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“Horrible Customer Service and Management!!!” 1 of 5 stars
Review of Holiday Inn Express Calgary

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Holiday Inn Express Calgary
2.5 of 5 Hotel   |   1020 8th Avenue SW, Calgary, Alberta T2P 1J2, Canada   |  
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Ranked #56 of 100 Hotels in Calgary
Kelowna, Canada
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
“Horrible Customer Service and Management!!!”
1 of 5 stars Reviewed May 22, 2013

Called phone centred received a great rate for our stay but was informed to contact hotel directly to book. Took the extra time to phone hotel directly only to be told NO! Asked to speak with manager which was then told I already was. Spoke to Sheri (apparently General Manager) and she would not give the quoted rate! Unhelpful! What is the point booking with a hotel that cannot honour rates given over the phone!! Will never stay here, and will inform everyone about the poor service! Wow, pretty sad when you receive bad service prior to your stay. Good thing I never booked with this hotel. Phoned other hotels in the downtown area, and surprise... they gave the rate quoted from their call centres. Bravo Westin, Sandman, Ramada and Regency Suites! Shame on you Holiday Inn Express!!!!!!!!

  • Stayed May 2013, traveled on business
    • 2 of 5 stars Value
    • 1 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEX, General Manager at Holiday Inn Express Calgary, responded to this review, May 27, 2013
Thank you for your concerns regarding the property and your review. I apologize that you feel that way regarding the rates that were given, however I was the person you spoke with and did try and get your details along with the details for your phone call to central reservations so I could investigate it and have them take responsibilty for the incorrect information so they could be responsible for the difference of rates. Upon asking for your information so I could call you back you said you would call back and hung up the phone. I can assure you that we do provide excellent customer service as seen from previous reviews, and should you have chosen to stay with us we would have tried very hard to have this rectified for you. As we know we can not always completely satisfy our guests but we do take our jobs very seriously and try and offer a home away from home for our guests. Please email gmhiexdt@shaw.ca with any further concerns. Thank you very much in advance.
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98 reviews from our community

Traveler rating
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    5
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
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English first
Vancouver, Canada
Top Contributor
162 reviews 162 reviews
33 hotel reviews
Reviews in 54 cities Reviews in 54 cities
167 helpful votes 167 helpful votes
4 of 5 stars Reviewed May 15, 2013

Considering the higher prices charged for downtown hotels during the week this place is reasonably priced in a great location to walk around downtown or catch transit to your destination. I enjoyed being near the Bow River to walk the pathway. Front desk staff were very friendly. Price of room includes small selection of hot and cold items for breakfast and wireless internet. I stayed in a king bed Jacuzzi suite which was very spacious. My bed was a little soft for my liking but otherwise everything was to my satisfaction including AC to keep the temperature regulated.

  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEX, General Manager at Holiday Inn Express Calgary, responded to this review, May 16, 2013
Thank you for taking the time to review our property, we always appreciate the feedback especially when there are so many options out there to choose from. We have just changed all of our mattresses but will be looking into additional pillow tops to adjust the softness as well in the future. We hope to see you again soon!
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Alberta Canada
Senior Contributor
26 reviews 26 reviews
17 hotel reviews
Reviews in 16 cities Reviews in 16 cities
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed May 9, 2013

Older hotel that has been upgraded to standard Holiday Inn Express standards. Room was good size and had a balcony. Loved being able to have a window that opened. Parking included in room rate, which is a deal in downtown Calgary where parking is only second to Manhattan in terms of cost. Staff were very friendly and acknowledged me and other guests. This hotel is at the western edge of downtown Calgary is a little sketchy, but not too bad.

  • Stayed May 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEX, General Manager at Holiday Inn Express Calgary, responded to this review, May 16, 2013
Thank you for your review. We have seen that parking cost is on the increase in Calgary and we appreciate the positive feedback to our property including it in the room rate. We hope that you will be back to our hotel in the future and that the area keeps seeing an improvement as well.
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Winnipeg, Canada
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 7, 2013

Spent one night here when in town for business. Staff was friendly and accomodating. Room was nice and in good condition. Was pleased with the value for the location and the quality of the room. Breakfast was mediocre at best. I did not use or see the pool. Lot's of places to eat and visit within a short walk from here. The C-Train is only 1 block away as well.

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEX, General Manager at Holiday Inn Express Calgary, responded to this review, May 16, 2013
Thank you for taking the time to respond to us! We hope to see you again at our hotel and any time if you would like to leave us any feedback regaring how we can improve our breakfast we would love to know!
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Grand Rapids, Michigan, USA
Senior Contributor
30 reviews 30 reviews
9 hotel reviews
Reviews in 23 cities Reviews in 23 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed April 9, 2013

Lovely newer hotel, spacious double queen room. Love the corner desk. Spotless room. The breakfast room is spacious, easy to get around even when busy, and the food was somehow better than most. Beautiful large pool.

Close to the airport and lots of great restaurant options close to the hotel.

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEX, General Manager at Holiday Inn Express Calgary, responded to this review, June 27, 2013
We are glad that you were able to relax and try to get adjusted after your long trip. We look forward to you staying with us again in the future!
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Montana
Contributor
14 reviews 14 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 20, 2013 via mobile

Very clean,friendly staff, ultra comfortable bed. Love the balcony!Neighborhood seems a little iffy but we are very happy. Price was high but not out of line for Calgary and we had priority points to use :) ctrain was just a few blocks away.

  • Stayed March 2013
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEX, General Manager at Holiday Inn Express Calgary, responded to this review, March 21, 2013
Thank you for choosing to stay with us especially when using your points! We appreciate your review and are glad you were happy with our property! We are hoping with the improvement of the West End Community Association we will see some growth and light added to our community soon, and hopefully the next time you return you will see the difference. Thank you again for your time and leaving your feedback.
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Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed March 16, 2013

I would recommend this hotel if you're looking for a hotel that has good value. Breakfast is included in the rate which is always a plus. I found the service here to be very good as well. The only downside was the elevators took a long time, but you can always take the stairs! My room was actually right outside the elevator, but I didn't get woken up once so the rooms are very quiet!

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEX, General Manager at Holiday Inn Express Calgary, responded to this review, March 21, 2013
Thank you for taking the time to leave a review with us and we hope you will choose us again! We have received feedback regarding our elevator and I do apologize it can be a bit slow at times. We are currently working on including a second elevator in our renovations that we have started and look forward to its completion! We are happy you enjoyed your stay and look forward to having you back in the future.
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Additional Information about Holiday Inn Express Calgary

Address: 1020 8th Avenue SW, Calgary, Alberta T2P 1J2, Canada
Phone Number:
Location: Canada > Alberta > Calgary
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking
Hotel Style:
Ranked #56 of 100 Hotels in Calgary
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Calgary 2.5*
Number of rooms: 56
Official Description (provided by the hotel):
Calgary, Alberta Hotel Offers Free Parking You'll enjoy an unbeatable location when you stay at the Holiday Inn Express Hotel & Suites - Calgary, just 15 km from the Calgary International Airport (YYC). Our hotel is also only one block from Calgary's Light Rail Transit (LRT). Want to be in the center of the action in Calgary, Alberta? Our hotel is just minutes from TELUS World of Science, the Pengrowth Saddledome, the Glenbow Museum and other popular attractions in downtown Calgary. Our hotel's guests can see a concert at the Jack Singer Concert Hall, visit history at the Mewata Armoury and shop in the CORE shopping centre. Business travelers also enjoy our close proximity to TELUS Convention Center, Shell Canada, SNC-Lavalin, NEXEN Inc., Husky, ATCO, NOVA Chemicals, Halliburton, the main branch offices for Scotia Bank, RBC and Alberta Treasury Branch, as well as other numerous businesses in downtown Calgary. Lodging here gives you easy access to our 430-sq. ft. meeting room and the business centre. We go beyond the other hotels in Calgary to offer top-quality amenities, from the complimentary hot breakfast bar, fitness centre and currency exchange service to each room's free high-speed Internet access and balcony overlooking downtown Calgary. Our hotel's rooms feature triple-sheeted beds, a workspace, a 27-inch TV with in-room movies, a fridge and a microwave. Our pet-friendly hotel looks forward to serving you. ... more   less 
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Also Known As:
Holiday Inn Express Calgary Hotel Calgary
Holiday Inn Calgary
Calgary Holiday Inn Express

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