My boyfriend and I had booked this room for one night, but I'm glad we didn't stay any longer than that.
- Very clean rooms
- Fairly updated/modern rooms and lobby
- Good location - across from King's Head Pub and only a few minutes driving distance from Chinook Mall
Cons (not so easy to bullet point):
The hotel was a little too busy for my liking.
Also... we had booked a "superior" room I believe it's called through one of the big travel websites. The room really turned out to be no more than "standard". With the deal came a $50 coupon for food and drink (the $50 was added onto the cost of the room at the time of purchase), however, the $50 could ONLY be used on room service. The pubs and restaurants downstairs were not included. We did not discover this until almost 10pm after we were already stuffed from a meal we ate outside of the hotel.
It didn't take long to discover that the air conditioning in our room was not working. It takes a lot for me to be too warm, so it was definitely hot out when even I was complaining. We called the front desk and they sent a really nice maintenance man to work on the AC. It still didn't work though. We called down to the front desk and said we expected it to be fixed by the time we returned from supper in a couple hours. Still not fixed. We went down to the lobby and spoke with the front desk. They agreed to change rooms. At this point, between the $50 wasted coupon and the hot room, I was more than a tad annoyed. So after much discussion with the staff, they refunded us the $50, changed our floor, and upgraded us to a King bed instead of 2 Queens. This did make up for the several hours of grief we encountered. But again, the AC didn't work. We gave up trying after that.
It was decent of the staff to do this for us, however, it did take much persuasion and discussion, particularly since it felt like a never ending battle with staff members who had limited English speaking ability. I'm not trying to be mean, but when a person works in the service industry, it would be nice if the guests and staff could communicate with one another.
Would I stay here again? No.
Double check that the A/C is working before you get situated in your room.
Don't bother purchas...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.