We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great value” 4 of 5 stars
Review of Clarion by Choice Hotel and Conference Centre

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Save
You added Clarion by Choice Hotel and Conference Centre to your Saves list
Clarion by Choice Hotel and Conference Centre
3.0 of 5 Hotel   |   2120-16th Avenue NE, Calgary, Alberta T2E 1L4, Canada (Northeast Calgary)   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Ranked #69 of 98 Hotels in Calgary
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
“Great value”
4 of 5 stars Reviewed 4 days ago NEW

Between the Sleep-number bed, the jacuzzi and the pool it's difficult to pick my favorite thing about this hotel. It's a really good value for a restful sleep. The front desk staff is a little difficult, but the rest of the staff more than makes up for it.

Stayed December 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

314 reviews from our community

Traveler rating
    46
    103
    74
    39
    52
See reviews for
72
86
34
80
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (63)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
2 reviews
1 of 5 stars Reviewed 4 days ago NEW via mobile

This place was absolutely FILTHY!!!! Looks like the place hasn't been cleaned in years! Not even a deep clean would be enough to clean it.
NEEDS A MAJOR RENOVATION!!! These filthy rooms ARE NOT worth $100/night!!! Never going there again. The inside of the coffee maker had nasty stains in it. The shower hadn't been cleaned and was filled with wads of hair!! Stained floors, trash can, walls, EVERYTHING. Just disgusting!!!

  • Stayed December 2014
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Florida
Contributor
14 reviews 14 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel proved a great value. It was clean, well-run and in no way reflected the budget hotel quality. It is a good distance from the airport however there is a shuttle (you have to go to post 16 or 17 outside the door where there are phones to contact the hotel). Wayne the shuttle driver was very helpful. Room was spacious, clean, and well maintained. A great experience!!

Room Tip: I asked for a room facing southward so away from the main road.
See more room tips
  • Stayed December 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashley Y L, Manager at Clarion by Choice Hotel and Conference Centre, responded to this review, 1 week ago
Dear SportPsychDoc,

Thank you for taking your time to write us a great review on Trip Advisor. We are always striving to do our best for our guests and your experience ensures we are going into the right direction.

We are pleased to hear that you have enjoyed your stay with us and we hope to see you back as our guest when you are back in Calgary!

Wayne is one of our many valuable staff and his service to his guests is excellent! I have passed your special compliment to him.

Best Regards,
Ashley Lee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leader, Canada
1 review
2 of 5 stars Reviewed 2 weeks ago

The airport shuttle was good, picked us up on time. We did have to wait until 4:30 am to be picked up at the airport but we only phoned them at 3:45 so - fair enough. Our stay on the way to Mexico was good, efficient checkin etc. However, when we got to the hotel at 4:45 am on Sat. morning (after keeping in touch with the front desk all though the night) it took the guy an hour to check us in and he could not put both rooms on the same floor. Our room was 12 degrees and all the lamps were unplugged when we got to it. I phoned down and was told to turn the heat up - duh! I finally went down to the desk and he changed the room - to one on the same floor as the others!!! But it had two beds instead of a sofa bed and a queen bed so I guess he was saving it for the expected influx of people - this was at 5:00 am on Sat. morning. We will not stay there again, ever...

Room Tip: If the wind is blowing from the north DO NOT stay in the north rooms. Our room was 12 degrees the o...
See more room tips
  • Stayed November 2014, traveled with friends
    • 2 of 5 stars Value
    • 2 of 5 stars Rooms
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashley Y L, Manager at Clarion by Choice Hotel and Conference Centre, responded to this review, 2 weeks ago
Dear rjfeeders,

First I would like to thank you for sharing your experience on Trip Advisor. It is guest feedback that encourages us to improve in areas that did not meet and exceed expectations.I would like to apologize on behalf of the hotel and its’ team for your stay.

We do unplug the lamps and all other electric machines in the room until the new guest checks into the room just for the safety reason. Also, I do apologize the check-in process took more time than usual but we do not usually change the room type unless the guest asks and probably we did not have any room type that you booked on the floor you wanted to stay on.
However, it is our mistake that we did not ask you if you wanted to switch the room type if you wanted to stay on that floor you preferred. I will have my team to get re-trained on this matter.

I know it is hard to look back to the poor stay, but hope you can give us another chance to serve you with exceptional service and efficient check-in process again.

Thank you again for bringing your disappointments as it allows us to make improvements to our business.

Regards,
Ashley Lee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Crestline, California
Senior Contributor
42 reviews 42 reviews
13 hotel reviews
Reviews in 21 cities Reviews in 21 cities
106 helpful votes 106 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed here the night a snow storm rolled over Calgary. The staff was friendly and the lobby was recently remodeled and friendly. The rooms were a bit outdated, but we loved the balcony it offered. Around 2 am we woke to a very cold room and a bit of snow, the seams on the sliding glass door had separated causing cold air and snow to get inside of our room. It was a surprise, but didn't take away from the trip that much.

  • Stayed November 2014, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashley Y L, Manager at Clarion by Choice Hotel and Conference Centre, responded to this review, 2 weeks ago
Dear Kristaketter,

Thank you for taking the time to share your opinion following your recent stay with us at Clarion.

We had unexpected freezingly cold weather in Calgary and we certainly were not prepared for this cold weather. However, we have had our maintenance staff and some professionals came into the hotel and made sure every room is good to go for any cold days!

Hope you stay with us again when you are back in Calgary.

Regards,
Ashley Lee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saskatoon
1 review
5 of 5 stars Reviewed November 14, 2014

I had a great stay, the staff were excellent the building was clean and well maintained and one of the most comfortable nights sleep i've ever had. The lobby is absolutely beautiful with the skylight and natural sunlight lighting the lobby. Kudos to the GM and his staff

Room Tip: stayed in a king room for a very reasonable room rate. the beds are very comfortable
See more room tips
  • Stayed November 2014, traveled on business
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashley Y L, Manager at Clarion by Choice Hotel and Conference Centre, responded to this review, 4 weeks ago
Dear CN352Management,

Thank you for taking your time to leave such a thorough and complimentary review of us.

We are glad to hear that you had a great stay with us. Customer satisfaction is the foundation of any hospitality company and a practice we take very seriously at our property.One of our goals is to exceed guest expectations and your comment has let us know that we are on the right track.

We hope to have you as our guest again when you are back in Calgary!

Yours in Hospitality,

Ashley Lee
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed November 4, 2014

We get to calgary at the clarion hotel and conference center.... They tell us we can't have three kids in the room. ... But that was what we booked?..But apparently boiled through a third party agency. ... Who said they confirmed with hotel. .... so hotel offers us 10% off of a room that now costs 50 bucks more..:$
So we agree. .. Then go to book our shuttle to the airport for the morning at 6:30am.. They inform us that we will have to go at 4:00 am...... Since the shuttle is booked. ..so we say. . Then you can refund us the amount it will cost for us to take a cab. .. front desk staff say that's not going to happen. ....We can only offer another 10% off..... We called the holiday Inn across the street. .. way nicer hotel. ... Got a room. ... less money. ..so clean. .. friendly staff. shuttle booked for the time we need. ... Free breakfast....."Best part" (holiday inn shuttle driver) comes into the Clarion. .. Grabs our bags and drive us to their hotel. ...getting tucked in. ... so clean and nice. ...Do not stay at the clarion! ! Very rude staff. ... horrible food. ... dirty. .. beds were like rocks! It was like an inflatable air bed. ...Never again

Stayed November 2014, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashley Y L, Manager at Clarion by Choice Hotel and Conference Centre, responded to this review, November 7, 2014
Dear marciewhitney,

Thank you for sharing the few challenges that you unfortunately had to experience during your stay, and for which I would like to apologize.

It is very disappointing to learn about the incident that took place during your stay with us. Rest assured that additional training and coaching has been done in order to avoid any re-occurrence.

As a management team, we take all comments seriously and share them with our staff, so we may resolve any and all issues.

Regards,

Ashley Lee
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Clarion by Choice Hotel and Conference Centre? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Clarion by Choice Hotel and Conference Centre

Address: 2120-16th Avenue NE, Calgary, Alberta T2E 1L4, Canada
Phone Number:
Location: Canada > Alberta > Calgary > Northeast Calgary
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #69 of 98 Hotels in Calgary
Price Range (Based on Average Rates): $
Hotel Class:3 star — Clarion by Choice Hotel and Conference Centre 3*
Number of rooms: 184
Official Description (provided by the hotel):
Offering breathtaking views of the magnificent Canadian Rockies and vibrant downtown, the full-service Clarion Hotel & Conference Centre Calgary Airport is sure to please business and leisure travelers alike. Located less than 10 minutes from the Calgary International Airport (YYC) and the city centre, this Calgary hotel offers easy access to shopping, entertainment, and business districts, as well as local attractions, including Fort Calgary, Telus Spark Science Centre and the Calgary Zoo. Hotel amenities include complimentary, 24-hour airport shuttle service, a pool, whirlpool and fitness room, as well as on-site dining. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Priceline, Cheap Tickets, Orbitz, BookIt.com, getaroom.com, Despegar.com, Travelocity, Odigeo, TripOnline SA and Tingo so you can book your Clarion by Choice Hotel and Conference Centre reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Radisson Calgary
Calgary Radisson

Owners: What's your side of the story?

If you own or manage Clarion by Choice Hotel and Conference Centre, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.