Like I said, we booked only for one night, thank goodness. I did not bring my shampoo or hair conditioner as hotels usually have conditioner. We phoned down, they said they did not have any. Ok, not big deal. So I will have frizzy hair for the day. The one nice perk to the hotel is that they allow pets as we usually travel with our small dog. The room was very stuffy when we got there. We shut the heat right off, turn the fan on high and opened what little windows they have. We had the worst sleep. The room was so hot and stuffy, I felt like I was in some slum hotel in third world country. My husband and dog hardly slept. The dog was panting all night and drinking water like crazy.
When we went to check out I complained about the room temperature and she asked me why did you not call down, as they would have moved us. At one or two in the morning? No thanks. Maybe they should have a handle on the comfort of their rooms, especially when they are charging $174.00 a night. She said that no we cannot do anything to reduce the room charges. I asked for the manager, another 10 min. No manager, the same person comes out and says that she will remove the pet charge of $20. Wow!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you very much for your valuable feedback regarding your recent stay. I am disappointed that you did not enjoy your stay I have advised the appropriate departments regarding the issues you had encountered. I can assure you that customer service is a priority at the Coast Plaza Hotel & Conference Centre and that was not the level of service we are accustomed to.
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We like the opportunity to make this up to you an hope that you would reconsider staying with us again.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.