Stayed in this hotel 2 nights in early June as we were meeting family arriving from Germany prior to setting off on a camping trip. The room was clean and well furnished, lobby and common areas very nice, location was airport so only one restaurant nearby but the food at the Moxies flagship location was fabulous. However the hottub was out of comission during our stay, and we also had an issue with the Pay per view. The remote was not working well, loaded a movie we did NOT want. We immediately called the front desk who informed they would send the "Shuttle Driver" to fix the problem. He never arrived. We phoned again as we could not even exit the movie. The front desk called back TWO HOURS later to inform us they could not do anything and we would have to pay. the best part was in the morning having to argue the point with the manager until the gentleman who regularly deals with cable infomed her they had been having problems with the vcable provider all week. only then did she drop the charge for the movie. This treatment for a Diamond Elite Member ( someone who uses the Best Western very frequently) is unnaceptable. The staff member who came to the rescue was extremely apologetic.
- Official Description (provided by the hotel):
- We offer 76 well-appointed rooms, five with Roman Hot Tubs, minutes away from the airport and conveniently located close to highway #1 (16th Avenue) and highway #2 (Deerfoot Trail), with easy access to the Calgary Zoo, Calgary Tower, Calgary Stampede grounds, Spark - Telus Science Center and downtown. Enjoy the indoor pool, hot tub, fitness center, vending and ice machines, HSIA, plus many more amenities. Free Airport courtesy vehicle and Breakfast Buffet. ... more less
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- Also Known As:
- Best Western Airport Hotel Calgary
- Best Western Calgary
- Calgary Best Western