I've stayed 15+ times at the Country Inn and Suites in the last year and a half and generally the hotel and service meet or exceed my expectations.
Upon my arrival (8pm), I asked if I could get an upgrade to a suite (for an extra charge of course), to which Stephen replied "We usually save our upgrades for our corporate guests". Now most people wouldn't be offended by that, but I was, mostly due to the fact that yes I do get a discounted rate but that should not exempt me from the upgrade. Second of all, when booking online I am always offered an upgrade, which I accept and usually receive upon arrival. NOW I decided to keep my cool at check in and to further investigate upon check out. Upon check out I spoke to Keith and asked him if there had been any of the room types available that I wanted available the night before, to which he replied yes. I specifically request a suite because my boyfriend snores really loud and sometimes the extra room allows me to get some sleep if the ear plugs aren't enough (this time sleep didn't happen).
On top of that situation I had called about the hours of room service and got a reply of "Room service in regards to housekeeping since we don't have a restaurant." To which I reply "No Chili's the restaurant next door that your do room service with". (They've offered the service for just about a year.) I ask the gentleman on the other line for the hours of the room service and he says "I think it's 10pm on weekdays and 12 on weekends". I ask "So you think", he says "Yes I'm not sure". Well buddy how about you go find out for me since after all that's your job!
I've worked in the hospitality industry for a long time and I know that you do everything in your power to make the guests stay memorable and offer to fix any problems that arise. I felt like Stephen just finds my stays an annoyance to his day.
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- Also Known As:
- Country Inn And Suites By Carlson, Calgary Airport
- Country Inn & Suites By Carlson, Calgary Airport Hotel Calgary
- Country Inn Calgary Airport
- Calgary Country Inn