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“Quiet & Clean” 4 of 5 stars
Review of Holiday Inn Express Calgary

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Holiday Inn Express Calgary
2.5 of 5 Hotel   |   1020 8th Avenue SW, Calgary, Alberta T2P 1J2, Canada   |  
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Ranked #56 of 100 Hotels in Calgary
Calgary, Canada
Top Contributor
70 reviews 70 reviews
28 hotel reviews
Reviews in 28 cities Reviews in 28 cities
51 helpful votes 51 helpful votes
“Quiet & Clean”
4 of 5 stars Reviewed October 20, 2013

I was concerned that it would be noisy because the hotel is right downtown and there is a bar of some kind next door & it was a Friday night but it was quiet and peaceful all night. As a platinum member they gave me an upgrade to the jacuzzi suite. I couldn't get it to work but I enjoyed soaking in that tub while watching TV. The bed was great - better than many other Holiday Inns I've stayed at. Breakfast is free and was very good! Coffee was better than expected. The whole experience of checking in and out - perfect. Parking was also free with no trouble getting a spot right behind the hotel. I'll stay again.

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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98 reviews from our community

Traveler rating
    25
    38
    26
    4
    5
See reviews for
13
23
9
48
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
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English first
Calgary
Contributor
14 reviews 14 reviews
12 hotel reviews
Reviews in 10 cities Reviews in 10 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed October 7, 2013

The building is very old and some of the rooms have a very musty smell. I was not impressed also as the rooms are very old and out of date.
The hotel has 9 floors and only one elevator.
Staff were fine, but I'm not sure I would be back.
Locale was iffy: right beside a bar with lots of "undesirables" mulling all around.

  • Stayed October 2013, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Calgary, responded to this review, October 23, 2013
Dear CalgaryDavid,

We appreciate you taking the time to review our hotel. We just want to assure you that our hotel is very proud of its level of service, cleanliness and quality of its product. We are disappointed that we did not meet your expectations on this particular day. Though we would prefer you had a better experience at our hotel, we would like to thank you for sharing your thoughts and we hope you give us a chance in the future to make your stay as best as it can be.

Sincerely,

Connie D
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leavenworth, Washington, United States
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed September 19, 2013

I stay here while attending Spruce Meadows "Masters" as an photographer. My friend and I used the light rail transit back and forth. The staff at the Holiday Inn were most helpful and friendly giving us the "lay of the land" and putting us a ease with the West End Town "flavor." I am a realistic traveler and keep my eyes wide open to all the elements at play, To the staff at the Holiday... Thank you! You all were professional and friendly and were most helpful taking the next step in making sure we had a great experience.

Room Tip: This is a great place to stay while most of your day is gone on adventures. If you are look for blus...
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  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lethbridge, Alberta, Canada
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed September 8, 2013

We generally like Holiday Inn Express, but for the price this one just wasn't up to par. The building is older, and although the rooms are decent, I probably wouldn't stay here again, For the price we paid ($200 for one night) there are much nicer hotels in downtown Calgary.
There is a continental breakfast, but we didn't eat there so I can't say if it was any good or not.
The staff at the hotel was great, and the location is awesome if you want to be downtown. I did also like the balconies off the rooms.
I just can't justify the price for a hotel that is very mediocre.

  • Stayed August 2013, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Calgary, responded to this review, September 25, 2013
Dear Rachelle R,

Thank you for taking the time to share your feedback about your recent stay with us. Our staff always goes out of their way to be helpful and attentive to the guests and we are glad that you enjoyed their hospitality. We are also pleased you liked our location. It was unfortunate to see your stay was not as comfortable as it could have been due to the condition of our facilities. Rest assured that we take all comments and suggestions to heart so that we can improve and provide the exceptional service that our guests expect and deserve.

Once again, thank you for your thoughtful comments. We look forward to the opportunity of serving you again in the future.

Sincerely,

Karen C
Case Manager
IHGCare
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Adelaide, Australia
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 6, 2013

We arrived from Australia after a 23 1/2 hour journey!!
Caught shuttle from airport and were greeted by wonderful staff Rachel at front desk!!!
Room had 2 queen sized beds and was clean and comfortable.
Breakie was included and had everything you could want, was fresh and delicious!!
Would definitely recommend this place to other and would stay here again for sure!!!

Room Tip: Read reviews before booking anywhere
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  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ajax, Canada
Top Contributor
78 reviews 78 reviews
38 hotel reviews
Reviews in 34 cities Reviews in 34 cities
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed July 22, 2013

This is to relay my dissatisfaction on my recent stay at this location on July 14-16. The location does not look like safe specially at night when strolling in the area, the price is comparable to other hotels near the centre of the city and the staff was not attentive to my needs. The first night stay, I was given a room adjacent to the elevator - I had asked to be transferred away from the elevator. The night manager/staff noted this but I did not hear nor was advised whether this was possible. I was supposed to check out on July 20 (1 - week stay) but had to leave early because of this poor customer service. I advised the front desk staff of my dissatisfaction and said that it will be relayed to the manager, to date, I have not received a call or email or any communication regarding this concern. This is something very unusual to the service that I get from the other hotel locations and I am very frustrated with this outcome. I hope somebody in higher management would take a note of this.

Room Tip: I was told that to get a bigger and spacious room at this location, it has to be at the end of both...
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  • Stayed July 2013, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Calgary, responded to this review, August 7, 2013
Dear comp-aliance,

Thank you for your review regarding your recent stay with us. It is regrettable you were not satisfied with the service you received. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing from you and being of further assistance.

Sincerely,

Connie D
Case Manager
IHGCare
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Bedford, New Hampshire
Senior Contributor
34 reviews 34 reviews
19 hotel reviews
Reviews in 23 cities Reviews in 23 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed June 20, 2013

Earlier this week, I spent two nights at this hotel. The suite was Huge and more room than I had time to enjoy! The staff was extremely attentive and friendly! I did not have time to enjoy the offered breakfasts as my morning meetings were elsewhere over that meal. It's about a mile (1.6 km) to Center Street giving one an opportunity to walk or, if less inclined to exercise, there is a free downtown light rail system. I would stay there again.

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEX, General Manager at Holiday Inn Express Calgary, responded to this review, June 27, 2013
Thank you for your review of our hotel! We are glad you enjoyed your stay here and it worked out well for your business trip. We look forward to having you back again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Calgary

Address: 1020 8th Avenue SW, Calgary, Alberta T2P 1J2, Canada
Phone Number:
Location: Canada > Alberta > Calgary
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking
Hotel Style:
Ranked #56 of 100 Hotels in Calgary
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Calgary 2.5*
Number of rooms: 56
Official Description (provided by the hotel):
Calgary, Alberta Hotel Offers Free Parking You'll enjoy an unbeatable location when you stay at the Holiday Inn Express Hotel & Suites - Calgary, just 15 km from the Calgary International Airport (YYC). Our hotel is also only one block from Calgary's Light Rail Transit (LRT). Want to be in the center of the action in Calgary, Alberta? Our hotel is just minutes from TELUS World of Science, the Pengrowth Saddledome, the Glenbow Museum and other popular attractions in downtown Calgary. Our hotel's guests can see a concert at the Jack Singer Concert Hall, visit history at the Mewata Armoury and shop in the CORE shopping centre. Business travelers also enjoy our close proximity to TELUS Convention Center, Shell Canada, SNC-Lavalin, NEXEN Inc., Husky, ATCO, NOVA Chemicals, Halliburton, the main branch offices for Scotia Bank, RBC and Alberta Treasury Branch, as well as other numerous businesses in downtown Calgary. Lodging here gives you easy access to our 430-sq. ft. meeting room and the business centre. We go beyond the other hotels in Calgary to offer top-quality amenities, from the complimentary hot breakfast bar, fitness centre and currency exchange service to each room's free high-speed Internet access and balcony overlooking downtown Calgary. Our hotel's rooms feature triple-sheeted beds, a workspace, a 27-inch TV with in-room movies, a fridge and a microwave. Our pet-friendly hotel looks forward to serving you. ... more   less 
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Also Known As:
Holiday Inn Express Calgary Hotel Calgary
Holiday Inn Calgary
Calgary Holiday Inn Express

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