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“Great Hotel, Great Staff” 5 of 5 stars
Review of Country Inn & Suites By Carlson, Calgary Airport

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Country Inn & Suites By Carlson, Calgary Airport
2.5 of 5 Hotel   |   2481 39th Ave NE, Calgary, Alberta T2E 8V8, Canada (Northeast Calgary)   |  
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Ranked #17 of 98 hotels in Calgary
Lincolnshire, England
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
“Great Hotel, Great Staff”
5 of 5 stars Reviewed November 10, 2012

We stayed at the Country Inn & Suites, Calgary for one night at the end of a wonderful holiday in Canada before flying back to the UK. The checking in process was very smooth, quick and extremely friendly. We were delighted that we had been upgraded to a suite – just one of those things our friendly receptionist told us.

The suite was very spacious and spotlessly clean with all the amenities that you could wish for. All in all, very comfortable.

After settling in and on the way out for the evening, we had some questions about visiting Calgary Zoo the following day. These were comprehensively answered, in fact they answered them before I could ask anticipating each of them which included giving me a business card with the hotel’s address for the taxi driver!

There was a great complimentary buffet breakfast with a good choice of cereals, pastries and all sorts of things. The icing on the cake was the complimentary shuttle to the airport.

Overall, excellent – very helpful and genuinely friendly staff. Highly recommended.

  • Stayed September 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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229 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
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English first
Stouffville
Senior Contributor
44 reviews 44 reviews
32 hotel reviews
Reviews in 34 cities Reviews in 34 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed November 8, 2012

I stayed at this hotel the night before a flight out of Calgary. The staff when I checked in were extremely friendly, they upgraded my room to a suite since I'm a Club Carlson member, called my room to make sure everything was okay -- they couldn't have been more attentive. Room was up-to-date, quiet and comfortable. They have a very large breakfast area with a wonderful assortment of hot and cold items. I believe they have a shuttle to airport, but I had a car rental and it took me less than 15 minutes to drive to the airport the next morning. I would recommend this hotel. There is a Chili's restaurant next door, and there was a menu in the room indicating that Chili's will provide room service. The hotel is close to a busy road, but far enough off that I didn't hear traffic. I will definitely stay here again.

  • Stayed November 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
southern alberta
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed November 2, 2012

We loved our stay here, were there only one night. It was quiet, all the staff were really nice, the pool is open late, the breakfast was great! Loved the waffles! Bed was very comfortable. I booked this hotel through hotwire which is always a gamble but paid off big this time! The exercise room was nice as well and they have coffee and tea in the front area all day long. It's in a good location, we will definitely be back!!!

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmonton, Canada
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 1, 2012

This hotel works hard to make you feel welcome and is friendly. The front desk, the room, work out facilities, pool and hot tub were pleasing. Breakfast the next morning was expansive and the atmosphere had the guests chatting together. Well done - I look forward to staying again.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 26, 2012

I arrived at the Inn on Sunday evening. While the clerk had some difficulty locating my reservation, and had me wondering if I had made a mistake, this was the only glitch and the rest of the staff made my stay wonderful. Of particular note, the subsequent front counter clerk, Keli, was in a word AWESOME. Taxi reservations without question ( and all 5 minutes early - wow!! ), recommendations on restaurants and generally making guests feel welcome, important and appreciated.

The cleaning staff were always busy but took the time to be friendly and cordial.

My room was comfortable and clean. Chili's room service was spectacular, my food delivered in 10 minutes - unheard of before this stay. The food was absolutely delicious. Thank you Chili's Staff!!!

I will return to Calgary and absolutely stay here again.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fernie, Canada
Contributor
15 reviews 15 reviews
10 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed October 7, 2012

I've stayed 15+ times at the Country Inn and Suites in the last year and a half and generally the hotel and service meet or exceed my expectations.

Upon my arrival (8pm), I asked if I could get an upgrade to a suite (for an extra charge of course), to which Stephen replied "We usually save our upgrades for our corporate guests". Now most people wouldn't be offended by that, but I was, mostly due to the fact that yes I do get a discounted rate but that should not exempt me from the upgrade. Second of all, when booking online I am always offered an upgrade, which I accept and usually receive upon arrival. NOW I decided to keep my cool at check in and to further investigate upon check out. Upon check out I spoke to Keith and asked him if there had been any of the room types available that I wanted available the night before, to which he replied yes. I specifically request a suite because my boyfriend snores really loud and sometimes the extra room allows me to get some sleep if the ear plugs aren't enough (this time sleep didn't happen).

On top of that situation I had called about the hours of room service and got a reply of "Room service in regards to housekeeping since we don't have a restaurant." To which I reply "No Chili's the restaurant next door that your do room service with". (They've offered the service for just about a year.) I ask the gentleman on the other line for the hours of the room service and he says "I think it's 10pm on weekdays and 12 on weekends". I ask "So you think", he says "Yes I'm not sure". Well buddy how about you go find out for me since after all that's your job!

I've worked in the hospitality industry for a long time and I know that you do everything in your power to make the guests stay memorable and offer to fix any problems that arise. I felt like Stephen just finds my stays an annoyance to his day.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leanne S, General Manager at Country Inn & Suites By Carlson, Calgary Airport, responded to this review, October 25, 2012
Thank you for taking the time to share your feedback regarding your most recent stay with us in Calgary.

I am sorry to hear that you did not find the service this past stay to be up to the level that you have come to expect from us. I apologize that the E-standby upgrade option was not made available to you on your recent booking and will be certain to investigate why this situation occurred.

If you would like to discuss this personally with me please do not hesitate to contact me directly.

We appreciate the feedback as it only helps us improve the level of service and accommodations we provide all of our guests.

Warmest Regards,

Leanne Shaw-Brotherston
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
yorkshire
Top Contributor
80 reviews 80 reviews
31 hotel reviews
Reviews in 38 cities Reviews in 38 cities
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed September 26, 2012

On arrival at Calgary we phoned the hotel from a courtesy phone the shuttle took around 20mins to arrive,and the hotel is a 15/20 mins drive away around the other side of the Airport.The receptionist was friendly and told us hot tea / coffee was available and cookies, or coffee machine in our room.There is a hot tub outside but we were to tired to bother.
The room was spacious and clean and the beds were very comfortable,and good blackout curtains.I had asked for a quiet room and was given one,there is a busy road along one side of the hotel.
Breakfast was good ,not lots of cooked options ,but making your own fresh waffle was fun ,and the staff were very good filling up juices ,cereals etc.
We had a good sleep and breakfast, and took the shuttle back to the airport the next day to collect our hire car.A good stay,all the staff were great.

Room Tip: A room away from the main road.
See more room tips
  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leanne S, General Manager at Country Inn & Suites By Carlson, Calgary Airport, responded to this review, October 25, 2012
Thank you for you for taking the time to post a reivew on your recent stay with us.

We are pleased to read that you enjoyed your stay with us and found the room to be clean comfortable and the beds to be comfy, all the most important pieces to a good night's sleep!

We hope that you enjoyed the rest of your trip and that your stay in Canada was memorable!

Warmest Regards,

Leanne Shaw-Brotherston
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Country Inn & Suites By Carlson, Calgary Airport

Also Known As:
Country Inn & Suites By Carlson, Calgary Airport Hotel
Country Inn And Suites By Carlson, Calgary Airport
Country Inn & Suites By Carlson, Calgary Airport Hotel Calgary
Country Inn Calgary Airport
Country Inn Calgary
Calgary Country Inn
Address: 2481 39th Ave NE, Calgary, Alberta T2E 8V8, Canada
Phone Number:
Location: Canada > Alberta > Calgary > Northeast Calgary
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Family Hotel in Calgary
#17 Business Hotel in Calgary
#17 Romantic Hotel in Calgary
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Calgary Airport 2.5*
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