

  • Stayed October 2012
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Squamish
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 5, 2012

This hotel is great!

When we went to Calgary we ended up going to a not so nice hotel.. we decided to go for a stroll to see what other options were out there. We came across the Comfort Inn and explained to the lady at the front desk our situation. She was very friendly and welcomed us.

She also held the room for us while we went and checked out of the not so nice one. Even though they only had only two rooms left.

The location was great to the C-train ... as well

We also had the front desk store our bags for us when we went out for breakfast and they staff was great about it and took our bags and locked them up.

It was a great trip and this hotel was our saviour. :)

  • Stayed May 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
19 helpful votes 19 helpful votes
1 of 5 stars Reviewed October 30, 2012 via mobile

It started out fine till my wife found hair in the bed and makeup on the pillows. I phoned front desk and sounded like she wasn't. Surprised. After an hour they moved us to another room. In the new room there were bugs all over the bathroom. So we couldn't shower. Also the next morning the breakfast must have been stirring out for days it was sour and rotten not to mention we were up all night with the room full of kids above us. And the owner thought he did a good job and I didn't deserve a discount. Never again.

  • Stayed October 2012
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
peace river ab
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed October 25, 2012

Booked at the comfort inn due to location and price! We booked this hotel 2 weeks in advance, we had reserved 3 rooms for family gathering ,we reserved 3 rooms together two adjoining!
Upon arrival discovered rooms not adjoining not even on the same floor! We made due, but when you book three rooms 2 weeks in advance you think they would honor their comitment.
House keeping was hit and miss one day after the room was made up , no coffee, no cups and no paper supplied! Looks like house keeping just tidy up the bed! Also one night at midnight woke to horrible screams in hall way, went out to see what the heck was going on, a man with no clothes was wrestling with a screaming woman, the fornt desk clerk was quick to arrive and take the woman way and let man back into his room! I do not fault the hotel for the actions of its guests though and staff handled it quickly! I wonder what would have happened though if we had not intervened, as only my son and I came out to help! We did enjoy the pool and water slide and continental breakfast was good! If comfort inn would improve the reservation system and the house keeping , I would stay again mainly for location, my 3 year old loved the c train ride!

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  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Comfort Inn & Suites University

Address: 2369 Banff Trail, N.W., Calgary, Alberta T2M 4L2, Canada
Phone Number:
Location: Canada > Alberta > Calgary > Northwest Calgary
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #77 of 100 Hotels in Calgary
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Inn & Suites University 2.5*
Number of rooms: 82
Reservation Options:
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Also Known As:
Comfort Inn And Suites University
Comfort Inn & Suites University Hotel Calgary
Comfort Inn Calgary
Calgary Comfort Inn

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