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“Friendliest Staff - Ever?” 5 of 5 stars
Review of Executive Royal Hotel Calgary

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Executive Royal Hotel Calgary
3.0 of 5 Hotel   |   2828 23rd St NE, Calgary, Alberta T2E8T4, Canada (Formerly Executive Royal Inn North Calgary)   |  
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Ranked #37 of 98 Hotels in Calgary
Alberta, Canada
Senior Contributor
35 reviews 35 reviews
17 hotel reviews
Reviews in 18 cities Reviews in 18 cities
6 helpful votes 6 helpful votes
“Friendliest Staff - Ever?”
5 of 5 stars Reviewed 1 week ago

How did this one hotel acquire so many friendly staff. I was amazed how each and everyone of them was interested in my story - even when understanding English was not easy.

Great hotel. It was nice to have a room big enough for 2 queen size beds, but without having the second bed. The space was amazing. Travelling with pets we sure appreciated it.

Great bed too.

All round great stay and will stay there again.

THANK YOU ALL

Room Tip: I stayed on the ground floor - uber convenient for the pets.
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  • Stayed December 2014, traveled solo
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExecutiveRoyalHotel, General Manager at Executive Royal Hotel Calgary, responded to this review, 1 week ago
Dear John B,

Thank you so much for your glowing remarks about our team at the Executive Royal Hotel Calgary. Our team truly does take pride in making all our guests stays enjoyable, we're happy to hear we hit the mark on your stay.

We look forward to welcoming you back in the future.

Yours in hospitality,

Danny Marshall
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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222 reviews from our community

Traveler rating
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    46
    14
    10
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Spanish first
  • Any
English first
White Rock, Canada
1 review
4 of 5 stars Reviewed 2 weeks ago

Calgary stay very good accommodations
Executive Royal Hotel Calgary
2828 23rd St NE, Calgary, Alberta T2E8T4, Canada (Formerly Executive Royal Inn North Calgary)

From efficient check in to entrance to our clean warm room was a pleasant welcome. Our lunch in the lounge was a yummy large Cobb Salad and crisp French Fries. The lobby was decorated for Christmas with a large tree with my favorite blue lights and large silver balls. There were 5 Gingerbread houses made by Executive Inn Staff and were beautiful and creative. Thanks for a great start to the Christmas Season. Our family members suite was a great place to entertain 10 people in a living room setting.

Room Tip: Suites with a living room setting are ideal and not much more expensive than a regular room
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  • Stayed December 2014, traveled with family
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExecutiveRoyalHotel, General Manager at Executive Royal Hotel Calgary, responded to this review, 1 week ago
Dear YogaRVing,

Thank you for providing a review of the Executive Royal Hotel Calgary. We were particularly pleased to read that you liked our gingerbread houses! Our team worked very hard on them. We hope you took a moment to vote for your favourite.

We look forward to welcoming you back,

Danny Marshall
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

staff were very polite, knowledgeable and engaging; the level of service was better than expected; my room was very nicely appointed, clean and tidy, surpassed only by the comfortable bed and pillow; The bathroom was clean, sufficient toiletries were available and the provided towels thick. Paul C. - Mission, BC

  • Stayed December 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExecutiveRoyalHotel, General Manager at Executive Royal Hotel Calgary, responded to this review, 1 week ago
Dear PACMAN61,

Thank you for taking the time to write about your stay at the Executive Royal Hotel Calgary. We're happy to hear that you enjoyed your stay.

Yours in hospitality,

Danny Marshall
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hornby Island
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Rooms are clean & have no Carpet which is nice. Staff were all friendly. The Elevators suck though. Super slow. Has a bar and restaurant. Cant speak on the food as I never ate there. One down side is it is far from Downtown. A $35 cab ride each way.

  • Stayed November 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExecutiveRoyalHotel, General Manager at Executive Royal Hotel Calgary, responded to this review, 1 week ago
Dear Steven A,

Thank you for taking the time to write a review of the Executive Royal Hotel Calgary. We are happy to hear that you enjoyed your stay and in particular our new flooring. We're sorry to hear that the cab ride you took was so expensive. An alternative to cabs would be the bus and train system. There is a bus stop directly across the street from the hotel that would take you the train station right behind the mall.

We hope to see you back again in the future. Thank you once again for your review.

Yours in hospitality,

Danny Marshall
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, California
Contributor
19 reviews 19 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Our flight arrived at 1am and we were planning to sleep, wake up early, got back to the airport for our rental car and drive to Banff, we were simply looking for a decent hotel near the airport. This was not it. While on the map it appears VERY close to the airport, it is close to the SOUTHERN end of the airport and the access to and from the airport is at the NORTHERN end and YYC is very large. The taxi from the airport to this hotel was $50!!! We were so shocked. Next time, I would definitely look for a hotel at the north end. As far as the hotel goes, it was decent, not super nice, but not horrible. If it had been on the north side of the airport it would have been exactly what we were looking for. On the plus side, we were able to book a free shuttle through the hotel back to the airport the next morning so that helped. PS, I would skip the breakfast here and go elsewhere.

  • Stayed November 2014, traveled as a couple
    • 2 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExecutiveRoyalHotel, General Manager at Executive Royal Hotel Calgary, responded to this review, 1 week ago
Dear rebecca3778,

We're sorry to hear that our location was not ideal for what you were looking for. I'm happy to hear that the hotel itself suited your needs.

Might I recommend in the future considering the car rental facility located at the hotel. This would eliminate an unnecessary trip back to the airport to pick up a rental car. If leaving for Banff from the hotel we are ideally located just a few blocks from the Trans Canada.

Yours in hospitality,

Danny Marshall
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sudbury, Canada
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
63 helpful votes 63 helpful votes
2 of 5 stars Reviewed November 23, 2014

This is a frustrating hotel to visit. This is my third time at this hotel, always booked by corporate, but this is it. The place presents itself reasonably well, but it's the multitude of small things that added up, create a problem. One person at the check in counter, nearly all the time, two elevators that are as slow as molasses, a bed that is lumpy and uncomfortable, pillows that probably cost around $6.00 each, and I'm being kind here, fitness facilities that are dirty, and a staff with an average age of 20, that have had no training in hotel etiquette. Let's move all the tables and dishes from a buffet the night before, in the middle of the afternoon, just to make sure we aggravate the guests. Let's clean the lobby floors at 5.00 pm at night, when the patron's in the bar are trying to watch the football game, and the list goes on. The room itself is OK, once you get over the bed, however small touches like having electrical outlets at the desk, to plug your computer into, well forget that. You pretty much need to plug your computer into the outlet in the washroom. All in all a thoroughly forgettable hotel.

Room Tip: Find another hotel
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  • Stayed November 2014, traveled on business
    • 2 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExecutiveRoyalHotel, General Manager at Executive Royal Hotel Calgary, responded to this review, 4 weeks ago
Dear Steve L,

Thank you for taking the time to write a review on our hotel. We welcome criticism and will share the comments with our management team and our staff. I found your remarks surprising in regards to our beds and pillows. The beds are all pillow top and still relatively new. I would very much appreciate if you would provide the rooms that you stayed in so that I can bring it up with the manufacturer? My email is gm.erc@royalhotelgroup.ca . Our pillows are a hypo allergenic microfiber filled pillow. We do have traditional feather and slightly less filled pillows on hand should a guest request something different. The majority of our guests do like the pillows in the rooms and unfortunately pillows can be a preference type of item. All of our desks are also located above 4 power outlets, if this is not sufficient for the number of items that need to be plugged in then it would be no problem to provide a power bar on request.

Once again, thank you for your remarks. I'm sorry that we did not meet your expectations. We will use your comments to ensure that future guest’s stays are more enjoyable.

Yours in hospitality,

Danny Marshall
General Manager
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Nanaimo, Canada
Senior Contributor
41 reviews 41 reviews
Reviews in 11 cities Reviews in 11 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed November 16, 2014

3 nights stay and I sure don't see any problems mentioned in the poor reviews.

The housekeeping was excellent. The check-in was speedy and accurate. The meals are very good with breakfast buffet including omelettes made to order and a never ending supply of coffee.

The Sunday brunch was huge and had a really decent variety. If you had a small sample of each you couldn't try it all. The waitress staff are phenomenal and seamed to anticipate our wants and needs.

I won't mind trying this place again.

  • Stayed November 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExecutiveRoyalHotel, General Manager at Executive Royal Hotel Calgary, responded to this review, 1 week ago
Dear LittleJohn1956,

Thank you so much for taking the time write a review about your recent stay at the Executive Royal Hotel Calgary. Our team was very proud to read your review. We're happy to hear that you were able to try our Sunday Brunch, it's a point of pride for us.

Thank you once again.

Yours in hospitality,

Danny Marshall
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Executive Royal Hotel Calgary

Address: 2828 23rd St NE, Calgary, Alberta T2E8T4, Canada (Formerly Executive Royal Inn North Calgary)
Location: Canada > Alberta > Calgary
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#26 Romantic Hotel in Calgary
#37 Business Hotel in Calgary
Price Range (Based on Average Rates): $
Hotel Class:3 star — Executive Royal Hotel Calgary 3*
Number of rooms: 201
Official Description (provided by the hotel):
The luxurious 201-room Executive Royal Inn Hotel & Conference Centre near Calgary’s international airport offers an assortment of hotel accommodation choices to fulfill the needs of the most discerning traveler to Calgary. This Calgary airport hotel is distinctly furnished with non-smoking guest rooms featuring useful hotel amenities that cater to business travelers to Calgary Alberta. ... more   less 
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Also Known As:
Executive Royal Inn North Calgary Hotel Calgary
Executive Royal Hotel North Calgary
Calgary Executive Royal Hotel
Calgary Executive Inn

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